Gorilla Sports Danmark Reviews 143

Bestilte en Pull Up Bar, men modtog en dårligere kvalitet og en anerledes Pull Up Bar end den på deres hjemmeside.

Yderst dårlig kundeservice del. 2

Modtager 12/02/21, min bestilte, men der mangler skruer mellem 8-12, der udover er der et defekt/skæv på varen.

Jeg har stadig ikke modtaget en skruer og alternativ til defekt vare. Jeg har anmodet om at kunne sende varen retur, dette ønsker I ikke jeg skriver til jer den 6 maj skriver jeg til jeg for at følge op igen igen igen igen på jeg for jeg får ingen svar og spørger om I selv syndes jeres service fungere.

Jeres svar er 6. Maj
“Det fungerer godt, tak fordi du spurgte.
Vi har dog ikke modtaget feedback fra lageret, før de sendte dele ud, som de forsøgte at spore. Da de endnu ikke har modtaget feedback fra Postnord, har det taget et stykke tid for dem at kunne give os feedback.
Jeg prøver at fremskynde din sag.“

Det her har stået på siden den 12/02/21, det er ikke en service som fungere. Refundere nu bare mine penge og så kan jeg sende jeres ekstreme produkt, som ikke fungere tilbage.

I had an excellent experience with Gorilla Sports!
I reached out to them about a confirmation email for my order and got one. The service was good as well.
The item was PERFECT! I would like to compliment them about the creative idea to make a pink punching bag for the ladies . I am very happy. Thank you.

I ordered the 100kg vinyl bench about a month ago it was pre order and said it will be back in stock on the 25th of March I have now checked the website and it says 17th of April I have emailed and I am still waiting for a response after 6 days

Bestilte for to dage siden, 2x4kg. Håndvægte, og modtog dagen efter en mail om at der ville gå mellem 4-9 dage. Men vupti dagen efter blev de leveret, og lever helt op til forventningerne. 😃

Ordered 3 Jan at inflated price as nowhere else in stock. Now 11 Feb and still not arrived but they have sent dispatch email so can't cancel. Just a way of getting your order at a higher price when they had no stock just like everyone else

Jeg valgte ved en fejl et forkert produkt og købte det, blot 2 timer efter mit køb opdagede jeg fejlen og skrev til kundeservice med en anmodning om at annullere min ordre, de svarede at de har skrevet til deres lager og sendt min anmodning videre. 6 timer senere modtager jeg så endnu en mail om at nu er min ordre desværre sendt afsted så jeg kan ikke annullere den, men jeg kan bare lade den gå retur, jeg svare tilbage at jeg synes det er dårlig service at vente 6 timer før man svarer, kan læse her inde at der tydeligvis er andre som har oplevet ligende.

Svaret jeg modtager er under af kritik, aldrig før har jeg oplevet så dårlig kundeservice, flabede mails fra et firma og ingen tegn på forståelse eller andet.

0/5 stjerner hvis det var muligt.
Hold jer langt væk fra dem.

- ps. Det siger en hel del omkring et firma som vælger at diskutere med folk på Trustpilot.

God kvalitet, hurtig levering.
Meget tilfreds.

Super god kundeservice og leveringstid. Varen fungerer upåklageligt

Jeg havde bestilt 5 vægtstangs-sæt, modtog klodserne og 1 stang, de sidste var blevet væk ??
Efter flere forsøg på mail korrespondance fik de sendt nogle nye - som også blev væk ??
Bestilte dem aug 2020
nu er det jan 2021 og mangler stadig de sidste 4
Bad derfor om at få pengene retur for de "ikke" modtagne - så skulle jeg pludselig selv kontakte PostNord
Tak for dårlig service og behold de skide penge
Gorilla-sport og kundeservice = vand og olie.

Hvis jeg kunne give 0 stjerne ville jeg det.
Bestilte tilbage i december nogle vare for over 600kr jeg fortrød 30sek efter da det var det forkerte og spurgte om ordenen kunne annulleres, fik svaret varen var blevet pakket, men ved at efterlade den på posthuset ville den blive sendt retur til dem og jeg skulle ikke selv betale for retur.
5 dage efter bliver varen sendt afsted? Og leveret til døren, så jeg skal selv betale for at sende retur( i er smarte). Jeg beholder det og nu d.12/1 har i trukket for ordren igen uden jeg har bestilt noget!!!!
Dvs jeg har betalt næsten næsten 1500kr for noget jeg ikke ville have? Hvad er det for noget....
Jeg ønsker mine penge tilbage Asap!
Forstår ikke hvordan i kan svindle sådan og stjæle fra folk, det er ulovligt.

Bought their flat bench. Delivery was really fast and quality was better than expected for the price.

Jeg var på udkig efter en god træningsbænk, hvor udvalget var ganske begrænset pga. COVID-19s afledte store efterspørgsel på hjemmetræningsudstyr.

Hos Gorilla Sports fandt jeg en kosteffektiv bænk, hvor pris og kvalitet hang godt sammen.

Før jeg bestilte varen kontrollerede jeg for god ordens skyld leverandøren på Trustpilot. Desværre fik de ikke de bedste anmeldelser...

I mangel på alternativer, så skrev jeg derfor til Gorilla Sports samme søndag aften om varen var på lager og hvilken leveringstid jeg kunne forvente, da det ikke fremgik af deres hjemmeside. Samtidig, kunne det give mig en fornemmelse af svarhastigheden i deres kundeservice.

Allerede selvsamme aften svarede de tilbage på mine spørgsmål. Dette var bevis nok for mig til jeg turde bestille træningsbænken.

Leveringstiden var estimeret til mellem 5-10 dage med PostNord. Allerede onsdagen efter (kun 3 dage) havde jeg varen... og den levede også op til mine forventninger.

Tak for en hurtig svartid i kundeservice og levering.

Konstruktiv feedback til Gorilla Sports er:

(1) Få tilføjet på hjemmesiden om varen er på lager, samt den forventede leveringstid.

(2) Et yderligere plus vil være hvis I sender en mail når varen er blevet afsendt fra lageret. Beskeden fmed Track & Trace nummeret fra PostNord kom først på dagen hvor varen også blev leveret.

Alt i alt dog en god købsoplevelse hos jer. Tak for det 😊

Jeg købte et Power Tower. Det blev leveret til tiden.
Fik stillet det op men det blev hurtigt dinglevornt og skulle efterspændes. Det gentog sig flere gange. Jeg bad om at fortryde mit køb men fik at vide at, det ikke muligt da Toweret var ibrugtaget.
Blev tilbudt 80% tilbagebetaling mod selv at betale returnering til adresse i Tyskland. Forsendelse ville koste mere end Power Tower. Jeg forærede det væk. Det kunne bruges af mindre personer.

Der står godt nok på hjemmesiden, at man selv skal betale for fragt hvis noget skal retur men det er så til en tysk adresse så 15 kg forsendekse koster mellem 320 og 1500 kr så dyrere end varen. Find butik der betaler retursendingen i stedet da det reelt ikke er muligt her- heller ikke ved fejl i produktet. Smart business, men køb andet sted. Ligeledes uhøflig respons på beskeder

Jeg har haft en god oplevelse med Gorilla Sports

Jeg fik leveret et bænke sæt med vægte, stænger og en bænk.
En af vægtskiverne var desværre gået i stykker under forsendelsen, jeg skrev til kundeservice og fik hurtigt svar om at det skulle de nok klare og sende en ny.
Jeg fik til stor overraskelse 2 dage efter, et sæt med 2 nye vægtstænger og 6 vægtskiver i stedet for bare den ene som var gået i stykker.

Noget være skrammel. Elendig kvalitet. Købte en crosstrainer, den har næsten ikke være brugt. Den knager og displayet er holdt op med at virke.

Firstly I made the mistake of 'pre-ordering' a 31mm barbell from them.
As you know, there are 2 industry standard sizes; 25mm, and 50mm.
This unique size is so they can sell there own propitiery wieght plates at extortionate prices. Why deviate from proven industry standards?

Once I realised this mistake I cancelled the order in less than 12 hours after making the initial purchase. It was a pre-order so stock wasn't expected until 7-10 days after order was made. However I was informed that it was too late as the item had already been dispatched, and that the 'pre-order' ETA was a mistake.

I wasn't home so the delivery man signed for me, and left it by the shed. To which my partner decided to be nosy and open the parcel. (NO MINA IT'S NOT A SEXTOY)

Now I have a £60 paper weight, which is useless. After looking at the site in more detail, it is apparent that they have massively inflated their prices, for the same items as seen on competitors sites. Don't expect to keep a loyal customer base.

(For now).
The story about how Gorillasports stole my money, like they have stolen so many others').

This could easily have been a positive review. I received the order on time. An item was quite damaged and so I was offered to return the order or get a 10% discount. I chose the discount and so all could have been good.

Instead, it became an unbelievable tale of non existing customer “service”, of lying and trying in every single imaginable way to get away from paying back the discount promised. Eventually, I learned from reviews that quite a lot of people have been scammed by Gorillasports and many have had to report the matter to the police. So will I. As for the few pages with predominantly positive reviews, I can only imagine that they’ve worked hard on having negative reviews removed. In their homeland, Sweden, at a price comparing website, they score 1.6 out of 5, Gorillasports.no gets a Trustpilot score of 2.0 and so on. All report the same : lousy customer service and fraud.

In the meantime, read on if you want a little help deciding, whether or not you should risk shopping a Gorillasports .

I knew they had a 10% campaign on orders. How did I know? I was notified. A DAY AFTER my purchase!

So I let Gorillasports know that although I would accept the 10% for the damaged item, I didn’t think it was an amazing offer, being essentially the discount from the campaign that I should have had anyway.

They said they couldn’t do any more.

Right after that, I received another email saying that they would “of course add another 15% of discount, making it 25% total”. I was very happy about this obviously, as I had had ordered 4 items, 1 being damaged = 25%. But this turned out to be the beginning of a customer service horror I have not seen the likes of EVER.

Firstly, I didn’t receive the promised 25%, but less. When enquiring about the error I was told that I had gotten less because it was added to the 10% campaign (which, as you might remember, I had not had the chance to apply to my order). I was asked unbelievable questions like “Doesn’t it show on your order?” For some reason, at Gorillasports, customer service cannot check your order. That is, they can, and they would later on, but apparently you have to wait some 20+ emails and endure the most disrespectful questions for that action to be taken.

25 mails later –yes, 25 – I got an apology saying their Danish wasn’t very good (why then have a Danish customer service?) and that they had misunderstood and thought I HAD gotten the 10% discount already. “Doesn’t it show on your order?” Eh, no man. Could you, as customer service, bother checking that yourself, maybe?

Funnily, I got little more of the promised 25%, 23,75% to be exact, so still missing 1.25%. The 1.25% represented about $1. Yes. One. As if it wasn’t already, from here it got really, really embarrassing for Gorillasports, trying every trick in the book of scammers to get away from paying out that 1 final dollar.

I was now told that the 25% promised were only for the damaged item – although it was applied to a discount concerning the total order and although they never specified it to be only concerning the one item. So obviously, a lie. In their next mail, they had to admit that. Now they changed the story to, of the 25%, the 10% being applied to the entire order (Oh!) but the 15% were only for the single damaged item (REALLY?!).

I have never in my life experienced a so blunt, obvious attempt at lying from any company ever.

We were now 35 mails in and now this. Btw, as we all know, subtracting 10% of the total order and then 15% of a lesser part of that order will not get you 25%, but less. The stupidity is obvious.

Refusing to let them get away with it, I now asked for proof that the 15% had only been promised for the damaged item and not the total order. What did they reply with?

Lying. They sent the first email, before the 15% mail, where they offered 10% only. Eh…what?

I asked again. Answer number 2! Lying again. Still no answer to my question, of course, but instead an email stating that the promise of a 25% discount was a “misunderstanding” and that I SIMPLY WOULDN’T BE RECEIVING IT!

Rather shocked, I calmly asked the question about the 15% again.

Answer number 3! “We have given you more than what was agreed upon.”

Lying again, as I had not gotten all of the 25% yet.

I’m sure they thought I would let them get away with it.

I can only advise anyone to buy their stuff elsewhere. If a company will go this far to cheat you out a single dollar they’ll cheat you out of anything.

God kundeservice der svare hurtigt og er gode til at hjælpe.