The best wine and customer service ever! Over time I have contacted their customer service twice. Both times this company has gone above and beyond answering my questions. They stopped shipping to Mi... Toon meer
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Lees wat reviewers zeggen
Gratsi......Great tasting wine at a great pricepoint. Who knew box wine could be so good? Also, exceptional customer service. Rapid response time and very helpful. Gratsi!
The rose, white, red, and sparkling I tried in a sampler. I’m pleased with all and making another larger order. I love the stories, music suggestions, and meal recipes to accompany the wines. What... Toon meer
Very vague answer, if I order on Thursday, you should be working with UPS to get a a delivery date ( at least the day of the week), since I need to be home to sign for this, I need at least the day it... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Contactgegevens
Verenigde Staten
- help@gratsi.com
- gratsi.com
4,3
Uitstekend
390 reviews
Heeft 32% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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The very FAST response
The very FAST responses to all my queries and the quick painless refund and reschedule! I LOVE my Gratsi wine and many companies could use your customer service model!!!
6 maart 2026
Review zonder uitnodiging
I have not received two orders in…
I have not received two orders in February that they charged me for
19 februari 2026
Review zonder uitnodiging
Antwoord van Gratsi Wine
We’re very sorry for the delay you experienced with your February orders. As you know from being a long time Gratsi customer, orders are charged at the time they’re placed, and shipments typically go out quickly, so we completely understand how frustrating this delay must have been. As a courtesy for the inconvenience, both of your February orders have a refund issued on them.
We truly appreciate the many orders you’ve placed with us over time and your continued support of Gratsi. This delay was certainly not the experience we aim to provide, and we’re sorry it impacted your recent shipments.
Great customer support and more…
Great customer support and more importantly, GREAT WINE !
6 maart 2026
Review zonder uitnodiging
Where is my order?
The money was removed out of my account February 12 and was told there's a delay. They gave me a 20 % discount but still no wine. Next week they're going to take money out of my account for March. My order is for 4 boxes of wine which is what I order every month
And I'm still waiting for my February order. I'm thinking about cancelling the rest of my orders and look elsewhere
26 februari 2026
Review zonder uitnodiging
Gratsi is helping as much as they can…
Gratsi is helping as much as they can to help with my order
5 maart 2026
Review zonder uitnodiging
i didn’t receive wine during 3 weeks…
i didn’t receive wine during 3 weeks and on the moment of cancellation wine still wasn’t shipped yet.
5 maart 2026
Review zonder uitnodiging
Antwoord van Gratsi Wine
We’re very sorry that your experience with Gratsi didn’t go as smoothly as we aim for. We completely understand how frustrating it can be to wait for an order, and we wish the process had been easier.
When you requested to cancel, we promptly refunded your order in full. We sincerely wish your experience had gone more smoothly.
My family and I love the Gratsi wine.
My family and I love the Gratsi wine.
5 maart 2026
Review zonder uitnodiging
I usually receive excellent customer…
I usually receive excellent customer service from this company. Not this time…extremely disappointed!
4 maart 2026
Review zonder uitnodiging
I needed to cancel my order at this…
I needed to cancel my order at this time. Elaine in customer service is amazing! She is kind in her correspondences and very helpful!
4 maart 2026
Review zonder uitnodiging
Wonderful customer service
I emailed about an issue with my last order and they answered promptly and very courteously.
4 maart 2026
Review zonder uitnodiging
Not worth the Hassle.
Apparently the product I purchased was out of stock. The major frustration was with customer care not being able to provide any kind of estimate for delivery. I canceled the order and probably won’t attempt to purchase in the future.
4 maart 2026
Review zonder uitnodiging
Antwoord van Gratsi Wine
We’re very sorry that your first experience with Gratsi didn’t go as smoothly as we would have liked. At the time your order was placed, we had a banner on our website letting customers know that shipments were experiencing temporary delays due to a production slowdown. We certainly understand how frustrating it can be not having a firm delivery estimate during a situation like that.
When you reached out to our team, we explained the delay and confirmed that you preferred to proceed with the order despite the temporary shipping slowdown. Your order was subsequently shipped and successfully delivered, and we hope you were able to enjoy the wine once it arrived. As a small gesture of apology for the inconvenience, we also issued a partial refund to your order.
We truly wish your first experience had reflected the smooth ordering and delivery process our customers normally enjoy, and we appreciate you giving Gratsi a try.
Eunice
Eunice, explained the delay and gave me my tracking information without being asked for it.
3 maart 2026
Review zonder uitnodiging
Unresolved shipping issues!
26 februari 2026
Review zonder uitnodiging
Antwoord van Gratsi Wine
We’re very sorry that your first experience with Gratsi didn’t reflect the smooth ordering and delivery process our customers normally enjoy. At the time your order was placed, our website included a banner letting customers know that shipments were experiencing temporary delays.
While half of your order was successfully delivered and confirmed with a signature, we understand that the overall experience wasn’t what you expected. To ensure you were fully taken care of, we issued a full refund for your order as a courtesy.
We sincerely apologize that your first encounter with Gratsi didn’t meet the high standard of service we aim to provide, and we truly appreciate you giving us a try.
The communication is great and the wine…
The communication is great and the wine is even better!
3 maart 2026
Review zonder uitnodiging
Great Customer Support (and a great product)
I contacted Customer Service to find out when I could expect my delivery.
The response was immediate, professional, friendly and all the information I needed.
The Customer Care at Gratsi is amazing!
3 maart 2026
Review zonder uitnodiging
Communication regarding delays should be sent t timely
Knowing there was a delay in sending the wine delivery should have been communicated timely
8 februari 2026
Review zonder uitnodiging
Antwoord van Gratsi Wine
Thank you for sharing your feedback. We completely understand how frustrating it can be when a shipment is delayed and updates aren’t communicated as quickly as they should be. We sincerely apologize that your order wasn’t accompanied by a timely notification, and we hear you and your experience matters to us. This was a rare production and shipping delay, and we’ve since put additional safeguards in place to ensure our customers are kept informed in real time. We truly appreciate your patience and continued support.
Gratsi is not only the BEST sugar free…
Gratsi is not only the BEST sugar free vino out there but the customer service is absolutely amazing! I’ve been a subscriber for a couple years now and I’ve rarely needed to contact them but when I do it’s a super quick and friendly response, which is so appreciated these days :)
3 maart 2026
Review zonder uitnodiging
First of all I love their Rose Wine…
First of all I love their Rose Wine ..it’s absolutely delightful..but most importantly …their customer service department is fantastic. I had a problem with the delivery and this past Saturday and Sunday, they acknowledged my emails…yes..working on the weekends..you guys and gals are the best..thank you for all your correspondence…I’m about to pour myself a glass 🍷🍷
Sherry M.
Boston
27 februari 2026
Review zonder uitnodiging
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