It was very sad to know that GOTO has left the energy market. For me it was excellent in every way. The service, attention and bills were clear and transparent. I am now with SHELL ENERGY and I am... Toon meer
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Lees wat reviewers zeggen
Having been with this co 12months feel their customer service is good and Friendly and accessible. Seem to follow usage very closely increasing debit Well ahead of time thus customer is almost al... Toon meer
Bedrijf heeft geantwoord
With a scheduled tariff renewal coming up GoTo gave us plenty of notice, clear written comparisons and called to check we had all the info we needed. I reviewed prices on the open market and found Go... Toon meer
Bedrijf heeft geantwoord
How can one review an energy supplier ? Easy to submit readings and get monthly reminders. Bill appears a few days later. Update and call when tariff is ready to expire , offer the next best deal.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
A trusted supplier of green energy to the U.K domestic market offering transparent, sustainable value for money to our members while focusing on providing high levels of service in a competitive market.
Contactgegevens
Innovation House, Discovery Park, Sandwich, Kent, CT13 9FF, Sandwich, Verenigd Koninkrijk
- 0800 056 4843
- customerservices@goto.energy
- goto.energy
4,6
Uitstekend
2K reviews
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Renewed for another year
Renewed for another year. Staff very polite and helpful and explain everything well. Can’t fault the service.
9 september 2021
Antwoord van goto.energy
Good morning Mr Graham,
Thank you for leaving us your 5* review, we appreciate the time taken to do so.
I'm delighted to see that you've decided to renew with us for another year on a competitive fixed-rate tariff and that you can't fault our service! I'm happy to see that the advisor with who you spoke, Jeevan, was helpful and explained everything well.
Please get in touch if we can offer any assistance.
Kind regards,
Simon M
Customer Services Assistant
Excellent service
5 september 2021
Antwoord van goto.energy
Good morning Mrs Matthews,
Thank you for leaving us your 5* review, we appreciate it.
I'm happy to see that you regard our service as being excellent. If you have any queries or require any assistance, please don't hesitate to get in touch and we'll be more than happy to help.
Kind regards,
Simon M
Customer Services Assistant
I switched to Goto Energy a year ago…
I switched to Goto Energy a year ago attracted by a decent saving on my energy costs. It didn't work out quite how I expected as after a few months my monthly payment was increased, however this was still cheaper than my previous supplier. At first I had to submit meter readings, but after about 3-4 months they were able to access my smart meter and the readings were no longer required. I receive an emailed bill every month which is very clear, well laid out and easy to understand so I can track my energy use. I am now approaching the end of my first year contract with Goto and they have been in touch to offer me a new deal, which seems fair and cost effective. Their communication is very good, either by phone or email, so I in general I am very happy with their service and would recommend. I'm only giving them 4 stars as the original saving I was expecting to make when I switched didn't actually work out as well as my payment was increased, but otherwise I can't fault their service and transparency over charges.
4 september 2021
Antwoord van goto.energy
Good morning Mr Mead,
Thank you for taking the time to leave us your 4* review, we appreciate it.
I'm delighted to see that you've chosen to renew with us for another year on a highly competitive fixed-rate tariff. I'm happy to see that we have consistently been able to offer you a saving in comparison to other suppliers, even when your Direct Debit was increased in line with your usage. We do conduct regular Payment Schedule Reviews, in which we assess the suitability of your monthly amount by looking at your consumption (shown through meter readings) and the account balance. Therefore, if your consumption changes, we may have to slightly amend the Direct Debit amount.
Furthermore, I'm pleased to see that we have been able to obtain remote readings from your Smart Meters. We will take these readings on a monthly basis, towards the end of your billing period, to ensure we are billing you accurately. It's great to see that you're happy with the monthly billing and that the bills are easy to understand.
If there is anything else that we can do, please get back in touch.
Kind regards,
Simon M
Customer Services Assistant
very good service
3 september 2021
Antwoord van goto.energy
Good morning,
Thank you for leaving us your 5* review, we appreciate it.
I'm pleased to see that you're happy with the service provided. If there is anything that we can do for you, please don't hesitate to get in touch.
Kind regards,
Simon M
Cusomter Services Assistant
goto energy contacted me with a deal to…
goto energy contacted me with a deal to supply gas and electricity to me on terms which are superior to any quotes which I had from comparison sites so I have elected to use them for a further year. Visit their site to see what they can offer you.
3 september 2021
Antwoord van goto.energy
Good morning,
Thank you for taking the time to leave us your 5* review.
I'm delighted to see that you've chosen to renew with goto.energy for another year on a competitive fixed-rate tariff. It's great to see that we could offer you a better quote than other energy suppliers. If there is anything that we can do for you, please get in touch.
Kind regards,
Simon M
Customer Services Assistant
Renewal of fixed contract
I had decided to renew my contract eut
with Goto but was uncertain about which option to choose. I rang the customer service helpline and my call was taken by a very helpful young man, who handled my call superbly. Thank you so much
2 september 2021
Antwoord van goto.energy
Good morning Mrs Workman,
Thank you for leaving us your 5* review, we appreciate the time taken to do so.
I'm delighted to see that you've decided to renew with us for another 12 months on a competitive fixed-rate tariff! I see that you recently spoke with Jeevan, who was able to go over the tariff information with you. I will ensure that your kind feedback gets passed on.
If there is anything else that we can do, please don't hesitate to get in touch.
Kind regards,
Simon M
Customer Services Assistant
Excellent response to our query
Quick response to our query, sensitive and well informed customer service staff member. Issue resolved satisfactorily. Wished we had rung before !!
2 september 2021
Antwoord van goto.energy
Good afternoon,
Thank you for taking the time to leave us your 5* review.
I'm pleased to see that we were able to quickly resolve your query when you recently contacted us. I will pass your kind feedback on to Francesca, who you spoke with. If we can be of any further assistance, please get back in touch.
Kind regards,
Simon M
Customer Services Assistant
Excellent Customer Service
The customer service staff are very helpful and they are value for money..
2 september 2021
Antwoord van goto.energy
Good afternoon,
Thank you for leaving us your 5* review, we appreciate it.
I'm happy to see that you have been impressed with the customer service received and that you're happy with the value of your tariff. Please let us know if there is anything we can do to help.
Kind regards,
Simon M
Customer Services Assistant
Antwoord van goto.energy
Good afternoon Mr Osborne,
Thank you for leaving us your 5* review.
I'm delighted to see that you've decided to renew with us for another 12 months and that the process of doing so was easy for you. Please don't hesitate to get back in touch if we can be of any further assistance.
Kind regards,
Simon M
Customer Services Assistant
I would appreciate more details of my…
I would appreciate more details of my energy consumed over the past 12 months.
Otherwise a good service.
2 september 2021
Antwoord van goto.energy
Good afternoon,
Thank you for leaving us your 4* review, we appreciate it.
I'm pleased to see that you have been happy with the service received. We aim to be as transparent and informative as possible by offering monthly energy statements. Additionally, we're more than happy to provide you with further details of your consumption over the last 12 months. If you would like to discuss this further, please don't hesitate to call us on 0800 056 4843 (Mon-Fri, 09:00-17:30) or drop us an email.
Kind regards,
Simon M
Customer Services Assistant
I am very impressed with the courtesy…
I am very impressed with the courtesy and efficiency when I recently contacted Gotoenergy and signed up to a new tariff.
The only reason I did not award 5 stars was the price of energy; although Gotoenergy quoted me less than anyone else it was still a significant rise on 2020 prices, I believe all companies are experiencing significant price rises.
Mick South Yorkshire
2 september 2021
Antwoord van goto.energy
Good afternoon Mr Latham,
Thank you for taking the time to leave us your 4* review.
I'm pleased to see that you've been impressed with the service received when you've needed to contact us. I'm also delighted to see that you've decided to renew with us for another 12 months on a fixed-rate tariff.
It's great to see that we could offer you a lower quotation than other suppliers, despite the industry-wide price rise due to the increased market cost of energy. As you have renewed on a new fixed-rate tariff, these unit rates and standing charges will be locked in for a whole year and won't increase.
Please let us know if we can offer any further assistance.
Kind regards,
Simon M
Customer Services Assistant
Very helpful lady
Very helpful lady, dealt with all aspects of my queries with understanding and professionalism
2 september 2021
Antwoord van goto.energy
Good afternoon,
Thank you for taking the time to leave us your 5* review.
I'm happy to see that Victoria was able to help you with your queries when you recently contacted us. I will pass on your kind feedback.
Kind regards,
Simon M
Customer Services Assistant
Excellent customer service
Superb service from a small gas and electric company.The service personnel are excellent. The prices are competitive,and they genuinely look to give the customer the best experience in handling queries, and making sure that the customer is 100% happy. Well done Goto Energy you are a total credit to what you do! Victoria you were excellent!
1 september 2021
Review zonder uitnodiging
Antwoord van goto.energy
Good afternoon Mr Povlo,
Thank you for taking the time to leave us your 5* review, we appreciate it.
I'm delighted to see that you have been impressed with the customer service that you have received and that Victoria was able to handle your query to your satisfaction. I will ensure that your kind feedback is passed on to Victoria.
If there is anything else that we can do for you, please don't hesitate to get back in touch.
Kind regards,
Simon M
Customer Services Assistant
A good supplier
A good supplier since direct debits are kept constant each month and the account is easy to manage on-line. The tariffs are very competitive and it is difficult to find any better when renewing.
1 september 2021
Antwoord van goto.energy
Good afternoon Mr Bird,
Thank you for taking the time to leave us your 4* review.
I'm delighted to see that you've chosen to renew with us for another 12 months on a competitive fixed-rate tariff. We calculate your monthly Direct Debit by equally splitting the annual cost of your consumption across the 12 months of your contract. I'm happy to see that you have found your account easy to manage online.
If you have any queries, please don't hesitate to get in touch.
Kind regards,
Simon M
Customer Services Assistant
No hassle and smooth running
Pleased with the way my account has worked during the past year. Monthly email reminders make it easy to send meter readings. I dropped a star because I was sent a plan renewel offer and by the time I went in to renew it, the price per kWh had increased
31 augustus 2021
Antwoord van goto.energy
Good afternoon,
Thank you for taking the time to leave us your 5* review.
I'm pleased to see that you have been satisfied with your account and that you like the monthly meter reading reminder emails. I'm sorry to see that the tariff that you were quoted for renewal had expired when you went to accept it. Our fixed-rate tariffs can expire at any time, as detailed in our renewal communications. This said, I'm happy to see that you have chosen to renew on a competitive fixed rate tariff for another year. If we can offer any further assistance, please get in touch.
Kind regards,
Simon M
Customer Services Assistant
Antwoord van goto.energy
Good morning,
Thank you for leaving us your 5* review.
I'm pleased to see that you were satisfied with the customer service that Annie provided when you called us recently. If there is anything else that we can help you with, please let us know.
Kind regards,
Simon M
Customer Services Assistant
Service at its best
31 augustus 2021
Antwoord van goto.energy
Good morning Mr Moolla,
Thank you for your 5* review.
I'm pleased to see that you have been happy with the service provided. Please let us know if there is anything that we can do to assist you.
Kind regards,
Simon M
Customer Services Assistant
The comparisons offered online by Goto…
The comparisons offered online by Goto Energy were misleading. They showed how much I would pay on new tarriffs but were not based on my personal consumption, even though the comparisons sent me in their letter were based on my own consumption.. Also after I changed to a variable tariff they told me there would be a substantial increase 1st October. This should have been disclosed clearly and included in the projections. Overall I found the changeover untrustworthy.
30 augustus 2021
Antwoord van goto.energy
Good morning,
We welcome all feedback and thank you for taking the time to share this with us.
When using our website to obtain a quote, you are asked to provide your estimated consumption figures (if they are known), so that we can offer the most accurate monthly Direct Debit for your energy. If these figures aren't provided, we will use an estimation based on the property and the number of people living in it. I'm sorry to see that this may not have been accurate, though I'm glad we were able to then recalculate this monthly cost based on your personal projections.
The rates on the Standard Variable Tariff (SVT) fluctuate and can change at any time, whereas the rates on our fixed tariffs are locked in for 12 months. The next known increase to the SVT is on 01/10/2021, so we have given notice of this. If there is anything else that we can do to help, please let us know.
Kind regards,
Simon M
Customer Services Assistant
Very helpful
Very helpful. I have just moved and had no idea about supply. Goto were fantastic helping me to get supplied and sorted. Thank You!
28 augustus 2021
Antwoord van goto.energy
Good morning Mrs Thompson,
Thank you for taking the time to leave us your 5* review.
I'm delighted to see that you have decided to sign up to a new fixed rate tariff with goto.energy. I'm pleased to see that we were able to help with your queries about the energy supply to your new property. If we can offer any further assistance, please get in touch.
Kind regards,
Simon M
Customer Services Assistant
Antwoord van goto.energy
Good afternoon,
Thank you very much for your review and feedback. It is much appreciated.
We're delighted you have decided to renew with us for another year and that you are happy with the service provided.
If there's anything else we can do to assist you, please don't hesitate to contact us.
Kind regards
Sarah Joisce
Customer Service Team Leader
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