Gravity Co Reviews 75

I lived in Gravity (Finsbury park)from August 2024 to March 2025 and can tell you that it was potentially one of the worst living experiences I had. Not because of the people living there (which are great), but because of the agency themselves, who are just awful. Some examples: We were left without hot water and heating for at least 2 weekends in a space of 3 months (with -1 temperatures outside); someone was locked inside the building because they didn’t do anything about our complaints about the locks on the door not working properly; I didn’t have any water or use of my toilet and shower for a month after moving in (which I paid for). They also say they provide bedsheets and towels which they then don’t, and don’t offer you a refund of any kind.
Apparently recent tenants have been having a lot of isues with their contracts, include council tax "confusion" on who's supposed to pay it or not.
Anyway, my advice would be to not move here.

Perfect for professionals who want easy accessibility to transport links and shops. Very spacious studios, reasonably priced and comfortable. The management is good and cooperative and residents are friendly and decent.

I have been living here for 2 months and there are definitely pros and cons that I will list here:

Pros:
- The community events are really well organized. The staff in this department are really kind and make you feel welcome! (Shoutout to Wunmi, she is fab)
- The Gravity app makes communicating with tenants about issues really easy.
- It’s really close to the Hounslow Central tube station, so getting into London really isn’t difficult or massively time consuming.
- The co-working space is a really good place to hang out with friends and chill.
- On the whole, it is a safe place to live.

Cons:
- The lift to the basement (where the outdoor bins are) break far too often. It makes it so you need to take the stairs to throw your bins out. This is detrimental if you have mobility issues.
- There has been issues with packages going missing/stolen from the mail room. When reported to Gravity, they refused to check the CCTV until a police report was filed. We pay a premium to live in a gated community, so it was disappointing to see the company offload their responsibility elsewhere. You should therefore note that if you order online a lot, your packages are not secure at this address.
- The Operations department are really poor and terrible at answering their emails.

Overall, it is a decent place to live with a co-working space and really nice tenants and events. However, the Operations department really does let the company down and the fact I can’t order a package here without worry it will go missing is a massive let down.

The fifth consecutive year, I’ve had the pleasure of working with Gravity Estate, and I can confidently say they are truly exceptional in every aspect of property management.

Their professionalism, transparency, and remarkable attention to detail set them apart. The team consistently selects the most suitable and respectful tenants, ensuring a smooth and worry-free experience from start to finish.

Their service quality is outstanding and their prices are simply unmatched.

Thank you to the entire Gravity Estate team for your continuous excellence, integrity, and dedication. It’s a pleasure working with such a reliable and truly professional company.

I love the events and discounts through the Gravity App. The flexible contracts gave me peace of mind, and I’ve met so many great people while living here. It really feels like home.

Gravity made moving to the city so easy. The flat was fully furnished, all bills included, and the location was perfect. It’s stress-free living at its best.

I believe a company is only as good as its people and gravity has demonstrated that perfectly. While living at Gravity West Court I had the pleasure of meeting and knowing Alice, Wunmi, Ganavi, Cedric and Steph and these people helped solve problems, provided support, created enjoyable moments and overall shaped my entire experience at Gravity.

This is not to say Gravity is perfect but in my experience the people would do anything necessary and even go above and beyond to ensure that their residents get the best possible living experience.

Here is why I think you should book with gravity based on certain metrics I use to rate housing:

1. Customer Support: This is the most important thing to me and I believe that Gravity excelled in that regard. Whenever I had any issues there was always someone to speak to concerning an issue. Even during periods where issues were being resolved I was updated about the ongoing actions taken to solve the issue.
2. Access to transportation and other amenities: The West Court building is just on the high street so I never had to go too far to get anything. Everything you need is within walking distance which I prefer. Something to be aware of is that surrounding area is not exactly the best.
3. Other perks: I got a lot more perks than I expected from Gravity and these were the highlight of my stay. The community based activities such as dinners, art workshops, dance classes, opera and concerts were not something I expected to enjoy so much. I’ve lived in London for years and have not experienced community based living. You also get discounts on a bunch of stuff. You can participate as much as you’d like and choose to form friendships with neighbours which I did.

That being said, I would have stayed in Gravity if I wasn’t moving to another country for work. I even extended my stay two times. If you’re new to London, this would make adjusting to living in London much better. If you’re not new to London, this might be a better speed to living in London than traditional housing. I 10/10 recommend Gravity to every and anyone.

Tiny rooms and much higher price than average. Disrespectful operations and sales staff

I had a very disappointing experience with GRAVITY CO LONDON. After my booking was cancelled due to a failed Canopy reference check, I was told on a Friday that my deposit would be refunded promptly and recieve confirmation. Despite this assurance, I received no confirmation, no update, and no refund for days.

They also charged me more than the 10% deposit on their website, double and this was on their terms of conditions of 10%. When I called them they said verbally its 20% and not a mistake. Like they should have updated their terms and conditions then.

I had to follow up multiple times and even involve my bank to escalate the issue. Only after repeated emails and pressure did I finally receive my refund — far later than what any reasonable customer should expect.

When I called them for the last time, I was told that this was a 'special case' and was told off for wanting a refund. They then updated their terms of conditions, and even admitted to their fault but claimed they were still liable for the other half when the terms of conditions i signed was now dissolved and they were using one i hadnt even signed.

I would not recommend booking with this company based on how poorly they treated this process and the stress they caused me.

Living with Gravity has been such a breeze! The flat was fully furnished and the location made my commute super easy. Everything from utilities to Wi-Fi was included—no stress at all.

Stayed for a work project recently. It was very nice, good accommodation and clean shared areas. Would stay again.

Comfy and chill, makes sense for my current needs

Thank you Gravity! Very happy to call home and sad to be leaving. We’ll miss hanging out with everyone and making kimchi! WE’ve no plans to be strangers 😀 See you guys on the flip side

I have been living with Gravity for 6 months, and I enjoyed my time lives here. My favourite part is I got enough storage space and my own kitchen. gravity staff is very lovely, the location is very easy for my commute as well! Recommended my friend to move in soon.

I had a wonderful experience with gravity co. Highly recommended

The only genuine highlight of Gravity West Court was the social events. Wunmi and Alice, the community organizers, are fantastic and put in real effort to create enjoyable experiences for residents. They deserve all the praise.

Unfortunately, that’s where the positives end.

Major issues:

Unsafe location: The building is in Hounslow, which felt genuinely unsafe. I was verbally harassed by drunk men in broad daylight, and crime rates in the area are noticeably high. As a woman, I never felt safe here, despite having lived in other rougher parts of London before.

Manipulative sales process: When signing the contract, the price kept increasing at each step. What started at £1,250 ended up at £1,850 plus council tax for a subpar flat. The rushed deadlines made it feel intentional.

Poor flat quality: The apartment was dirty when we moved in. People could look directly into our flat from the street. The mattress was terrible and gave us back pain. When we raised these issues early on, we were dismissed and not taken seriously.

Delayed fixes: Some problems were eventually addressed, but only after months of back-and-forth emails – by then, we were near the end of our lease and just wanted to leave.

Difficult deposit return: Getting our deposit back was another drawn-out, stressful process.

Advice:
I wouldn’t recommend living here, especially if you’re a single woman. Don’t be misled by the nice photos on the website – the building is actually an old office block that’s been cheaply converted. Also, if you’re hoping for a vibrant co-living community, this isn’t quite it, although the events team is clearly working hard to build one.

Save yourself the hassle and look elsewhere.

Unsafe, overpriced, and misleading. Avoid Gravity. They offer rewards for good reviews, so don’t trust the ratings.

We moved in expecting a vibrant co-living and co-working space. Instead, we found an overpriced, noisy, poorly converted office building in one of London’s most unsafe areas, with constant police presence and street violence.

The room was not move-in ready. We had to buy our own bedding, plates, and cleaning items, even for a short let. We were promised weekly cleaning, which did not exist. Other tenants confirmed they were told the same lie.

The price increased from the advertised £1,200 to £1,850 plus council tax. After being ignored for weeks, we were rushed to sign days before moving in. It felt like a pressure tactic.

Getting our deposit back was a struggle. Gravity failed to follow standard procedures and tried to charge us for pre-existing issues, which we later learned is common here.

You could fold the mattress in half with one hand. We reported health issues from lack of sleep, and their solution was a better room only if we signed a 10-month extension. Walls were paper-thin, plumbing was noisy, and dimming bulbs were left unreplaced. After signing, support became cold and dismissive. Ganavi in particular avoided resolving even basic issues.

Photos online are heavily edited. The communal areas are dark, cramped, and not as shown. The windows gave zero privacy, with people passing by having a direct view of our bed.

Hounslow is not safe. We heard threats of stabbing outside, witnessed police searching the Gravity building, and saw a bus driver call for help. Within 200 meters, we counted eight betting shops and frequent street harassment against women. Stabbing even happened in front of the building.

The area is full of cheaply converted office buildings, including this one. It’s a failed business district repackaged as low-quality housing. The building has 90+ flats, the communal area is tiny in comparison. People are not coming here for co-living or working.

I could list more issues. This is not co-living and not for remote workers or newcomers to London.

The only bright spot was Wumni, Alice, and Cedric. They genuinely cared about residents and even helped with issues outside their responsibilities. Their kindness was the only thing that made this experience bearable.

To new people in London:
We previously rented a modern, quiet, fully equipped flat in Zone 2 near Canary Wharf for £1,600. Gravity charged far more for far less. You can find better.

Advice to Gravity:
Live in your own properties before promoting them. Try staying in the exact room you gave us. Sleep on that mattress. Work from your own lounge. Deal with no privacy and poor support. You’ll see how far reality is from your photoshopped marketing.

My stay in Gravity is really great. Best location with great transport links with bus stops and tube station around the corner. I also loved how the management keep their tenants engaged and build a wonderful community by hosting activities. Also, the flat is really nice which I really liked. Definitely, I will recommend this place to my friends.

The staff at Gravity have consistently demonstrated an exceptional level of professionalism and support. They are always prompt, courteous, and genuinely helpful in their responses, no matter the nature of the inquiry. What truly sets them apart, however, is their willingness to go above and beyond in accommodating individual circumstances.

Whether it's a request for flexibility with contracts, payment arrangements, or other reasonable adjustments, the team handles every situation with empathy and a can-do attitude. Their approach is not only solution-oriented but also grounded in a deep respect for their clients' needs.

I have experienced firsthand their commitment to outstanding service, and it has made a significant difference in my overall satisfaction. I am extremely pleased to be a part of the Gravity community.

Perfect, clean and modern rooms. Excellent value for money