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I recently went in bought clothes on Goldenauz they were good quality and so soft ,they were also cheaper a great value for money and also their customers services is great I highly recommend them
GoldenAuz writes prompt and couteous email responses, but makes returns impossible, even when one receives the wrong design and colour of t-shirt. I have ultimately accepted their $6 AU refund out of sheer desperation. I am very disappointed and strongly advise people not to risk ordering from them. The shipping took 2 weeks as the package left its country of origin and moved its way across the USA to Australia. There is nothing Australian about this brand. Don't be fooled.
Antwoord van Goldenauz
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@goldenauz.com & WhatsApp ：14437077404. Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Very good i have personal request for you
I had a question to ask , about dress sizes ,which was answered with speed . Customer service was very good and greatly appreviated. Thank you
The product advertised is nothing like the product you receive. Print does not pop, wrong sizing, poor stitching.
I would advise people to NOT order with them
Antwoord van Goldenauz
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@goldenauz.com（ WhatsApp account 14437077404 ）. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
I purchased 6 dresses from the Melbourne Cup Collection. None of them were anything like the pictures depicted on the website. They were drab, polyester/lycra type material with absolutely no shape. None of the sleeves or necklines were as depicted. The sizing was terrible. I used the size charts on their website and all dresses received were way to big and draged on the ground. They are totally unwearable. One of the dresses was also advertised as including accessories. No Accessories were received. I have emailed now on 2 occasions and have still not had a reply. I also started a chat from the link provided with the delivery confirmation. I first of all got a chat bot, which then said it would connect me to a human. 12 hours later I am still waiting for a human to contact me. I am now in the process of asking my credit card provider for a chargeback. Half of my window for claiming a refund has now passed by and I have not heard anything from them. I have had automatic confirmations that my emails have been received, but have not had any contact from a human. They have an Australian Address on their website, but they are not Australian. The dresses all came from China. Pictures are all Misleading. It is total fraud. DO NOT BUY FROM THIS COMPANY.
Antwoord van Goldenauz
Dear Customer, we sincerely regret the issues you have encountered. We offer our deepest apologies for the discrepancy between the product and its description, your dissatisfaction with the materials and quality, and the disappointment this has caused you.
To resolve this matter promptly, please send your order details and photos of the product to service@goldenauz.com. We have assigned a dedicated representative to handle this urgently and will contact you within 24 hours to properly arrange a return or exchange.
Your satisfaction is of the utmost importance to us. We value your trust and are committed to making improvements to prevent such issues from happening again. Thank you for your understanding and for giving us the opportunity to make things right.
I bought 6 dresses for the races, online they looked fantastic, they turned up nothing like the quality that was shown. I bought in 3 different sizes also to make sure that one would fit me they all fit but very badly, and absolutely no way would I wear any of the dresses out, the quality was awful. The 6 dresses cost $300 and I put them straight in the op shop. Please do not make the same mistake as me, save your money, or you will be very disappointed.
Antwoord van Goldenauz
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: service@goldenauz.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.
This place is an absolute disappointment. Ordered a pair of mens shorts "Men's Funny Old Bastards Fishing Club Lifetime Member Print Casual Cargo Shorts" and what I received was completely different and very poor quality:
• Material came in a shiny material instead of matt finish as advertised
• Shorter than advertised.
• Bottom of shorts design is completely different no cuff
• Pockets completely different
• Button is too big for the buttonhole and nothing like the advertised button
Have contact them 3 times to initiate a return but they continue to ignore and keep sending me messages with discounts that have expired.
Complete scam of a company. Do not buy.
Antwoord van Goldenauz
Dear Customer,we appreciate your feedback and apologize for any inconvenience caused. We take customer satisfaction seriously, and we’d like to assist you further. Please send your order details to our support team at service@goldenauz.com, and we’ll ensure your case is handled properly. Thank you for giving us the chance to help.
A very good customer service. They gave me a partial refund of the item that it was not what i ordered.
1) inferior product ie: thin, where is the cotton 2) multiple spam stating my payment didn't go through, weeks of product being packed- place another order 3) order did not arrive in time stated in advertising 4) this is not an Australian company, it it Chinese, no laundry label on clothes. Disgusting quality, 5) you will have to pay for returns
Antwoord van Goldenauz
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@goldenauz.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
My son purchased over $ 100 and received an email confirming payment, then, two days later, another email saying the payment had not been received. But in my bank statement, they had withdrawn the funds. I want a refund or the items. As far as I see it, you are scammers, and that's my hard-earned money. Also,o no invoice either; I think they're just trying to rip people off
Antwoord van Goldenauz
Dear Customer, thank you very much for taking the time to provide feedback.
First, please allow us to sincerely apologize for this – whatever the reason, we are deeply saddened by your unpleasant experience. We firmly believe that integrity and customer satisfaction are the foundation of our business. Therefore, we take your situation very seriously and wish to investigate and resolve it for you immediately.
To resolve this issue as quickly as possible, we kindly request that you send your order information and relevant screenshots to our customer service email address: service@goldenauz.com. Our professional service team will contact you within 24 hours of receiving your message and provide you with a reasonable solution.
Thank you again for your honest feedback. We look forward to your contact and will do our utmost to ensure you feel our sincerity and the changes we make.
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