GoTo Reviews 183

GoTo Mgmt: Take a Year vacation, then come back, and you will see that things are better without you.

Jive was better before you got involved. LEAVE JIVE TECH SUPPORT ALONE! LEAVE THE JIVE PORTAL ALONE! You are only making things worse!!!!!!!!!!!!!!!!!!!!!!!!!!!

Goto.com shut our phone service off after they went through a system conversion that disabled their payment portal. I contacted their customer service department, and it took them 45 minutes to enter my payment. Their response was 'We sent you an email.'

I would be very hesitant when selecting this company.

Mi experiencia con Goto Connect ha sido, sin exagerar, una de las peores que he tenido con un proveedor de servicios empresariales. Desde el inicio todo fue confuso y poco transparente. Los contratos parecen diseñados para confundir, no informar. Ofrecen promesas atractivas que no cumplen una vez que firmas.

La calidad de las llamadas es desastrosa. Cortes constantes, audio entrecortado, llamadas que se desconectan sin razón. Para una empresa que se supone ofrece soluciones de comunicación profesional, esto es simplemente inaceptable.

Lo peor es que mes tras mes llegan facturas con conceptos poco claros, cargos adicionales que jamás se mencionaron y montos que no se entienden. Literalmente tienes que pelear cada factura. Se siente como si su modelo de negocio dependiera de que los clientes no se den cuenta de los cobros indebidos.

Y como si todo eso no fuera suficiente, el trato del personal de soporte es vergonzoso. En especial una persona llamada Ligia, quien nos atendió por teléfono con una actitud altamente grosera, condescendiente y sin ningún sentido de atención al cliente. En vez de ayudar, parece que está ahí para hacerte sentir culpable por tener un problema.

En resumen: promesas falsas, mala calidad, facturación dudosa y atención prepotente. No lo recomiendo bajo ninguna circunstancia. Si estás buscando un servicio confiable, sigue buscando. Este no es el camino.

As a long time customer with Go to connect, I am cancelling their service this coming week. Tired of bot calls every day and night. It’s annoying

Been with the GO TO Phone System for over 7 months as a multi-franchised Automotive Dealer Group. Having used many phone systems over the past 35 years, GO TO has a great product. Easy to configure, simple to roll-out and GO TO is constantly enhancing their software to meet all of our customer and business needs. Great support, too!

The company is absolutely garbage. To start, the customer service is non existent. The onboarding was laughable at best. My phone is constantly dropping calls, static noise, and no service intermittent throughout the day. The calls dont forward like they are supposed to. The worst part is that, after they sent me faulty phones that wouldn't show my SSID, I had the exchange them for new ones. I sent the defective phones in for return exactly how I received them with all of the plastic still on them, and allegedly the receiving department claims that the phones had scratches on the screen. Now I find it extremely concerning considering that they claim both phones had the exact same damage, considering I never removed the protective film from the phones, and that they claim both phones had the exact same damage. Go anywhere else with your business, because this company is fraudulent and deceptive. It is an absolute nightmare to deal with, and instead of provide a decent service they would rather steal from you.

The worst customer service. Never used it. They billed my credit card and refuse to refund the money. I have to take it up with my credit card company

I used the system back in 2006. Back then I cancelled the service. With this being 2025 they used an old credit card on file in which the said credit card has been cancelled due to fraud and I been issued several cards within the time frame. Customers service of goto said they put the number in the system and it allows them to charge the current card which has a total different number. This is fraud.

Very poor experience overall, Sales department did all types of lying to get me onboarded, unreliable service and little to no meaningful support.
Update: After sending a demand letter to initiate legal action, posting four negative reviews across different platforms, and spending over 32 hours dealing with support, sales, and various managers, my onboarding issue was finally resolved.

However, based on past experience, settings often don’t save properly. If you’re not tech-savvy or don’t have a dedicated tech team to troubleshoot using the limited tools provided, you’ll likely run into issues and your performance metrics may suffer as a result.

Highly recommend avoiding this GotoConnect.

Our small business has been with GoTo for about 3 years. The onboarding was excellent! I also love that tech support is willing to teach you how to set up your call plan -- not just initially but anytime our needs change. Support is always responsive and helpful when I have questions. Their staff is well-trained and a pleasure to work with. The system meets our needs well, provides options we would not have known to look for, and the company continues to expand their offerings to meet client needs.

I’m a regular user of the OpenTable app for managing guest reservations and guest information. I also use the Togo app for communicating with guests and managing phone calls and messages.

I’d love to request a feature or integration that would allow me to initiate a phone call via the Togo app when I tap on a guest’s phone number in the OpenTable app. Ideally, when I click a guest’s number in OpenTable, I’d be able to select from multiple call options—including the Togo app—similar to how some apps allow choosing between different dialers or communication tools.

This would streamline our guest communication process, especially when our team is already using Togo for other guest-related actions.

Please let me know if this kind of integration is possible, or if there are any APIs or settings I can use to set this up manually.

Thanks so much for your help,
Laura Maemone

Switching to GoTo was one of my best business decisions of late. We recently expanded our business and needed to upgrade our phone system to grow with the business. GoTo was the best option by far. Implementation was surprisingly simple. With a little training/help from GoTo, I was able to become an "expert" very quickly. My team has been super happy with the features and ease of integration between our two locations. The same office staff supports both locations, and GoTo makes it easy to differentiate the locations based on the number they called.

The GoTo team has already reached out to me for user studies more than once, even though we've been a client for less than a year. I appreciate their eagerness to improve and listen to customer feedback.

One of the primary reasons I chose GoTo was because it was clear that the system could grow with our business. There's a whole set of customer management features that I'm looking forward to rolling out as soon as our growth warrants it.

Rachael Brandt was absolutely FABULOUS as we had an online session to discuss all that GoTo does for my organization! GoTo has made sending and receiving phone calls, text, and video so much easier than other platforms our company has evaluated. So much better than RingCentral. So much better than Nextiva. So much easier to use than Ooma, and better customer support!

Wish I had read reviews of this company before our church signed up for a contract. Technical support is non-existent, the billing system is horrible and they billed for the wrong number of licenses for months. They refuse to credit billing for equipment that was returned because their "distribution center" claims the packaging was damaged (they provided the RMA and insured shipping label for their shipper of choice), yet they can't provide ANY documentation to support the charges to me. I won't be renewing at the end of our term. Hopefully the problems I see others having with canceling service won't be an issue.

Today, one of our departments received an unsolicited call from a so-called GoTo Connect "representative". She deceitfully claimed she was "following up on a recent conversation with the IT department" — a conversation that never happened.

As the Managing Systems Administrator, I’m well aware of our business contacts. Although I didn’t recognize the name or company, I accepted the call — we are a team of four, after all, and I wanted to be sure. It quickly became clear that the caller had never spoken to anyone here. Her goal was simple: deceive her way past the front line.

And it gets worse.

Our phone system presents external callers with a menu of six department options. Instead of honestly contacting reception, Janet deliberately pressed 2 — Travel — presumably hoping that department wouldn’t verify her story and would simply patch her through. She deliberately avoided reception, likely because she knew she’d be vetted. This wasn’t a misunderstanding; it was a calculated and dishonest tactic.

Frankly, I have zero interest in whatever product GoTo Connect claims to offer. As I told their representative, any company that resorts to deception as a standard sales tactic instantly disqualifies itself from serious consideration. Trust, transparency, and respect are the baseline expectations, GoTo Connect shattered them before even introducing themselves properly.

Shame on you, GoTo Connect. Your practices are not only unprofessional — they are an embarrassment to your brand.

Awful rip off. They make it impossible to get pre vetted. Adding new requirements each time to add to terms and conditions on the website. And they deny you and then bill you. Each time! Awful

STAY FAR AWAY FROM THESE THIEVES!!!

I am blown away by the blatant thievery from goto, i switched services in January after 5 years with goto with no issues, it took weeks with many delays to port my number to my new service. Instead of trying to win my business back, the charged me for another month. I disputed with the customer service team and eventually gave up, but then I was charged again in February, and March. So i decided to make sure to get email proof, which I have, that my account was cancelled, and I will not be charged again. It's now April and not only was I charged, but I was charged twice!!!!! This is unbelievable, and the absolute worst attempt at customer retention I have ever seen.

I am now happily with another service (dialpad) at a fraction of the cost, i paid $130 for the year as opposed to goto's $65 per month!!! for a better service, a better product, with better customer service.

Avoid goto at all costs, never mind a 1-star review, they should be shut down and persecuted.

I sold my business and attempted to cancel my service after they billed me over $700 for the next year. They bill annually. They refuse to give me any credit at all! Therefore, I will be filing complaints with the BBB and stop selling their subscriptions for my customers and will NEVER buy another gotocompany product again.

I've used GoTo for the past year and they've been fine to deal with until last week. They sent me an email stating that I signed up and am being charged for an extra service and showed my signature on some sort of agreement. I have not received or signed any agreement. I've been emailing them every day for the past 7 days and they haven't responded. I find it eggregious that they refuse to answer my emails, especially over a matter this important.