It was very sad to know that GOTO has left the energy market. For me it was excellent in every way. The service, attention and bills were clear and transparent. I am now with SHELL ENERGY and I am... Toon meer
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Lees wat reviewers zeggen
Having been with this co 12months feel their customer service is good and Friendly and accessible. Seem to follow usage very closely increasing debit Well ahead of time thus customer is almost al... Toon meer
Bedrijf heeft geantwoord
With a scheduled tariff renewal coming up GoTo gave us plenty of notice, clear written comparisons and called to check we had all the info we needed. I reviewed prices on the open market and found Go... Toon meer
Bedrijf heeft geantwoord
How can one review an energy supplier ? Easy to submit readings and get monthly reminders. Bill appears a few days later. Update and call when tariff is ready to expire , offer the next best deal.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
A trusted supplier of green energy to the U.K domestic market offering transparent, sustainable value for money to our members while focusing on providing high levels of service in a competitive market.
Contactgegevens
Innovation House, Discovery Park, Sandwich, Kent, CT13 9FF, Sandwich, Verenigd Koninkrijk
- 0800 056 4843
- customerservices@goto.energy
- goto.energy
4,6
Uitstekend
2K reviews
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With a scheduled tariff renewal coming…
With a scheduled tariff renewal coming up GoTo gave us plenty of notice, clear written comparisons and called to check we had all the info we needed. I reviewed prices on the open market and found GoTo were still competitive, so renewed for another year, by phone. My call was answered quickly and after a couple of quick extra questions the whole thing was sorted within minutes. Written confirmation came through minutes later. GoTo are easy to deal with and that makes my life easier.
18 augustus 2021
Antwoord van goto.energy
Good morning Ms Noble,
Thank you for leaving us your 5* review, we appreciate the time taken to do so.
I'm delighted to see that you've chosen to renew with us for another 12 months on a highly competitive fixed rate tariff. We like to give our customers the opportunity to lock in our most competitive rates approximately 60 days before the end of their tariff, and will always quote the best available tariff at the time. It's great to see that you were able to get through to us quickly via the phone and that your renewal was dealt with efficiently. I'm happy that this process was made easy for you.
If we can help with anything else, please don't hesitate to get in touch.
Kind regards,
Simon M
Customer Services Assistant
I've been offered a refund of…
I've been offered a refund of overpayments and put onto a cheaper tariff.
18 augustus 2021
Antwoord van goto.energy
Good afternoon Mr Washer,
Thank you for taking the time to leave us your 5* review.
I'm delighted to see that you have decided to renew with us on a highly competitive fixed-rate tariff for another year. We calculate your Direct Debit amount based on your estimated annual consumption figures, equally splitting the cost across 12 months. If your consumption decreases, this can result in an excess credit building on your account. I'm happy to see that you will be receiving a refund of this excess credit.
If there is anything else that we can do for you, please don't hesitate to get in touch.
Kind regards,
Simon M
Customer Services Assistant
I change my energy provider every year…have decided to stay with goto.energy
I change my energy provider every year but have decided this year to stay with goto.energy. I spoke to Annie from the call centre who was exceptionally helpful & informative giving me the current comparisons from other energy providers... saving me a lot of time.
Goto were the better option & cheapest !
Thank you Annie for your help!
A very happy customer
17 augustus 2021
Antwoord van goto.energy
Good afternoon Mrs Carney,
Thank you for kindly leaving us your 5* review, we appreciate the time taken to do so.
We're delighted that you've chosen to renew with us for another year on a competitive fixed rate tariff. It's great to see that Annie was very helpful and informative when quoting you for the next year. I'm pleased that she managed to save you some time by making some comparisons for you. I will pass your appreciation on to Annie.
We look forward to continuing your energy supply for another 12 months. Please don't hesitate to get back in touch if we can offer any assistance.
Kind regards,
Simon M
Customer Services Assistant
Should you stay with GoTo
Having been with this co 12months feel their customer service is good and
Friendly and accessible. Seem to follow usage very closely increasing debit
Well ahead of time thus customer is almost always in credit but don’t show
same urgency to reduce back down again in change from winter to summer,
thus customer ends well in credit. Did have courtesy to contact me by Email
and phone with competitive quote for next cycle or year
17 augustus 2021
Antwoord van goto.energy
Good afternoon Mr Magee,
Thank you for leaving us your 4* review, we appreciate the time taken to provide your feedback.
I'm delighted to see that you have decided to renew with us for another 12 months on a highly competitive fixed rate tariff. It's great to learn that you have been happy with our customer service and ease of contacting us.
We monitor your usage and conduct payment schedule reviews every 3-6 months to ensure that your Direct Debit is still the most appropriate amount to be covering your usage, based on your consumption. We can also review this upon request if you feel like your consumption has decreased and the monthly payment needs reducing.
If there is anything that we can do for you, please don't hesitate to get in touch.
Kind regards,
Simon M
Customer Services Assistant
Antwoord van goto.energy
Good afternoon Mr & Mrs Wade,
Thank you for taking the time to leave us your review.
I'm delighted to see that you have chosen to renew with us for another 12 months on a competitive fixed rate tariff. I'll pass your kind feedback on to Jeevan, who you recently spoke with.
Please don't hesitate to get back in touch if we can offer any further assistance.
Kind regards,
Simon M
Customer Services Assistant
Friendly and helpful customer service…
Friendly and helpful customer service and quick answering the phone! We also like Goto’s ‘green’ philosophy. So far, so good!
Further review (Nov 2021)
What a shame this great company has fallen like so many others. SHELL ENERGY - you have a lot to live up to!!
16 augustus 2021
Review zonder uitnodiging
Antwoord van goto.energy
Good morning,
Thank you for taking the time to leave us your 5* review.
I'm delighted to see that you are happy with the customer service provided and that you have been able to get hold of us quickly via the phone. It's great to see that you're happy with our green energy as well! Please don't hesitate to get in touch if we can be of any assistance.
Kind regards,
Simon M
Customer Services Assistant
Antwoord van goto.energy
Good afternoon Mr Adams,
Thank you for leaving us your 5* review, we appreciate it.
I'm pleased to see that you are happy with the service provided and are satisfied with your tariff. Please don't hesitate to get in touch if we can offer any further assistance.
Kind regards,
Simon M
Customer Services Assistant
Goto are the best energy provider I…
Goto are the best energy provider I have ever used.Very competitive pricing, easy to provide monthly meter readings on your mobile app or PC - or simply phone it in to speak to very helpful pleasant staff.
Excellent AJ Glasgow.
14 augustus 2021
Antwoord van goto.energy
Good morning,
Thank you for leaving us your 5* review, we appreciate it.
I'm delighted to see that you consider us to be the best energy supplier that you have used. It's great to see that you like the functionality of your online account and being able to contact us via the phone. If there is anything else that we can assist with, please get in touch.
Kind regards,
Simon M
Customer Services Assistant
The customer service has been very…
The customer service has been very good, I haven't had any issues. Pricing is competitive, no problem with renewal.
13 augustus 2021
Antwoord van goto.energy
Good afternoon Mr Coster,
Thank you for leaving your 5* review!
I am pleased to hear that you have had a great experience with our advisors and will be renewing with us for another 12 months.
Should you require any further assistance, please be sure to contact us.
Kind regards,
Frankie Marsh
Customer Resolution Specialist
Polite telephonist who listened to my…
Polite telephonist who listened to my points while explaining the new tariff.
13 augustus 2021
Antwoord van goto.energy
Good morning,
Thank you for your lovely 5* review.
Your feedback has been passed on to the agent who assisted with your renewal.
Should you need any further assistance, please be sure to contact us.
Kind regards,
Frankie Marsh
Customer Resolution Specialist
Antwoord van goto.energy
Good morning Mr Michell,
Thank you so much for your 5* review!
We are pleased to hear you found our online renewal service efficient.
Should you have any queries about your new tariff, please be sure to contact us!
Kind regards,
Frankie Marsh
Customer Resolution Specialist
A wonderful energy company,of which I'm…
A wonderful energy company,of which I'm very happy to use! I wouldn't use any other 🙂
11 augustus 2021
Antwoord van goto.energy
Good morning,
Thank you for leaving us your 5* review, we appreciate it.
I'm delighted to see that you have been happy with us and that you wouldn't want to switch away to another supplier. Please don't hesitate to get in touch if we can offer any assistance.
Kind regards,
Simon M
Customer Services Assistant
Antwoord van goto.energy
Good morning Mr FitzPatrick,
Thank you for leaving us your 5* review.
I'm pleased to see that you have been happy with the service provided and we look forward to continuing to supply your energy. Please don't hesitate to get in touch if we can offer any assistance.
Kind regards,
Simon M
Customer Services Assistant
Always friendly and helpful.
10 augustus 2021
Antwoord van goto.energy
Good morning Mr MacAndrew,
Thank you for leaving us your 5* review, we appreciate it.
I'm happy to see that you have found us to be friendly and helpful when you've needed to contact us. Please get in touch if we can offer any further assistance.
Kind regards,
Simon M
Customer Services Assistant
Inflation has already started to grip
Inflation has already started to grip! Goto Energy is one of the better bets to keep gas and electricity increases at a minimum. Good luck EveryBody!
10 augustus 2021
Antwoord van goto.energy
Good morning,
Thank you for leaving us your 5* review.
I'm pleased to see that we were able to offer you a highly competitive tariff and that you have decided to renew with us for another 12 months. Thank you for your recommendation. If there is anything else that we can help you with, please let us know.
Kind regards,
Simon M
Customer Services Assistant
They rang me to ensure that when my…
They rang me to ensure that when my current contract ran out I could renew with them at what they said was the best deal on the market for me. And it was.
9 augustus 2021
Antwoord van goto.energy
Good morning,
Thank you for taking the time to leave us your 5* review, we appreciate it.
I'm delighted to see that you've chosen to renew with us for another 12 months on a competitive fixed-rate contract. I'm glad to see that it was the best deal on the market for you.
If we can be of any further assistance, please get in touch.
Kind regards,
Simon M
Customer Services Assistant
Antwoord van goto.energy
Good afternoon Mr Goodyear,
Thank you for leaving us your 5* review.
I'm delighted to see that you consider us to be the best energy company that you have used. Please let us know if we're able to provide any assistance.
Kind regards,
Simon M
Customer Services Assistant
We were on a variable tariff and was…
We were on a variable tariff and was quite expensive, so we looked to having a fixed tariff for the year, the lady was very helpful, also explained that if they notice we aren’t using as much due to no longer working from home then the direct debt would be revisited…Great service
8 augustus 2021
Antwoord van goto.energy
Good morning,
Thank you for taking the time to leave us your 5* review, we appreciate it.
It's great to see that you have decided to renew with us on a new fixed rate tariff and that you are estimated to make a saving in comparison to the Standard Variable Tariff. We review customers' Direct Debits every 3-6 months as part of a Payment Schedule Review, based on your estimated annual consumption. Therefore, if we see that your consumption has decreased, we may be able to lower your monthly payment amount. I will pass your kind feedback on to Annie, who you recently spoke with.
Please don't hesitate to get back in touch if we can offer any further assistance.
Kind regards,
Simon M
Customer Services Assistant
Contract renewal
I was very happy with the helpful advice and service, when I rang to renew my contract. Thank you
8 augustus 2021
Antwoord van goto.energy
Good morning Mrs Thorn,
Thank you for taking the time to leave us your 5* review.
I'm delighted to see that you have decided to renew with us for another 12 months on a fixed rate tariff. I will pass your kind feedback on to Jeevan, who you recently spoke with.
Please let us know if you require any further assistance.
Kind regards,
Simon M
Customer Services Assistant
Easy to jump from one contract to…
Easy to jump from one contract to another, well done goto.energy
8 augustus 2021
Antwoord van goto.energy
Good morning,
Thank you for leaving us your 5* review, we appreciate it.
I'm delighted to see that you've chosen to renew with us for another year on a new fixed rate tariff! I'm happy to see that the process of renewing was easy for you. If we can offer any further assistance, please get in touch.
Kind regards,
Simon M
Customer Services Assistant
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