Gotaxrefunds Reviews 

270
•
TrustScore 4.5 uit 5

4,7

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Beoordeeld met 5 van de 5 sterren

The service was excellent from start to finish. The staff were professional, friendly, and kept me informed throughout the process. My tax refund was handled quickly and everything was explained clear... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Go tax made my tax journey easy and simple. Only submitted them my documents and they processed all. Got my money back from HMRC which they made easy. I recommend them to all who are looking to get t... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Go tax refunds where amazing with my tax rebate. Never done it before so they went though every step and helped me all the way through. Great communication within the team and couldn't be happier with... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

This company stepped in on my behalf in processing my tax refund for work expenses and travel, the process is long and I wouldn't have managed it on my own in the short period they did. It was quick a... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Belastingconsultant

Geschreven door het bedrijf

Go Tax Refunds is a UK-based tax refund service that helps workers check whether they may have overpaid tax and, where applicable, claim money back from HMRC. Go Tax Refunds supports customers by reviewing their information, identifying potential entitlements, and managing the tax refund process clearly and straightforwardly. The service is designed to be simple and accessible. Customers complete an online check, and the Go Tax Refunds team handles the claim on their behalf while keeping them informed throughout. Customer feedback helps the company continually improve how it supports people through their tax refund journey.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

270 reviews

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4,7

Alle reviews

(270)

160 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

A brilliant company

I didn't know too much about doing my tax refund and things of that nature, Sarah (my accountant), made the process easy, answered any questions I had and helped me gain a better understanding on my tax affairs.

Great cost for the service and nothing bit a great experience.

Would recommend.

18 juli 2025
Review zonder uitnodiging
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Antwoord van Gotaxrefunds

Thank you for the 5* Review

Beoordeeld met 5 van de 5 sterren

I used global for last two years and…

I used global for last two years and Sarah do Erick has been really helpful and fast with getting back in touch defo use again next year

5 april 2025
Review zonder uitnodiging
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Antwoord van Gotaxrefunds

Thank you for the 5* Review

Beoordeeld met 5 van de 5 sterren

They have been honest and very prompt…

They have been honest and very prompt in the whole process. I liked the convenience and professionalism. Keep it up

17 juli 2025
Review zonder uitnodiging
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Antwoord van Gotaxrefunds

Thank you for the 5* Review

Beoordeeld met 5 van de 5 sterren

Go tax refund

Go tax refund, this is a thank you from me to you, especially to Laura and Sarah, it was a beautiful start and wonderful finishing, I got my refunds. Thank you.

8 juli 2025
Review zonder uitnodiging
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Antwoord van Gotaxrefunds

Thank you for the 5* Review

Beoordeeld met 1 van de 5 sterren

DO NOT USE - CLAIM MONEY YOU ARENT ENTITLED TO!!!! LEFT IN DEBT

I applied to Go Tax Refunds as I am a full time carer out in the field and they promised they could claim back some tax for me that I was entitled to.
After being paid out and Go Tax refunds took their ‘cut’ I was then contacted by HMRC to say that this company had claimed for taxes that I was NOT entitled to and have claimed too much for myself. HMRC are now saying I owe them £1800+ for claiming taxes that I wasn’t entitled to. Ofcourse this company will claim the MAXIMUM amount they can so they get a good ‘cut’ then aren’t there to help when everything falls through. As long as they got their payment they don’t want to know. I’m now left in £1800+ worth of debt with HMRC that adds interest on top also!!!
DO NOT USE GO TAX REFUNDS

1 juli 2025
Review zonder uitnodiging
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Antwoord van Gotaxrefunds

Hi Shannon,

Thank you for your feedback. However, we would like to clarify that the review you have provided contains some inaccuracies.

HMRC have not stated that you were not entitled to claim the expenses. Rather, your claim was selected for a routine review, which HMRC conduct on a sample of claims. As part of this review process, they requested supporting documentation, including evidence of your expenses and a copy of your employment contract.

We worked closely with you throughout this process and submitted all available expense evidence to HMRC on your behalf. However, at the time of the review, you were unable to provide your employment contract. As we explained, HMRC require confirmation that your employer does not reimburse you for these expenses. Without the contract, HMRC decided not to uphold your refund. We proceeded with the review documentation based on your instruction to submit without the contract.

Since then, you have obtained your employment contract, and we are now actively supporting you with an appeal of HMRC’s decision. We remain committed to helping you achieve the best possible outcome.

Additionally, we have assured you that if HMRC request repayment of the refund, we will return our fee for the affected portion of the claim. We do not retain our fee if a claim is ultimately unsuccessful.

We hope this clarifies the situation and reassures you of our continued support.

Thank you
Go Tax Refunds

Beoordeeld met 2 van de 5 sterren

Disappointing results

They took forever to finish my refund and nothing was clear to me about their charges or how much refund they secured for me. There was no proof of communication from hmrc on verbal ' hmrc is asking for receipts'. Initially was told that I was going to get around £650 but only received £51 with no explanation on how we got there. Totally feeling the loss. Also people I referred were paid way before me but I got nothing

29 mei 2025
Review zonder uitnodiging
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Antwoord van Gotaxrefunds

Hi Pinkie,

We are sorry that you feel this way.

The timeframe on the claim depends on a couple of things, how quickly we get information from the client and what type of expenses are being done for them.

I can see the route of expenses for yourself, was postcodes whereas others may provide mileage expenses in a different way and unfortunately as we have to type each individual postcode into a mileage log the postcode claims do take longer than others.

Regarding the amount and no communication, I can see that we have sent many emails and messages surrounding the claim, the expenses, the evidence required for the claim and the breakdown of the refund amount. Due to not being able to gain any evidence of meal purchases, we were only able to claim for the travel costs for you which is why the estimation and the actual claim were different.

We want all customers to be happy with the service they received, and we are sorry you were not. If you would like to discuss the claim further please contact our team direct, who will be happy to help.

Beoordeeld met 5 van de 5 sterren

Helpful

I was hesitant at first as we have so many scammers i had moments where i would mute as i was not really sure if they were genuine l,but they were patient every step of the way till I finally got my refund couldn't be more happier!!! Thanks!!

29 april 2025
Review zonder uitnodiging
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Antwoord van Gotaxrefunds

Thank you for the 5* Review

Beoordeeld met 5 van de 5 sterren

Very efficient

Very efficient, good communication and transparent. No hidden costs and the team is very professional.

7 mei 2025
Review zonder uitnodiging
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Antwoord van Gotaxrefunds

Thank you for the 5* Review

Beoordeeld met 5 van de 5 sterren

We are living in a world which is…

We are living in a world which is highly infested with Scammers. I was skeptical at first,but because my friend recommended these guys,I kept the faith! Some of the personal info which they require makes you a bit unsettled but hey,trust them. They know what they are doing. I couldn't believe it when I got a bank notification saying I have been paid my tax refund. What are you waiting for,get your tax refund back through these guys. They are fast and effective. A spherical thank you to Sarah (and your team which I can't remember they names,sorry). Sarah kept me updated up to the end.

25 april 2025
Review zonder uitnodiging
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Antwoord van Gotaxrefunds

Thank you for the 5* Review

Beoordeeld met 5 van de 5 sterren

These guys were fantastic!!

These guys were fantastic!!! I didn’t even know I was entitled to a refund but they got me one. The process was so smooth. Thanks a lot!

25 april 2025
Review zonder uitnodiging
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Antwoord van Gotaxrefunds

Thank you for the 5* Review

Beoordeeld met 5 van de 5 sterren

Thank you for a successful & seamless Tax Refund Process.

I never believed i was entitled to a tax refund until i met Go Tax refund. Thank you so much for a stress-free and swift tax refund. My experience was a great one especially with constant communication from Sarah and other members of the Go tax refund team. I would recommend you to every one of my colleagues and friends. I am happy with your services and i will rate you a 10/10. Thank you so much.

1 april 2025
Review zonder uitnodiging
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Antwoord van Gotaxrefunds

Thank you for the 5* Review

Beoordeeld met 5 van de 5 sterren

Great experience

Great experience and never thought, I will be smiling at the end of the day. Thanks to Laura and Sarah with flawless communication especially Sarah who was the rep to the end of the process.
Great experience!!.
Tshangu

22 april 2025
Review zonder uitnodiging
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Antwoord van Gotaxrefunds

Thank you for your review.

Beoordeeld met 5 van de 5 sterren

The entire process was seamless

The entire process was seamless, thanks to Sarah and Laura for their step by step guidance and constant communication throughout. Truly appreciated.

15 april 2025
Review zonder uitnodiging
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Antwoord van Gotaxrefunds

Thank you for your review.

Beoordeeld met 5 van de 5 sterren

Really supportive teamwork

We got off to a bit of a rocky start but thanks to Sarah putting up with me being crotchety and persevering anyway it all came good in the end. The whole team worked hard with my case and I am really grateful to all of them as I couldn't have done it by myself. Thanks to all of you. Would definitely recommend them.

7 april 2025
Review zonder uitnodiging
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Antwoord van Gotaxrefunds

Hi Ann, thank you for your review.

Beoordeeld met 5 van de 5 sterren

Thank you so much to Go Tax Refund team…

Thank you so much to Go Tax Refund team for the excellent work they are doing. Throughout my claim application they took me through it step by step. Communicating with me through the process. To Lee, Laura, Sarah and the entire team keep up the good work. You are professional.

24 februari 2025
Review zonder uitnodiging
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Antwoord van Gotaxrefunds

Hi Debise, thank you for your review, we appreciate it.

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