This COMPANY Is full of BS! You pay on this insurance for life and family takes over payment because your getting sicker, but the company stops talking to you the one that built the insurance up to wh... Toon meer
Bedrijf heeft geantwoord
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It takes 2 long to get through to a human being csr! And you need to put in big numbers on the enable your auto pay when you re register for your ( awful process) on line access accounts. I... Toon meer
Bedrijf heeft geantwoord
I have insurance for my daughter, she recently got married. I wanted to update her name on the policy. I written, emailed and talked to a customer representative and nothing has changed. I gave it 3 m... Toon meer
Bedrijf heeft geantwoord
I have been with Globe Life for nearly 50 years and have never had any issues whatsoever. Always courteous and respectful, willing to help with any questions or concerns that I might have had. Very fa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Globe Life And Accident Insurance Company, based in McKinney, Texas, provides life and health insurance coverage nationwide.
Contactgegevens
7677 Henneman Way, 75070, McKinney, Verenigde Staten
- globelifeinsurance.com
3,5
Gemiddeld
248 reviews
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Heeft 87% van zijn negatieve reviews beantwoord
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Antwoord van Globe Life
Thank you so much for taking the time to leave us feedback! Your satisfaction is always our top priority.
I could not convince them to update my Policy.
I could not convince them to update my Beneficiary information on the Lost Policy Certificate that is used when the main policy is lost. She said that they could not update that information, even though they have access and control of their database. How ridiculous.
In their response to my complaint they gave me a link back to their website but no one to speak with about the issue. I guess we are back to, well we responded but we never heard back from you, type of a situation. Oh well, if you don't want to resolve this customer issue, then don't bother me again. I will continue to pay my $379.00 monthly premiums and hope that in the end my beneficiaries receive the benefits without a hassle.
1 april 2026
Review zonder uitnodiging
Antwoord van Globe Life
Ernest, we would like to connect you with a customer care supervisor who can look into this for you. Please reach out at cspolicyservices@globe.life, and we will be glad to assist. Thank you for your feedback, and we hope to hear from you soon.
Antwoord van Globe Life
We are so grateful for your feedback! Your satisfaction means everything to us.
A nice agent helped me with my claim
A nice agent helped me with my claim. I appreciate the information received from the agent.
30 maart 2026
Review zonder uitnodiging
Antwoord van Globe Life
Agnes, this is great news! We are so glad to hear that we could assist. Please know we want you to reach out if we can help in any way!
Customer service was a big help
Customer service was a big help. I had trouble getting into my account, since the website had changed and I needed to set up my account. She helped me on how to format the account numbers, and how to add one account that was charging monthly and walked me thru on how to change it to annual payment. Very knowledgeable and helpful. Appreciated it very much.
1 april 2026
Review zonder uitnodiging
Antwoord van Globe Life
Annette, we are delighted to hear that you got your account changes updated and set up your web access! Your satisfaction is the most important thing to us, and we appreciate your feedback.
The person I talked to was very…
The person I talked to was very knowledgeable and took care of what I needed
1 april 2026
Review zonder uitnodiging
Antwoord van Globe Life
Thank you so much for this kind review! Your feedback matters to us.
I have 3 Policys with them for over 20…
I have 3 Policys with them for over 20 years, and I have always recived Great customer service fot all the staff.
This is a Great Company,, Hat's off to the whole staff.
2 april 2026
Review zonder uitnodiging
Antwoord van Globe Life
What an honor it is to have served you for twenty years! We are grateful for your loyalty to Globe Life, and we always stand ready to serve your needs.
Rethink this company??
Trying to surrender a policy and have had 3 conversations on the phone with different customer service representatives. They were very nice but I gave them all the same information and still told I needed to send a "letter of surrender". When they answer the phone they say its being recorded so why can't they see the information from previous conversations? Seems this process shouldn't be so complicated. Is my information safe???
1 april 2026
Review zonder uitnodiging
Antwoord van Globe Life
Deb, we take policyholder data privacy very seriously at Globe Life because we know how important it is to our policyholders. We apologize that you have had a difficult experience with your policy surrender. Please send an email to a customer care supervisor at cspolicyservices@globe.life for assistance. Your satisfaction is important to us, and we hope to hear from you soon.
Loan
I had 4 policys with Globe Ins. for my grandchildren and have had them for 20 yrs. I just stopped paying on them. Six months past and they sent me a bill showing where it was a loan for my policies and they had taken the money out plus interest of the money that you can cash your policys in, if they are old enough. So I cancel my policys and cashed them in.
28 maart 2026
Review zonder uitnodiging
Antwoord van Globe Life
Thank you very much for your feedback on your experience. If any issues remain outstanding, please contact us at cspolicyservices@globe.life. We will be happy to have a customer care supervisor reach out to you.
A terrible customer service
A terrible customer service agent. This girl kept bugging me about keeping an account that I already decided to close before I placed the call. After wasting more than 30 minutes on the phone with her she pretentiously told me that she had closed the account. After 24 hours the account is still saying "Active, next payment in 20 days". Can you imagine that.
31 maart 2026
Review zonder uitnodiging
Antwoord van Globe Life
Chidi, we would like to connect you with a customer care supervisor who can look into your account specifics. They can also answer any questions you might have at that time. Kindly send an email to cspolicyservices@globe.life for assistance. We apologize for your experience, and we hope to hear from you soon.
Good Customer Service
The representative was so very kind and professional. He listened to my concerns and addressed them quickly. I wish I could get a representative like him in all my calls to different companies.He went outside of the box to Help me.
30 maart 2026
Review zonder uitnodiging
Antwoord van Globe Life
Linda, thank you for taking the time to leave this kind review for our agent. Your satisfaction is very important to us. We feel honored that you have trusted us with your family's financial protection.
Reporting them to NAIC as well
Reporting them to NAIC as well, but this company is a scam. Our grandfather recently passed and had life insurance policies for his children and grandchildren. Globe REFUSED to stop taking payment from his bank account even after receiving his death certificate and will not allow the policies to be canceled. Ridiculous
30 maart 2026
Review zonder uitnodiging
Antwoord van Globe Life
Michael, we are sorry to hear that your experience did not meet your expectations. Please contact a customer care supervisor for assistance with this situation at cspolicyservices@globe.life. We hope to hear from you soon.
Yes I've been with global life for many…
Yes I've been with global life for many years lately I've been paying my premium on time and I don't know what's going on but they collect the money from the bank but they keep saying my premium is not paying this is the third time that's happening to me they even close the mic and my I'll come and I have to reopen it because this is an issue I don't think they fix this issue causse I restore restore my policy keep paying but I still having the same issue I don't understand why I would gladly find want to find out what's going on why I keep having this issue
15 maart 2026
Review zonder uitnodiging
Antwoord van Globe Life
Maria, we are so sorry to hear about this, and we would like to help! Please send an email to cspolicyservices@globe.life explaining this situation. A customer care supervisor can look into this for you. We're sorry for the inconvenience, and we hope to hear from you soon.
The representative was very helpful and also compliant with HIPAA regulations
The representative was very helpful about the forms to sign. I was impressed, also, about the attention to HIPAA privacy compliance.
26 maart 2026
Review zonder uitnodiging
Antwoord van Globe Life
Thank you so much for taking the time to leave this review! Our dedication to data privacy has been a priority at Globe Life, and we're so happy to see that you noticed. This feedback means a lot to us.
My customer service rep lady was…
My customer service rep lady was amazing she was just super amazing they're always so good to me with Globe Life I really appreciate it I've been with them for 15 years now and I have not had a bad experience to date
25 maart 2026
Review zonder uitnodiging
Antwoord van Globe Life
We could not be happier to hear about your experiences with our customer care department! Thank you for taking the time to leave this review and for trusting us with your family's financial protection.
You never told me that whole life ment…
You never told me that whole life ment I pay untill my children are dead or 100 years old!!! What a deception!!
26 maart 2026
Review zonder uitnodiging
Antwoord van Globe Life
Roger, we'd like to connect you with a customer care supervisor who can go through the details of your particular policy. Please send an email to cspolicyservices@globe.life for assistance. Thank you for your feedback, and we hope to hear from you soon.
Service improved
This was the third time dealing with Global but I was able to get what I needed done. This interaction was better than the first two. I was frustrated when I called but calmed down because everything went smoothly.
Glenda Walker
25 maart 2026
Review zonder uitnodiging
Antwoord van Globe Life
Glenda, we are happy to hear that your interaction was helpful. If we can further assist you in any way, please don't hesitate to reach out to us at cspolicyservices@globe.life. Your satisfaction is important to us.
Making a payment
Ms. Lucy is who took my call and she was very professional and great customer service making a payment. It was nice talking to an actual person.
25 maart 2026
Review zonder uitnodiging
Antwoord van Globe Life
JoAnna, we are so glad to hear you were happy with the service you received. Your satisfaction is important to us. Thank you for trusting Globe Life!
Exceptional customer service
The agent was able to answer my question and explain the benefits of my policy. She was patient, kind, and professional.
23 maart 2026
Review zonder uitnodiging
Antwoord van Globe Life
Nicki, thank you for your review. We appreciate you and the trust you’ve placed in Globe Life for your financial protection. Our goal is always to provide excellent service to our policyholders and we're happy you're satisfied. We look forward to serving you and your family for years to come!
The agent was very helpful and…
The agent was very helpful and knowledgeable
23 maart 2026
Review zonder uitnodiging
Antwoord van Globe Life
Deborah, it’s always an honor serving and protecting families! We appreciate you letting us know how we’re doing!
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