The Grape Kitchen Reviews 271

Customer Service was fantastic

Good communication and fast delivery

Quick and easy to order and pay for. Quick delivery as well.

Great evening wine tasting. James has great wine knowledge which came across when explaining how to analyse the wines. Highly Recommend!

I was looking for Nova Scotian wine, a niche product but Grape Kitchen stocked it. From ordering to delivery was less than 48 hours, the process could not have been easier or better, and I'm very happy with my Canadian wine!

Great service with next day delivery. Waiting to try the wines supplied.

Best quality wines with service to match

Manager called me 1 day that my parcel have delay just because DHL was late to pick it up.. and he chase it for me to receive my parcel I. Sort period time.. Thank youuuu

Arrived less than 24 hours after ordering, and I was kept informed of order status regularly. TGK don't do fine wine vintages but it's good value for money and I can't fault the service. Also, the couriers actually take time to read and abide by delivery instructions, which is more than I can say for some others (Yodel, I'm looking at you). Highly satisfactory all round.

James not only provides beautiful wines ,but also a lovely friendly reliable delivery service .having recently provided the wines for my daughters wedding we have nothing but the greatest respect for his knowledge of the wines he sells and his lovely friendly service .

Exceptional service from James. Kept in contact throughout including an eye on the courier. Genuinely never seen this much customer care in anything ordered before

Absolutely incredible levels of customer service. This degree of customer service simply does not exist anywhere anymore.
In the grand scheme of things, my request was probably “small” to The Grape Kitchen, however it was a pretty big deal to me; honestly their effortless approach was totally unexpected. It made the taste and enjoyment of our wine even more special. We will be checking the stock on their website before purchasing wine anywhere else!!! Looking forward to seeing January stock come in.

Brilliant, well priced products. Immaculate service even with computer and numerically illiterate customers. Well done.

Awesome little business, never lets you down.
Fantastic quality wines and never overpriced, James really looks after his customers big or small ( like us )
We’ve never had a bad bottle and other companies could learn a thing or two from James in the customer care department. Top bloke and we wish him continued success and growth.

Great service and quality wine. The grape kitchen came up on my Facebook adverts one day, and I'm more than happy to support local businesses. I ordered the essential box as I find it great quality and trust a great selection will be provided. It is and I always enjoy it. I really appreciate the delivery as I work and have MS so getting out and about can sometimes be a struggle. Much better taste than the supermarket wines I've had in the past. And service with a smile :).

What can I say. Excellent service. I’m not a wine buff but I have enjoyed every bottle from The Grapekitchen.
James is very pleasant when he delivers and has time for a quick conversation.

Thank you James,
Merry Christmas.

Great delivery and amazing products- a perfect Christmas gift!

Been looking for the wine I bought for sometime grape kitchen had five bottles delivered very quickly and expertly packed would definitely use again

Great Service and excellent value wines. Always good quality and the boxes were delivered quickly and when promised.