Outstanding customer service, fantastic backpack with loads of space, enough room to pack a change of clothes and lots of inside storage pockets. Lovely sage green colour and purchased at a great pric... Toon meer
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Lees wat reviewers zeggen
Fast, efficient service and a keen price. My cabin bag arrived promptly and in excellent condition. A question before I ordered was dealt with promptly.
Great service happy with my product great quality, value for money green ted baker crocodile skin (suit-case) from £259.99 down on clearance for £99.99 bargain looks nice happy with the security on th... Toon meer
The exact travel case I wanted, sold at a fair price, and delivered as quickly as it can be done. A very good online shopping experience.
Bedrijfsgegevens
Geschreven door het bedrijf
Go Places is an online luggage retailer that actually loves talking to customers! Not sure about which size suitcase to purchase? Unsure about whether you should purchase a soft-sided or hard-side cabin case? Want to check how quickly we can deliver an order? Give us a call! You can contact us on 01403 713332 Monday – Friday 9:00am until 5:00pm. If we’re busy on the phone, then please leave a message and we’ll come back you as soon as possible.
Contactgegevens
St. Christopher's Yard, 26 Star Road, Partridge Green, West Sussex, RH13 8RA, Horsham, Verenigd Koninkrijk
- 01403 713332
- sales@goplaces.co.uk
- goplaces.co.uk
4,9
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 28% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quick delivery
Quick delivery , excellent product Paradiver cabin bag . Quality is second to none!
27 juli 2026
Great service, very easy order process
Very easy order process and a great price. Delivery was very fast and communication was good
27 juli 2026
Great price…
The samsonite luggage was delivered very quickly. The price was excellent for what we ordered
27 juli 2026
Disappearing Free Delivery
I used customer service as the tracking app GoPlaces used wouldn't work. They responded immediately and efficiently. The main reason I didn't tick 5 stars is that my free shipping disappeared and I was charged £15 as I live north of the Central Belt in Scotland (still on the mainland). Very discriminatory. Either charge no one, or charge everyone a smaller amount! Also the website did not show the https//: nor a padlock on the browser bar when checking out, which my bank flagged.
27 juli 2026
Antwoord van Go Places
Hi Anne,
Thank you for taking the time to leave your feedback, and we’re really pleased to hear that our Customer Service team were able to respond quickly and efficiently when you had an issue with the tracking.
We’re very sorry, however, that the delivery charge left you feeling that our service was discriminatory or unfair. We completely understand why this would be frustrating, particularly when you are still located on the mainland.
Unfortunately, when deliveries cross into the Scottish Highlands, we are charged significantly different rates by our courier, DPD, and as a business we therefore have to make decisions around how these additional delivery costs are managed. We appreciate that this can feel unfair when you see free delivery available elsewhere on our website, and we’re genuinely sorry for the negative impact this had on your overall experience. We do take your feedback on board and will certainly keep it in mind when reviewing our delivery options and charges.
Thank you also for highlighting the issue you experienced with the website not displaying the https/security padlock during checkout. This is not something we have been made aware of previously, so we will certainly look into this with our website team. We really appreciate you bringing it to our attention, particularly as your bank flagged it.
Thank you again for your honest and constructive feedback. We’re delighted that you received such good service from our Customer Service team, and we’re sorry that the delivery charge and checkout experience prevented us from achieving the 5-star experience we always aim for.
Kind regards,
The Go Places Team
Great service, communication and good selection.
I was on a bit of deadline to get a suitcase and accessories delivered. True to form and as advertised, Go Places delivered the next day on time for my trip the following day. This is very appreciated as most organizations do not do not deliver on their promises.
27 juli 2026
Easy to order super fast efficient next…
Easy to order super fast efficient next day service
Good price because of sale deal
27 juli 2026
Great suitcase, great price
Really prompt delivery, and a great suitcase at a fantastic price.
My suitcase has now done 3 trips through airports around the globe and is holding up well.
27 oktober 2025
Excellent excellent excellent i bought…
Excellent excellent excellent i bought a suitcase which was discontinued by Samsonite and sold at half the price and arrived one day after purchase. Exceptional quality I will be ordering from you again..!!!
6 juli 2026
Excellent service
Good choice. Clear description and very fast delivery to my door. Price competitive
6 juli 2026
Easy to order and great service to boot…
Easy to order and great service to boot , fast next day delivery and super easy to deal with customer service
6 juli 2026
Good product and quick and excellent…
Good product and quick and excellent delivery service. Cover is ideal for what I need.
3 juli 2026
Ted baker suitcase was good but present…
Ted baker suitcase was good but present quality was inferior.
2 juli 2026
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