Grace Removals Group - Alice Springs Reviews 26

All our things were collected and delivered in a friendly and efficient manner. Their people were very careful and gentle with handling our things.
Our only disappointment was that the delivery date was put back by 2 days.
Overall, excellent service, and I would definitely use them again!

Easy company to deal with, all staff knowledgeable in the service they offer.
Great and efficient service. Furniture arrived on time and loading and unloading smooth without and delays.

Friendly staff, efficient and professional
Goods arrived when they said they would.

Three friendly fellows turned up this morning in heat wave conditions, with firstly a very steep drive to navigate, then a very heavy piano to install. I did feel quite sorry for them, and apologised profusely, however they did not turn a hair, and swiftly and efficiently installed my precious, brand new piano, without a hitch. Thank you so very much, you lovely fellows.

We found the staff across all levels professional, approachable, accommodating and friendly. I would recommend using the service. Thank you :)

Great service helpful and always available.

Would use them again

Incredibly professional and efficient removals company. Provided all the necessary packing materials, paperwork was electronically managed, and staff kept me informed throughout. Everything arrived safely and was unpacked with care. Friendly and knowledgeable team. Highly recommend!

Everything was packed up securely in a minimum,of time. A very successful move!

We recently had some furniture moved from Aice Springs to Perth. The original dates we were quoted were changed (meaning we were minus some furniture for Christmas). When it did arrive, almost every piece was scratched or damaged in some way. The table legs had been removed and one was damaged so severely we had to get a carpenter to fix it.
One of our pictures is still missing. No follow up on anything without having to phone and email repeatedly asking what is being done.

The service is cheap ,negotiable reliable,acceptable and accurate. The staff are friendly and helpful . Follow up done in time .

From the initial contact to the eventual down lift all the staff have been extremely helpful and professional. Would highly recommend

From the time I walked into the depot in Alice Springs and talked with the staff there I was in heaven they made something seem so easy when I was at wits end.
They made everything happen from begining to end. My experience with Grace was excellent and would do it again if I was to move in the future.

The care in packing, uplift and unloading was exceptional. A great service in a high stress environment / time of life.

Great service, good communication and on time delivery

Helpful, professional and experience staff

Very professional staff and excellent service by Grace Removals. Within no time everything sorted out so easily. Will recommend my family and friends.

Moved me under stressful circumstances
Packed my house up stored my stuff till accomodation found
Unloaded my boxes once accomodation was found picked up keys dropped off keys all in the one day
No hassles whatsoever
Prices reasonable affordable
Communication done via phone and email all completed without me there
Cant fault them
Jemecca organised the whole removal packing unpacking the lot
I would definitely recommend and use again
Thanks to them im now settled in my new accomodation and all hassle and stress free thanks to Grace Removalists

I sent multiple emails and endless calls to both Alice Springs and Melbourne Grace branch in attempt to find out where my stuff was. The phones either rang through, or I got told that someone would call me back.... which they never did. I managed to get a response after a group email was sent with multiple Employees. They let me know that my stuff arrived over a month before that. As you can imagine I was annoyed as I was sleeping on a swag with no furniture for over 2mnths prior when in the end my stuff was just sitting there.

My stuff was FINALLY organised to get delivered. To have the truck be opened and all my stuff THROWN in there. I had my mattress wrapped and taped tightly in a mattress bag which I purchased before the move, and my mattress arrived out of the bag and dirty... My fridge doesnt work, a couple items broken, and a shelf and a rug missing. Also have items that aren't mine and they havent organised a pick up of them for the poor person missing their things.

They said they would open the truck and contact me within 24- 48 hours as this was out of the ordinary. I didn't hear anything from them after about a week, so I sent a follow up email. This is almost two weeks ago now and no ones still contacted me.

Disheartening and a complete waste of money. Hopefully everyone elses experience is lighter. Moving is hard enough!

Good overall experience but quite expensive at $330 ph.
If you are moving in the Alice Springs area ask for Laura Mundy ( in the office) she is very efficient and organised and communicated with us throughout the whole process

Despite the hurdles encountered by the Alice Springs staff in meeting the challenges of COVID 19, the loading team - Josh, Rodd and [NAME] the job was well managed with catchup for time lost by working on the weekend.
Three containers were loaded well with boxes and sundry items well wrapped, secured, treated with care. As advised some of the furniture was of extremely large size and weight and it pushed the limits of the two packers/loaders to lift and move these items.
At this stage, as planned two of the containers have been delivered to Tumby bay with the third to be delivered in about a week. We are in awe of the resilience of the two staff, Jai and [NAME] who worked so hard in the unload. As previously the size and weight was a challenge and is a potential WH&S issue that Grace should in future take to account - particularly when the company has been advised on several occasions.
Breakages are minimal. If there is one criticism is that shelving components of cupboards were not loaded together and this has been problematic in assembly of furniture and cabinets and in the unpacking of goods and chattels.
However, overall we are very satisfied. This is the third move by Grace.