Globe Life Reviews 

The don't even deserve 1 star. I have beef trying to reinstate my policy for 6 months. I have done everything they have asked TWICE. I still have no idea what is going on. I have sent 4 or 5 emails. I get 1 reply asking for more information (even when the information is in the message they are replying to). I reply with the information they ask for and never get another reply.

I have called. Messages have been sent to the department that handles reinstatement asking them to call me and no one ever does.

Again, I have done everything they ask of me TWICE have received zero answers.

Do not waste your time with this company.

Will not stop calling when you tell them you are not interested in getting their product. They use different phone numbers different people when they call and when asked to stop calling they keep calling, so now I am at the point where I have to call and report them and might have to contact a lawyer to get a RTO against them to make them stop calling.

Now that the website is updated it is much easier to complete policy tasks and get information.

Nice customer service

Very poor communication every time my life insurance increases they don’t let us of the rate increase so I sent them this message and know reply
Comments: Arizona law (A.R.S. § 20-1677) generally requires written notice of a premium increase at least 30 days before the policy expiration/renewal date for applicable policies. This helps you decide whether to accept the new terms or shop elsewhere. Failure to notify can sometimes extend the old terms

1st of all I find the people 2 different times to be very hostile and borderline rude aside from the fact I had to go through so much to get through to them . the prompts are very confusing and aggravating

The representatives were knowledgeable and courteous during both of my calls regarding a docu-sign issue that I had incurred. Thank you!

This is ridiculous: I have 2 grandsons that I purchased life insurance for
when they were born - 20 and 16 years ago. Because of
my age and health issues, I named my son as the owner
of the policies, yet I will pay for the insurance as long as I can. I had a couple questions as I forgot the due date of the premium and now because I listed my son as the owner, I cannot get any questions relating to the policies answered. And i am paying for these.

Have been a customer for over 20 years, issues keep raising.
Signed in to online account to check "Payment History", nowhere to be found.
Called Globe to see what needed to be addressed:
On phone for almost 1 hour (this happens all the time).
Finally a very pleasant lady answers,and, after explaining issue she kindly suggested it had to do with "Technical Dept" and she would transfer me.
Waited almost another 25 minutes until someone picked up:
What happened was unreal. First I heard a lot of background noises as if she had ran to phone fumbling,
"Hello" she said, and after explaining issue to her she said " I can't hear you", I repeated everything and again "I can't hear you", Had to hang up.
Noone called back. Not then, not ever. This was on 5/13.
Went back online and sent Globe an email explaining what had happened and all I needed was to find my payment activity.
They answered my email on 5/20, but only to ask for name and address, sent info with another email.
Still waiting...
We're now in process to see what it takes to possibly cancel policies (all 4 of them)
Is Globe too comfortable with just taking our money, they don't seem to have any interest in Customer satisfaction.

Finally contacted me by phone on 5/26, obviously because of negative review.
First of all, at first she seemed rude and impatient, like she didn't want to be bothered.
I decided to be patient to see if my issue could be resolved, and after more than 30 minutes going back and forth, It was discovered that my Tablet was at fault!
She asked me to try on my phone and everything was fine there.
As far as me getting my "Transaction History", she emailed me with only from 2021 to present,
I needed to have History for all payments since beginning, back in 2009.
Had to make another request via email with a lot of info I had to look up even though they already have....
Tired of doing this back and forth, guess we have no choice.
THANK YOU for at least helping to figure out.
THIS SHOULD NOT BE HAPPENING, unsatisfactory feelings remain.

The agent I spoke with was very kind and had a great sense of humor. My dogs decided to vocalize a big barking session while I was on the phone. She just laughed 🤣. Always have a good experience when I call.

Great customer service, and courteous!

Almost a month ago, I contacted Globe because I had difficulty accessing my account online. After calling them, after several attempts with the representative, I was ultimately advised to delete the App and start/create new sign in. That was impossible, kept getting message that I already had an account. I tried creating new password and nothing worked. This is impossible for me to resolve, my account is being debited automatically each month, yet I am unable to access the account. I am trying to decide so I continue paying and not know status of account.

I paid my bill for April because it came out of my chime builder credit card. They sent me a letter stating I had till the 23rd to pay my April's bill or I would lose my benefits. I had already paid it but they argued with me on the phone that I did not. I'm very upset because now I have to make a double payment. I've tried since January to have them take it out by auto pay but they keep refusing to do it. So I have to call it in every month And somehow one of the customer service representative that I talked to didn't put on there when they took it out that it was for globe life insurance , It just said a merchant but it I only pay two bills out of that account and they're both different amounts. One is for my Netflix which is $19 and the other one is my life insurance which is $32.01 . Nonetheless I'm not going to let my insurance drop over $32. I will pay it this time but people need to do their job correctly. Thank you!

MY LIFE INSURANCE ACCOUNT WAS STOLEN AND I HAVE PROOF THAT I WAS THE OWNER OF THE POLICY. GLOBE LIFE ALLOWED SOMEONE TO FORGE MY SIGNATURE TO CHANGE OWNERSHIP OF MY POLICY. WHEN ASKED THEM 1 MONTH AGO TO INVESTIGATE THE ISSUE, THEY ARE STILL GIVING ME THE RUN AROUND! I AM REPORTING EVERYTHING TO THE NICB AND STATE INSURANCE DEPARTMENT AND ALSO SPEAKING WITH A LAWYER TO SUE THEM....DON'T GET INSURANCE WITH GLOBE !!!

Very helpful, professional and efficient. Recommend

Although the customer service is was good the same cannot be said for the company its self. I had increase on one of the insurers. I did not realize that the policy increased every 5 years. I should have had a notice sent out to me in the mail. They are really good at sending you junk mail to increase amount of insurance.

Okay it's ridiculous the amount of phone calls which I consider harassment they'll call you you decline the call cuz you're busy and they call four more times after that the next day three times in a row that's not business that is harassment and then days after they keep calling numerous times I had six phone calls 3 days after in one day that's harassment

The girl on the phone was nice but not sure she knew exactly how to help me at first. She put me on hold to ask someone I think. She said she couldn't help me but later came back and said she could take care of it.

I needed help after getting a letter saying my auto pay was monthly instead of yearly. It did take a little time to get to a representative when I called, but once I did, it was an easy fix. I would've given a 5 if the steps to getting a representative were easier.
4 years ago, my son died suddenly in his sleep. I had a globe life policy that covered his funeral. It was super easy to get the coverage and payout through help from the funeral home.

I was exceptionally satisfied with the young man that took care of me. He is an asset to your company. He was patient and went through all of my needs with Globe life. I've been a customer for 21 yrs. Thank you I eish I can remember his name but i have it written at hone and I am in hospital now. Thank you to him and may GOD BLESS HIM ALWAYS. Satisfied 400%.

Lourdes Rudolph