Goodhood Reviews 

Postage and packaging was good. Delivery was reasonably quick and I received updates on the status of my order. Package arrived in good condition and well packaged. Was happy with my order and service. Thank you.

Goodhood had footwear in stock that had just had a limited release, and in my (fairly common) size. Order placed on a Sunday (2 days after release of the footwear) and delivered on the Wednesday, without paying an express fees. Impressed!

I am pleased to write I successfully received my Nike Jordan Union Fragment sneakers from GoodHood within the stated 3 working day delivery timeframe via DHL. I was a little concerned after reading multiple negative experiences however Ryan from the support team did reach out to me within 48 hours to confirm the tracking number and apology for shipping delays. I absolutely love the item and would have given 5 stars however the shipping box was not protected with bubble wrap all round leading to the product box being damaged. Overall a happy customer 👍🏽🙏🏽😊

I want to start off by saying i rarely leave reviews, but after taking a look at goodhoods online reviews i noticed how bad they were.

I was actually quite worried after i bought an early release for the jordan 1 fragment x unions. Got really worried about the negative reviews and started stressing thinking they’d never show up. Ordered on the 27th of February and got delivered on the 3 of march (today). Absolutely perfect cheers.

Obviously every experience will be different but from what I've seen from my first purchase i definitely recommend.

Have visited three times and purchased twice. The security guy who barked at me to get in the queue outside ( Two people in the line) obviously was having a bad day.

Won't be back which is a shame because it is a lovely store with some quirky buys.

DO NOT ORDER ONLINE

Placed order, nothing arrived, no response to chasing, absolutely zero customer care – this went on for 3 months. Had to request a refund via Monzo, which they also challenged(!?). Eventually got a refund thanks to Monzo.

Absolutely shocking from what I thought was a good store – just do not order online from this company.

I bought two items on sale. After 2 weeks, one suddenly gets refunded, and after I emailed them numerous times to get an update on the order, they send me a notification for a refund on the second item. I paid extra for 2-3 day postage and I can’t believe I’ve waited over a month to realise that none of it will ever come. They’ve offered me a 20% discount code😂 I will never shop from there again, I missed my chance with the sales by waiting for nonexistent products to come

Fabulous purchase!!! I'm very happy just had to review because I think score seems low for good service I received....

Vlad

This was the first time using Goodhood. I found communication to be really good along with a quick delivery turnaround after choosing a standard delivery.

+++ very happy with purchase
But slow at first but delivery came earlier than expected and I’m very happy with my order
Thank you

Returned an item, got an email to say my return has been received and will be processed within seven days. Fast forward three weeks, and still no refund. I’ve emailed them three times to chase it and had no reply. I’ve also messaged on Instagram, which has been ignored. I’ve shopped there for years and years and never had an issue, but from reading recent reviews, there’s obviously something going on. I’ve had to go via my bank to apply for a chargeback. It’s a bit of a faff - you have to provide lots of evidence and go through a big questionnaire, but I would advise everybody else to do the same if you’re in my situation because they’re clearly not going to bother giving anybody their refund off their own back. Absolutely crazy that they can just brazenly break the law like this and treat customers so badly.

Still an absolute shambles. Why is anyone still shopping here. They don’t care about anything bar profit. They are laughing at us all.

Placed an order on 18/01/26, paid postage of £6.95 and received my parcel on 21/01/26. However within the parcel, they sent me the incorrect pair of trainers. As suggested on their website, I sent an email on the day when I received my parcel to inform them that incorrect pair was sent to me and asked them how I should return the incorrect pair and when they will deliver the correct pair to me. So far still haven’t got any reply from them via email. There is no telephone number that I can call. So I used their website system to submit my query again. But again, still no news. If they still ignore me, all that I can do is to raise this issue to my credit card company to request a charge back from the banking system directly from their business account.

Scam! Order not delivered! You have been warned!

Ordered, waited 2 days, then got notice that the item was sold out. Now won’t have the item ordered elsewhere in time

Paid extra for DHL express to have my order delivered on time (it said 2-3 days online), ordered on a Sunday thinking it would definitely arrive within the following week, as I needed it for a birthday present on the Friday. I heard nothing for almost a whole week and had to follow up with Goodhood, who then informed me they were backlogged on orders and the turnaround time would be longer. PUT THIS ON THE WEBSITE!! I would not have made this order if I had known this, as it has now only arrived today (8 days later, missing my birthday gift deadline) and it is a cosmetic order so I cannot return it. Total waste of time and money, won't be ordering online from here again.

This is my first ever trustpilot review - but I feel compelled to warn others! Appreciate this might be a bit long winded... TLDR; excessive postage costs, bad customer service, refund not received.

I bought some gloves from Goodhood on 25/12/25, the cost of postage was £7. I received an email about the gloves being delayed & it was on 05/12 that they arrived... 11 days later!!

As they were too big, I requested a refund, to be told that this would be an additional £5. I wrote to the customer service team about the cost of postage - given that the item arrived so late, and requested compensation. I've not had a response. I can now see customers had similar experiences, and wished I'd looked into it a bit more before I bought from them.

Whilst I received an email that my return had been received on 09/01, I have not been refunded (17/01). I am incredibly frustrated.

DO NOT USE.

Didn’t got after 1 month and no response

It’s the 4th time I contact them for a refund and still no response from their side

I returned the shoes on December 16, and as of today, JANUARY 7th after 22 days almost a month , I have still not received my refund.
When I wanted to return them, I waited a week for an assistant to répond and tell me how to proceed then, when the shoes got returned on December 16 I have written a mail and still no response from today. I want my refund now !

Ordered 16th dec for PRE christmas. Still never arrived. Sent 6 emails and messages. 0 no replies. No delivery's. No contact. For a store like this delivering other people goods, I think it's crazy the lack of customer service. I just want to get a refund 💀. Wish I read all these reviews before. DONT BUY FROM HERE

Grim service online. Money taken, no order sent, no reply to emails and no phone. Don't bother with this shop.