I received a call from Charlene Manderson regarding changing my funeral plan. She couldn't have made it any simpler. No fancy words. We just went through the change process to the solution I now requi... Toon meer
Bedrijf heeft geantwoord
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Sadly my Wife Wendy has just been diagnosed woth Colon Cancer and is in constant pain, day and night. This has made the need to amend the donation details ans reception details on both our plans.... Toon meer
Bedrijf heeft geantwoord
Unfortunately I had to hang on for more than 30minutes waiting for my call to be answered. My call was dealt with after that with professionalism and friendliness which I very much appreciated.
The whole experience was without fault - the telephone extensions were clearly explained and the person who took my call answered my query professionally. The person was very friendly and I felt assur... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
For over 30 years now, we’ve been providing that truly personal service, helping people across the UK to plan and pay for the funeral that’s right for them. In that time, we’ve grown to become a market leader partnering with a wonderful network of independent, often family run, funeral director businesses, who are committed to serving their communities. This means you’re provided with compassion and expert care at every stage of your journey. We’re proudly owned by SAIFCharter, an association of independent funeral directors and we work with over 2,900 funeral directors from right across the country.* Our funeral director partners are local, trusted businesses who know what’s important and take time to extend a comforting arm whenever it’s needed. Nearly 1 million people have already trusted Golden Charter to take care of their funeral arrangements.^ Now you can get that peace of mind, too. *Based on number of funeral director branches in the UK accepting Golden Charter plans as at Oct 2024. ^As at August 2024.
Contactgegevens
2nd Floor Aurora Building, 120 Bothwell Street, G2 7JS, Glasgow, Verenigd Koninkrijk
- 0800 111 4515
- goldencharter.co.uk
4,7
Uitstekend
3K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Liz was very helpful and understanding
Liz was very helpful and understanding. Liz sorted out everything that was asked of her. A+++++
20 oktober 2026
Review zonder uitnodiging
Antwoord van Golden Charter
Hi Stephen, thank you for your kind review. We're so pleased to hear that Liz was able to assist you and address all your queries. We appreciate you taking the time to share your feedback
Great customer service......
Everyone I've spoken to on the phone to resolve my situation has been incredibly helpful, in particular Liz and Paulo. (I've had to make a few calls!) It's involved other members of the team too, however the solution has now been reached. Thank you all!
20 oktober 2026
Review zonder uitnodiging
Antwoord van Golden Charter
Hi Jane, thank you for taking the time to leave us a 5 star review. We're pleased to hear that you found our colleagues helpful and able to support you and provide a positive experience. Thank you for choosing Golden Charter.
Antwoord van Golden Charter
Hi Shivji, thank you for taking the time to leave us a 5 star review. We’re so pleased to hear that you found the information provided helpful.
The chat with Jayne was very very…
The chat with Jayne was very very polite and she took care of everthing that needed done with great professionalism and most of what is important to me is that people use my name thankyou Jayne
19 oktober 2026
Review zonder uitnodiging
Antwoord van Golden Charter
Hi Yvonne, thank you for taking the time to leave us a review. We're so pleased to hear that Jayne was able to help you and provide such a positive experience. We appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Jayne. Thank you for choosing Golden Charter.
A wonderful lady called Liz was…
A wonderful lady called Liz was professional, & Product knowledgeable. I was panicking about my problems, she showed me empathy and kindness. And was able to adjust my information and resolved my issues
19 oktober 2026
Review zonder uitnodiging
Antwoord van Golden Charter
Hi Alex, thank you for taking the time to leave us a review. We're delighted to hear about your positive experience and that Liz was able to provide the support and reassurance you needed. We appreciate you taking the time to share your experience with Golden Charter.
Very pleasant
Very pleasant, polite and informative lady. She answered all my questions quickly and efficently.
19 oktober 2026
Review zonder uitnodiging
Antwoord van Golden Charter
Hi Mrs Flower, thank you for taking the time to leave us a review. We're glad to hear that you had a positive experience and that our team was able to provide the support and information you needed.
Everything was straightforward.Had a…
Everything was straightforward.Had a couple of minor issues that needing dealing with, they were dealt with in a friendly manner. First rate customer service. Thankyou.
19 oktober 2026
Review zonder uitnodiging
Antwoord van Golden Charter
Hi Anne, thank you for taking the time to leave us a 5-star review. We're delighted to hear that you found the process straightforward and that our team was able to assist you in a friendly manner. Thank you for your kind comments and for choosing Golden Charter.
Excellent and professional service.
19 oktober 2026
Review zonder uitnodiging
Antwoord van Golden Charter
Hi Mr P Westwood, thank you for taking the time to leave us a 5-star review. We're glad to hear that you found our service excellent and professional. We appreciate your kind feedback.
My time with golden charter started…
My time with golden charter started yesterday which all went very very well and today was a follow-up call. I have got to say what brilliant service I've had and today went so smoothly that I would highly recommend dealings with Golden Charter. Both staff members that I have dealt with we're very professional friendly and caring. Thank you
16 oktober 2026
Review zonder uitnodiging
Antwoord van Golden Charter
Hi Mrs Cartwright, thank you for your kind review. We're so pleased to hear that you were happy with the service you received and that the process went smoothly. Thank you for recommending Golden Charter.
Antwoord van Golden Charter
Hi Samantha, thank you for taking the time to leave us a 5-star review. We're delighted to hear that you found our service friendly and that you had a positive experience with us.
Happy with service received
In my experience, I found Golden Charter professional, knowledgeable but also caring and easy to deal with. They took time to ensure that the policy was right for me.
Before making a purchase, I read through the full terms and conditions and these were fairly clear but where I needed clarity on a couple of things I received a prompt response to my queries.
After making full payment I requested an email acknowledgement of receipt of payment and this I received. My plan documents arrived shortly after I had made payment.
4 september 2026
Review zonder uitnodiging
Antwoord van Golden Charter
Hi Jooles, thank you for your kind review. We're so pleased to hear that you are happy with the service received. Thank you for sharing your experience with Golden Charter.
I was contracted by Lorraine after…
I was contracted by Lorraine after making an initial enquiry. Lorraine was very helpful. She answered all of my questions. We put my plan in place. It was a very easy process, without any difficulties.
16 oktober 2026
Review zonder uitnodiging
Antwoord van Golden Charter
Hi Taylor, thank you for leaving such a lovely review. We're delighted to hear that our advisor Lorraine was able to assist you with putting your plan in place. We appreciate you taking the time to share your experience with Golden Charter.
excellent customer service
excellent customer service, Helped with my query straight away. Very knowledgeable staff. Would definitely recommend using Golden Charter
16 oktober 2026
Review zonder uitnodiging
Antwoord van Golden Charter
Hi Joannne, thank you for taking the time to leave us a 5 star review. We’re so pleased to hear that you are happy with the excellent customer service provided. Thank you for recommending Golden Charter.
Answered after a wait but no problem
Answered after a wait but no problem. Lovely friendly lady who put me at ease . Sorted quickly and all my questions answered. Thank you Golden Charter
15 oktober 2026
Review zonder uitnodiging
Antwoord van Golden Charter
Hi Tina, thank you for your kind review. We're so pleased to hear that our staff were able to answer your questions quickly and put you at ease. Thank you for sharing your experience with Golden Charter.
A wonderful lady on the phone dealing…
A wonderful lady on the phone dealing with our change of address
15 oktober 2026
Review zonder uitnodiging
Antwoord van Golden Charter
Hi Jane, thank you for leaving such a lovely review. We're delighted to hear that our advisor was able to help deal with the change of address.
Excellent Customer Service
Lovely Elina on the other end of the phone made organising my Mum's funeral arrangements a really positive experience.
I knew exactly what I wanted, and Elina didn't try to upsell or in any way alter what I asked for, she just made the arrangements quickly, efficiently and with a lovely manner.
Everything was clear, documented, and promptly actioned. Great job.
6 oktober 2026
Review zonder uitnodiging
Antwoord van Golden Charter
Hi Lois, thank you for taking the time to leave us a 5 star review. We’re so pleased to hear that our call handler Elina was able to help you with organising your mum's funeral arrangements. We appreciate you taking the time to share your experience with Golden Charter.
Golden charter very helpful
Very cleat speaking, very helpful and very professional in dealing with my phone call.
14 oktober 2026
Review zonder uitnodiging
Antwoord van Golden Charter
Hi Linda, thank you for your kind review. We're so pleased to hear that our staff were very helpful and very professional in dealing with your phone call. We truly appreciate you taking the time to share your experience.
The adviser
The adviser, Karen, that I spoke to was very pleasant and helpful. I was treated with respect and she seemed a very kind and caring person.
I felt very comfortable that I could discuss anything with her. A very good service.
13 oktober 2026
Review zonder uitnodiging
Antwoord van Golden Charter
Hi Peter, thank you for taking the time to leave us a review. We're pleased to hear about your positive experience with our call handler Karen, who was very pleasant and helpful. We truly appreciate you taking the time to share your experience.
The manner in which Jean spoke with me…
The manner in which Jean spoke with me throughout, together with her total help with my situation.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Golden Charter
Hi Mr Mills, thank you for your kind review. We're so pleased to hear that our call handler Jean was able to help throughout your situation. We truly appreciate you taking the time to share your experience.
Paul was great and made my mum feel…
Paul was great and made my mum feel happy to do
12 oktober 2026
Review zonder uitnodiging
Antwoord van Golden Charter
Hi Lynn, thank you for taking the time to leave us a 5 star review. We’re so pleased to hear that our call handler Paul was able to help.
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