I’ve been a customer for many years as I used to live down the road from their first store. Great curated products but get in early online if you want a size 9 or XL. Never been disappointed with anyt... Toon meer
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Lees wat reviewers zeggen
I’ve been shopping at Goodhood for the last 19 years. Best store in Europe by miles. Consistently excellent products and brands. Get yourself down there and join the cult, you'll never want to leave.... Toon meer
A Curated Aladdin's Cave Of Rare Treasures I always know I'll find special things at Goodhood, whether I'm looking for a gift or for myself. Over the years I've bought treasured items of clothing an... Toon meer
Wouldn’t give me a cash refund for an item bought in store which I hadn’t even taken out of the bag - crazy for a luxury retailer. This is on top of them failing to deliver the Christmas presents I or... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Online lifestyle destination offering a worldwide curated selection of mens clothing, womens clothing and homeware.
Contactgegevens
15 Hanbury Street, E1 6QR, London, Verenigd Koninkrijk
- goodhoodstore.com
3,9
Goed
444 reviews
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Heeft 12% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Bought the trainers i wanted from…
Bought the trainers i wanted from Goodhood as they'd sold out everywhere else. Will buy again - great service and quick delivery.
30 april 2026
Good service
Good service, bit disappointing I had to pay for return postage.
Lovely shoes, but sizing wrong, had to order size up.
5 mei 2026
Missing e-voucher
I bought a £100 e-voucher as a Christmas present, and it was never sent.
Customer services repeatedly told me it was attached to the email confirmation - and I repeatedly told them it wasn't. When they resent confirmation, the e-voucher was still not attached.
It was the frantic last few days before Christmas, so I suppose everyone was a little frazzled. But I've previously spent a lot of money with Goodhood, and I really like the vibe, but this time I felt patronised and dismissed as a nuisance. It cost me £100 too, for absolutely nothing. All very upsetting at the time.
17 december 2025
Antwoord van Goodhood
Dear Jane, Thanks for flagging your issue, it appears that we have dropped the ball here and your enquiry. My records show that you had a £50 digital voucher where a full refund was issued to you after Christmas. I also have a purchase here for a physical gift voucher that was sent tracked to your address. I have reached out to DHL, however I have reached out directly to resolve this with you.
Friendly helpful staff
1 mei 2026
Excellent
Excellent experience from this web site.
Unfortunately I had to return the shoes which were too small.
Will buy again and see u soon.
Regards
19 april 2026
Good comms
Delivery was delayed, but the communication about the delay was much appreciated.
2 mei 2026
Placed an online order
Placed an online order. Never received it. No communication from the store, no reply’s to my emails. Ended up having to get a refund through PayPal. Which was several months after the original order was placed.
10 december 2025
Don’t have items
5 mei 2026
Antwoord van Goodhood
Hi there, I just checked the back end for your orders, it appears you placed was on Wednesday, given the way that our bank holiday falls it means that unfortunately the collection hasn't yet been able to take place. This is our top priority and will be dispatched ASAP.
Great homewear selection
Great homewear selection, always my go-to for buying pressies, the website is super easy to navigate and can't wait to get my hands on those DIRT Range Mules hubba hubbbba !!!
5 mei 2026
Review zonder uitnodiging
Great selection of products and always…
Great selection of products and always really helpful and friendly staff
1 mei 2026
Customer service is appalling. Still not received urgent ordered.
I opted to receive an exchange due to a sizing issue on a coat order and the replacement was never sent out or received. All emails have been ignored for months and no refund has ever been forthcoming. Please avoid.
4 december 2025
Packaging is great
Packaging is great! A good range of products although a bit pricey but worth it
4 mei 2026
Review zonder uitnodiging
I was kept informed....andit was what…
I was kept informed....andit was what it was supposed to be!
2 mei 2026
Great design selection
12 november 2025
Item arrived covered in dust
Item arrived covered in dust, I emailed them but never heard back
5 januari 2026
Appalling Customer Service
Product was good when it eventually arrived. Delivery took several weeks with no communication. I ended up contacting my credit card to report a no show and within 2 days the item arrived!!! The item was a present and was ordered in good time, 4 weeks before the event in fact. There was a total lack of interest , concern and communication by Goodhood and the I spent many hours of MY valuable time trying to chase them. For that reason alone I will never use them again. Good customer service is everything and I’m afraid Goodhood show all the concern of a second class drop shipper, I would even go as far as to say arrogant!!
29 november 2025
Antwoord van Goodhood
Hi Chris,
Thanks for taking the time to leave this, and I’m really sorry for the experience you had. Waiting that long without clear communication, especially for a gift, isn’t acceptable and I completely understand your frustration.
I’ve looked into this and while your order was dispatched within our stated timeframe at the time (holiday peaks unfortunately always add a few days on to dispatch times unfortunately), it’s clear we fell short on keeping you properly updated along the way. That’s on us, and we are sorry for your experience.
Excellent product delivery and customer…
Excellent product delivery and customer service. Very happy with my purchase.
11 april 2026
Purchased a pair of general purpose…
Purchased a pair of general purpose shoes, very happy with the shoes, and the service was very good. Shipping with DHL was a bonus with flexibility to pick up. Wouldn’t hesitate to buy again and will drop by when I’m next in London. Thank you!
25 april 2026
Review zonder uitnodiging
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