Gleeson Homes Reviews 1.441

The customer service has been excellent. Initially Andie in the sales office, then Shirley; and the site manager Steve and his deputy Gavin, and everyone on site working with them, have been so friendly and so helpful. These staff are really good - Gleeson should clone them!

Although we have just started the process me and my partner are first time buyers and Allison at Bearpark durham has been incredible so far, ensuring we understand at every point of the process.

Obsessed with my new house!! Literally nothing is too much trouble, Nick the Site Manager at Safari has been a blessing. Can’t thank him enough genuinely cares about the customers.

It’s been 2 months since I moved in and honestly the best decision I could have made picking Gleeson!

Thank you to Emily F at Lyon’s Edge who has helped me through the reservation process, talking about options and all the details of the property and site. A friendly welcome and very enthusiastic person.

Had an appointment this morning with Emily at Lyons Edge Development. She was amazing, very helpful, knowledgeable and a credit to Gleesons. Thanks for finding us our dream forever home.

Fantastic experience with the lovely Stella making us feel at home already. Informative, friendly, polite and great all round. Thankyou Stella it was a pleasure meeting you. Regards Alan and Maggie

I have been chasing since September as to the state that our estate has been left in. They have moved off this site now and it is clearly out of sight, out of mind. Constantly being fobbed off with the same ‘we are chasing our technical department’ response. The management company have not took over yet so it is of the responsibility of Gleeson to do this yet these ‘managed’ areas have been left for months and months leaving it a scruffy mess. Just goes to show the disregard they have once they have their money!!

I would like to praise the site manager”Darrel“ on Bracewell Gardens Earby he has gone above and beyond to help my husband and I to resolve issues on site
(My husband uses a wheelchair and walking frame ) for instance extra soil to repair Turf so there are no dips in uneven turf and at the moment trying to resolve moving a electricity metre to the correct side of the house .

Hi Gleeson Homes,
From reviewing Trustpilot feedback, it appears that the sales team consistently delivers a very strong experience. However, several reviews suggest that once the property is handed over—or nearing completion—there can be gaps in quality checks and post‑handover support.
I wanted to ask whether Gleeson has taken any steps or introduced new measures to address this and improve the customer experience at the completion and handover stage.
Iam planning to buy a new home and im conerened with this mixed reviews.

I have had an amazing experience reserving a home with Dani! She has been super informative, positive and helpful throughout the entire process and has me feeling excited for the next steps I buying my first home.

Find new evidence of Gleeson homes being built horrifically on a weekly/monthly basis. Avoid unless you have 50k+ to rectify issues as they either don't care or don't have a clue when you contact them in attempt to resolve issues.

I would like to extend my sincere thanks to Toni for the amazing service and support provided throughout my housing application and house reservation process. Toni demonstrated exceptional professionalism, clear communication, and genuine dedication at every stage.

From the very beginning, Toni made what can often be a stressful experience feel smooth and manageable. Every question was answered promptly, and I always felt supported and well-informed. This level of care and attention truly sets Toni apart.

I highly recommend Gleeson Homes to anyone looking for a reliable and professional home-buying experience. Toni is a true asset to the team a real superstar in their role!

Thank you once again for everything.

Stella at the Louth braken park has been a star so far assisting us with our purchase. Even putting up with our crazy little boy and making him feeling involved. Thank you so much.

I have been attempting to make an enquiry about your new development at Newbiggin.(The Shores)
I appreciate that prices etc have not been advertised yet but it's very frustrating when you complete the enquiry form and this is simply ignored.
Not sure that inspires much confidence as a potentially very serious customer.

I had the moving home stress with a sleepless night or two , but Stella at gleeson was great, helped me through it . And it's a lovely new home .

Everything about the process was amazing! The process was smooth and felt to good to be true but it is true it is simple. The builders especially Sam and Louise at squirrel fold have been very helpful and amazing.

Basically had an issue with our en-suite from day 1 and they came out and "fixed it twice" only to find out they haven't and now out of warranty and refuse to fix it as it all needs ripping out and cost a fortune.They have the cheek to say we should maintain the tiles better after only being in the house 3 and half years !!! Absolute waste of time company and please look at reviews at the gleesons head office for there proper rating of 2 stars and the complaints that they do nothing about. Get stuffed Gleesons

The sales representative Alyson has been amazing with our purchase .It hasn’t been plain sailing for us selling our own property but I can say she has gone above and beyond to help us buy our dream home nothing has been a problem.I would definitely recommend to other new home buyers

I couldn’t be happier with the service provided by Ian from Gleeson. He has been sent to rectify a few issues with our new build, from the very first contact, everything was handled professionally, promptly, and with real attention to detail. It’s clear Ian takes a lot of pride in his work, and the results speak for themselves. The time, care and effort he puts into each job are unmatched. He is very polite, punctual and extremely respectful of our property.
The jobs he has carried out in our property have been completed to an exceptionally high standard, Ian kept me informed every step of the way. He explained everything clearly, and he made the whole process smooth and stress-free.
On top of that, everything was left clean and tidy, which was really appreciated. It’s very rare to find tradesman who leave at the end of the day leaving the area immaculate.l but Ian has done this every time. 10/10 service

My first purchase of a new build and I had an excellent experience from very friendly, polite, informative and supportive sales staff. My options were clearly explained and I was provided with all the information to help me make a decision. I chose the Smooth Move service and was most pleased that the process was indeed very smooth. Post move service and experience of both sales and site staff has been equally excellent.