Gold Bank® Reviews 

Helpful and very professional

The people not buy my ring I’m not happy the say very small amount

Good service, competitive price. Would use again.

Best rate .. quick and easy trade

When trying to set a account up it would not let me because i am over 60 years old (they should change that so any age can make a account). Had to ring up for them to send me a e-mail alowing me to make a account. After doing the verification it would still not let me log in. Tried to ring customer service they did not understand my problem kept telling me to do the process when ive Just finished and rang them to tell them it wasnt letting me log in, I think the person on the phone was trying to take the easy way instead of understanding the situation. After everything and trying every possible way of logging in I finaly got to order what I wanted. Fast delivery lovely product. But the customer serivce and the system made it difficult.

Very good and prompt service.

I phoned in the first time as it says on their website “we don’t take card payments, call us or send an email if you’d like to place an order”. The colleague confirmed that they take orders over the phone. However, at this time I was just enquiring and not making an order yet. After a couple of days, when I was ready to make an order, I phoned in again. This time I was met with a rude and lazy colleague, who was not bothered to assist and told me that they don’t take orders over the phone and to send in an email if I wanted to place an order. I then sent an email about the unprofessional, rude behaviour I received and requested to make an order. Over a month has passed and no one has responded. This means that you cannot order via the website, via phone or even via email. I am not sure why the website and company still exist in that case. I would not recommend and definitely would not bother investing my money and doing business with such a company.

The service was fantastic. The staff are super helpful and nice. Thanks

Great customer service.
Had a few issues with delivery but CS team were very responsive and helped resolve the issue promptly.

They shouldn't charge extra if you give them cash!

Not great customer service.

The service was excellent and the delivery was fast.

Bit confused. The company blurb on the website says it has been in business for over thirty years but Companies House states the company under whose name it trades i.e. GBL International Limited, was incorporated on 15th August 2023.
Is there another Goldbank perhaps or did it trade under another name?

All 5 ⭐ very good item, fantastic condition, fast delivery

Easy deal and trust

Very straightforward process

First time buyer from Gold Bank. Transaction went really smooth and the dispatch time was super quick compared to the majority of bullion shops I've ordered from. Will definitely be buying from Gold Bank in the future.