GoGoPak Reviews 

What a great company! Due to ordering later in the season, totally my fault, they quickly let me know they were short for my larger order. I received an email from Gene at GoGopak addressing the issue from my order the night before. He gave me some great viable options! Great customer service! Polite, personable, and informative! I wish all companies worked this way! Definitely ordering through them again! Great company!

I haven't receive my refund.. they stated that I have to wait 5-7 business days for the refund.. and now it's been 13 working days and nothing!

MOST DISRESPECTFULL COMPANY I HAVE DEALT WITH IN MY 30+ YEARS OF BUSINESS. I AM WELL AWARE OF THE DIFFICULTIES COVID HAS PLACED ON BUSINESSES. GOGOPAK CANCELLED MY ORDER ($300) PLACED 5+ WEEKS AGO, JUST BECAUSE I INQUIRED ABOUT THE ESTIMATE OF DELIVERY. I WAS ADVISED IT MAY BE??? MID FEBRUARY (2 MONTHS SINCE ORDER) AND ALSO MAY BE??? A SHORTED ORDER. I NEVER ASKED TO CANCELL THE ORDER AND WAS WILLING TO WAIT TO MID FEBRUARY. WOW-- WOW - WOW -SHOCKING -

Excellent quality of candy boxes and tissue that I ordered. Items exactly as described on the website. Shipping was speedy, I received the order sooner than expected! You’re in good hands with GoGoPak!

Decent product, speedy shipping.

Had I known that one package of tissue paper would take 3 weeks, I would have ordered from somewhere else. I'm trying to establish and online business and brand, and this was a real let down, especially on top of trying to keep my other shipments and supplies organized. Ordered on July 13th, it is now July 28th and I have just now recieved an email that it has shipped and I will recieve it August 4th. I live in the same country as there distribution center, so anything over 10 business days is completely ridiculous. You can't use the pandemic as an excuse at this point - if other businesses are making reasonable shipment lead times, then there is no excuse for a company of this alleged calibre. Their website did not say anything about any of this, nor did it make any mention of it at checkout.

Edit: their reply here states that the item is advertised as shipping in 3 to 5 business days, and that it ships in 10. I have screen shots from their CANADIAN website stating that the item in question ships in 24 hours... I also have screen shots from the confirmation email from July 13th, and the email that it had shipped on July 28th and can expect it August 4th. That is slightly over 3 weeks lead time from placing the order to recieving the order.

Their website does vaguely mention delays due to pandemic, however, there was zero communication about whether these items were low in stock/out of stock and will take longer than the advertised lead time. I believe allowing for DOUBLE the amount of time from ordering to shipping (but not yet receiving it) is more than patient and accommodating on my part, before leaving a review.

So in summary, low stock issues, pandemic delays, internal shipping delays. Any communication about these issues would have aided in extra patience. My expectations are not unreasonable, nor is it unreasonable to expect a notification of further issues beyond mention of pandemic delays. I dislike the attitude from this company that they seem to feel they have done their due diligence and are not responsible as a result. It isn't reasonable to expect customers to take time out of their own schedule to hound and pester a company about shipping lead times when those lead times are far from being met. You are providing a service, you should follow up when further issues arise.

The saving graces here are the prompt response, the fact that they are local, and that they offer a unique product. Be more communicative (hire more people if that's what it takes) and put the human touch back into business interactions, and this review will be retracted/corrected. It might be a small business, but this experience makes it feel big, faceless, and careless like amazon.

2nd edit: I apologize for not noticing the mention of the recent change of ship times. I appreciate that you changed your comment to my first edit from suggesting I shop at amazon (with a smiley face no less), to an offer of accepting a return. Neither are the responses I'm looking for. I'd like an apology, or at least an acknowledgement that there wasn't enough information to manage customer's expectations - simply to retain my business, even though it is small at the moment and I'm just a one-person operation - and that this is our first exchange.

I was a bit hesitant before ordering since there are a few low-rated reviews - however, I'm extremely happy with my order! I purchased kraft boxes for my business and they arrived within 48 hours of ordering! I was so surprised by how fast it came, and it came packaged well. I placed the order Wednesday evening, they were shipped Thursday afternoon, and got to me Friday afternoon! The kraft boxes are a lot sturdier than my previous vendor's, so I will definitely be using GoGoPak as my go-to!

After reading negative reviews I was hesitating to order from them, but I really needed the product + it was on sale so I took a chance and I am SO HAPPY I did!!! I placed an order yesterday and today UPS delivered it at my door, how great is that?? The boxes I ordered are MUCH BETTER than pictures show ( they are stunning vivid red, not pale red like on their website), and the quality is GREAT!!! I am highly satisfied customer and I absolutely recommend this company.

Unlike the other reviewers, i did receive items... they were the WRONG items however. I've tried calling (their number seems to be out of order); emailed (no reply); chat (no reply).... I'll be opening a dispute with through my credit card company to have this resolved. I would suggest finding a different source before ordering....

UPDATE:
Since posting this review, i received a reply from GoGoPak. They state that they "no longer" carry the item i purchased, and that their supplier made changes to the design... SO THEY SHIPPED what the WANTED to ship, not what I ordered.

AVOID this COMPANY.

Customers beware! Stay far from GoGoPak.They cheat customers!
More than 1 month since i place my order.
I received from them few messages that they have some significant delays.
They never send to me my order.

Have tried several times to place an order. Called about 10:15 am their time on a Tuesday and pressed the extension to place an order. Got voice mail. Left message that we'd like to place an order, plus we left our return number twice.

Called back and tried the extension for "all other questions", and still got voice mail. Left the same message requesting a call back as we wanted to place an order. Left our call back number twice.

20 minutes later we tried calling again, again no human simply voice mail.

So we went to the site, which claims you can press the "red button" for chat help. There was no red button anywhere. Mind you this was during normal business hours on a Tuesday. It was not a holiday.

The site lists an email address for customer service. We emailed and requested someone give us a call because we wanted to place an order.

We never did hear from GoGoPak.

We did try ordering via their website once and this did not work so well for us, so we preferred to call.

We never did hear back from GoGoPak. After searching the internet we found the same product and ordered from Packaging Source instead. One phone call, they came to the phone right away, took our order and the package was shipped the next day. It took less than five minutes, and took only one call.

If you don't take care of your customers, somebody else will.