Gradelink Reviews 106

A video of the steps was provided and cleared up all confustion!

I love Kate!!! She is always so quick and efficient with her responses. She is patient and sends exact screen shots to help guide me to fix my issue. I love working with her.

Great service! Any time I've needed assistance, Kate, with Gradelink’s customer support, is quick to respond, incredibly helpful, and always friendly. Highly recommend!

I sent and email, had a quick response and action from Christina R. Additionally I had a second issue that was resolved almost wihin minutes.

Axle made my life so much easier! He really helped me withmy issue!

Kate Nevar was just a wonderful help to me this morning on printing our report cards. I had several issues with printing correctly and she was so patient and kind. She is a great support person. She was able to fix all the issues I brought up with her. She is a great support person for your team.

Gradelink is a wonderful platform. Easy to use. Easy to learn. And the help is really supportive. Josue never fails to answer every question I have, and I have many of them! The explanations are thorough and they are so patient with me as I learn more about this platform for our school.

Mark is amazing to work with. Whenever I call, he is always more than happy to help and takes the time to walk me through everything. His explanations are always very thorough and clear, which makes things so much easier to understand. I really appreciate how patient and supportive he is, and it’s clear he genuinely cares about helping others.

The assistance I received was prompt and helpful. Kate was friendly and gave specific instructions on how to resolve my issue.

Christina Rademaker in support went above and beyond to help me address a problem that I could not get to the bottom of. Not only did she find the issue, she made sure to explain why it happened, how to avoid it in the future, and retroactively fix anywhere it came up. Beyond appreciative of her help and professionalism.

Kate provided quick, professional customer support!

I always get a quick response to a question and how the issue was corrected - very helpful!

My teachers and I were running into a glitch - we were no longer able to view our students' grades in other classes. Christina offered one solution, and when that did not work, she sleuthed out the real source of the problem. She had us back in action very quickly.

My phone call was short and very helpful. The issue was resolved over the phone quick and easy.

Kate’s responsiveness and patience have been instrumental in my experience on boarding with Gradelink. Without her and the other customer service reps at my fingertips via email, I would literally be lost. She helps keep the initial learning curve manageable!

After 6 years without a problem, it was likely to happen. Today, we accidentally deleted a student's data. Axel was able to provide the missing data via email within an hour for us to re-input will little effort. Although Gradelink did not have an "undo" feature, Axel on the support team saved a lot of headache.

I sent an email with my concern. I received a response in a timely manner. The instructions were easy to follow. I was able to complete my task in a timely manner. Thank you for your time and professionalism.

Whenever there’s an issue on our end we get I resolved right away.

Gradelink support really assisted with an issue that would have taken me a very long time. However, they were able to fix it in a shorter time and that was extremely appreciated.