Grafomap Reviews 

Working with Grafomap was great experience! They reached out offering a collab and explained everything thoroughly, which made me feel comfortable in working with them. The map I customized is an amazing quality and turned out better than I imagined.

Ordered a T shirt on 12/2/2020, and have yet to receive my product. Was never given any shipping information. I made several attempts to ask for any updates on production, or if they were still even planning on making my order since it doesn't seem that many people ever order the T-shirts. I would happily update this review and speak to the quality of their products if I could actually receive the product I ordered.

Update: I received the map on 1/11/2021, in good condition. I had sent a number of emails asking about status, all of which were updated with an auto-response about shipping at the same time. The quality of the map is nice, so I added two stars to this review. I recommend the company address their customer service protocols and be honest about order volumes and backlog.

I ordered a map on December 10th, 2020, and as of January 7th had received no map, nor shipping confirmation, only automatic replies to the numerous requests put in asking for order or shipping status. Unacceptable. If you are experiencing high volume, do a better job at communicating with the customer and being honest with your backlog times. I understand if you're experiencing difficulty with volumes, or lack of staff due to COVID, but don't make false promises.

They shipped the item extremely fast!! The quality is fantastic! I am going to be definitely buying from them again!!

i still dont have it yet. what's up? no idea when it is coming.

I ordered this map of my daughter in laws home city Quito Ecuador. It was a huge hit!

Map house location is wrong, scaling is off and size I purchased is delivered wrong also. I emailed and waiting a response.

Beautiful map. Nice frame. Nice variety of map format choices. I wish the heart was red instead of black on my marker. Would definitely order from you again. Thank you!

I ordered on December 8th and didn’t receive the map until December 29th. The website claims that they ship in 5-6 business days which is totally false. Customer service response is very slow and responses are canned. The quality of the poster is terrible. I ordered the “classic” version which, on the website has a vintage look. The map I received looks like something you would see in a grade school classroom. I have asked for a refund and so far only received an acknowledgement of my request.

My map was damaged when I received it. I was asked to send pictures which I did immediately, but I still have not received any indication that I will receive a replacement.

If I could give less than a one star review, I would...I relied on a recommendation from CNN Underscored, and got SCREWED!!!! No way to reach them, much disappointment on Christmas, etc., etc....and CNN couldn't care less. In a year in which so much trust has been lost, I am probably more angry with CNN than I am with this horrible company. If you see this review before you buy, STAY AWAY!!!

Still waiting on this product. No response from customer service. I don't think this is a proper company. Feels like a scam. Be careful everyone.

Luckily will be able to get a refund via cc.

Update 1/25/2021. Received an email from Grafomap last Wednesday (1/20/2021) saying my replacement map was delivered. No, it was not. The email also said provide complete address? I already did this last time, and still it has not arrived. Plus, how was a replacement delivered without a complete address? It appears that all communications with them are just form letters, and they select the one that most closely fits whatever they want to say. Whatever, I have not received the replacement map, it's been almost two months since my original order (which was a Christmas present), and I'm tired of dealing with them.
You'll note below that they answered this review saying customer service would get in touch. Sorry, Grafomap, too little, too late. I am instructing American Express to pursue getting their money back.

Update 1/4/2021: Contacting American Express has evidently helped. I received an email from Grafomap saying they are making another map and sending it to me. Of course, this was a Christmas present, so they missed the mark there.
I guess, if I receive it, it will have to be used for another occasion my son. Good thing it wasn't for a one time recipient!

I will continue to update.

Ordered map on 12/3. Never received. Then I realized the only way to communicate was through email. Received back a useless message saying per their tracking info, I received the order, and hoped I was enjoying it! Sure, I don't have it, but I sure am enjoying it. Sent another request saying I did not have the package, and requesting the tracking info in detail - no response. I then went to my American Express statement ( they charged the payment immediately after the order) to try to find out if there was contact info there, only to discover Grafomap is located in Lativa. No address, no phone number. I hope American Express will refund it, because it's obvious I'm never receiving the order. Goodbye cool Christmas present😠

I made a USD 200 plus order more than 5 business days ago ( #GM2016332). Still no notice of shipment and customer service is not responsive. The site has fantastic marketing but it feels like a scam. I'll give it another 48 hours and then cancel the payment via my credit card company. I do not recommend purchasing from this company to anyone.

Do not order from this site. Increasingly believe it is a scam. I have queried a missing order (placed in early Nov 2020 for 6 Christmas presents) and have been given an absolute dance around by the company. I've sent order numbers, the so-called updated UPS tracking numbers, and they are responding they have no record of my payment or order. Interestingly, the FB page is listed as Riga, Latvia. Shipping - when I COULD see anything - was in Germany, but customer services responses are from the US. Do not trust this site. And Grafomap customer service - if you are reading this, you have effectively defrauded me of over AUD$300 and I am still awaiting a refund.

1/20/2021 Update: I can report that after a dozen email exchanges over more than a month and submitting a fraud dispute, I have FINALLY received a full refund.
1/14/2021 Update: I have submitted a transaction dispute with my credit card company.
GRAFOMAP IS A RIP-OFF. Despite Grafomap’s website claim, “We have a no-questions-asked refunds policy. Just drop us a line and consider it done.”, I have NOT received my refund after having destroyed the maps and sending them photos of the destroyed items. I have been corresponding with them over more than dozen emails since 12/18/2020 to no avail.

DO NOT DO BUSINESS WITH GRAFOMAP.
I am out $336.
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While the online ordering experience is great and the delivery was really quick, the quality of the framing is terrible. One map is misaligned (not level) and the paper is puckered along the mat edge, and the frame is also misaligned where the corner comes together. The other map is just okay - the print quality is good but there’s a bit of dust between the plexiglass and the print. Frame is and looks plastic. And no hanging hardware is included. Terrible quality for $168 each.

Absolutely terrible service. Ordered in November for Christmas presents and did not receive any packages. Contacted customer support and got no response. DO NOT PURCHASE FROM THIS WEBSITE.

1/22/21 Just to keep the updates rolling...I emailed grafomap on January 14 asking that my order be cancelled and refunded immediately, to no response, yet somehow they had the time to try to argue the authenticity of my review. Grafomap, I’m still waiting for ANY kind of response....1/9/21 Second update...it's been well over a month since that 4-6 day delivery guarantee was paid for. I've given up on expecting this will ever be shipped or arrive and have disputed the charge with my cc company. This website/company should be shut down...they clearly have no intention of ever deliver products that are paid for. 12/27/20 Update...it's been 22 days since I paid for "expedited production and delivery", and there's been no response from the company to my inquiries and no indication that the order will ever ship...... (Original Post) Like most of the other reviewers...I paid for expedited production/delivery with time to spare for my friend's birthday. That birthday has now come and passed without even an indication that the map will be shipped. Just a tip for the company...don't offer expedited delivery if you (egregiously) cannot make it happen. Customer service has gone silent when I've tried to get in touch with them. Extremely disappointing.

Grafomap came up pretty high in the Google search results just before Christmas. Based on my observations (reviews were initially positive but quickly turned negative as Christmas approached), it seemed they ran a successful marketing campaign and got overwhelmed -- and therefore struggled to deliver. I ordered something in early November, experienced a shipping delay, then received the wrong order, but eventually they got it fixed. Just in time -- my gift arrived the morning of December 24th. I promised to update my previous review if they managed that. Alas, they managed!

The product was good. And if you're ordering after Christmas, you will likely experience fewer issues. It's fairly pricey for what it is, but it's a personalized gift that, in my case, was much appreciated. So it's probably worthwhile -- just make sure you order a month in advance or else have a backup plan in place.

Just like all these other recent reviewers, I have had a terrible experience and do not recommend ordering from this company. I placed my order 5 weeks ago, and NEVER got a shipping notification. The only reason I ordered from this company was because they said “3-5 day shipping on average.” I don’t even want the product anymore, as it was meant to be a gift for a birthday that has since passed. I emailed customer service and they completely ignored my refund request. I still have no idea if the product is ever coming or if I just got completely scammed out of my money.
Also- I would never have ordered had I realized this ships from GERMANY. Their emails sign off as being based in Miami, FL. Just another way in which they trick you. But I should’ve done my research.
Update- after sending my third or fourth email requesting a refund, they finally shipped my order 6 weeks after I placed it. They said they’d be happy to give me a refund if I “take a sharp object and cut a slit in the canvas” and then send them a photo of the destroyed item....