I was looking for a particular imported wine and found it on Grays. It was a very competitive price and even with shipping was cheaper than I could find anywhere else. Located the stock on the Gray'... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
As I had never used your site before I thought I would purchase a low-risk item and see how the experience was. Upon winning the item and paying the invoice, I contacted the preferred freight agent to... Toon meer
Bedrijf heeft geantwoord
What a palaver. All I wanted to do was buy some wine. An hour later after trying to follow the most ambiguous and circular instructions I finally got an account (which I don't want) and your ordering... Toon meer
Bedrijf heeft geantwoord
I live in Darwin and purchased wine at your auction, I was then told that because the NT has some restrictions that Grays couldn't send the wine, BUT for an extra cost you could. (PLEASE EXPLAIN THAT... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Unlocking Value for Buyers & Sellers. Grays is the largest industrial, auto and commercial eCommerce business in Australasia, offering a huge range of industrial, auto, consumer and commercial goods, direct from manufacturers and distributors. We offer our buyers great value and convenience and our vendors an efficient sales channel to unlock value from their assets. Our online selling platform and commitment to first-class customer service mean you can trust us to make buying and selling easy, efficient, fair and transparent.
Contactgegevens
Nationwide, Australië
- feedback@grays.com.au
- grays.com
3,6
Gemiddeld
1K reviews
Heeft 78% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Too hard to pay. Needs fixing.
The Auction process is down pat. Fine. Their Payment process is badly flawed. Needs an overhaul. Kind of leaves a bad last impression.
10 september 2025
Review zonder uitnodiging
Antwoord van Grays
Hi James, we are always looking at ways to improve our customer's experience. I appreciate you taking the time to share your feedback😊
Great experience
Frances was amazing to deal with and couldn’t recommend any higher.
8 september 2025
Review zonder uitnodiging
Antwoord van Grays
Great to hear Reg, I'll share with her management so that they can give Frances recognition for her great service🤩👍
A great price for the car
A great price for the car. Super efficient customer service
29 augustus 2025
Review zonder uitnodiging
Antwoord van Grays
Awesome news Sarah!! Thank you for sharing🤩
I have bought a lot of 32 items
I have bought a lot of 32 items, not even single of them is working. 3 vacuum cleaners and they don’t have batteries and chargers and are full of rubbish. Same with 3 leaf blowers. 2 monitors with broken screens.
Literally not a single item is working. Grays auction is a scam, they sell rubbish instead of throwing in them bin.
2 september 2025
Review zonder uitnodiging
Grays on a hole at times I think might…
Grays on a hole at times I think might be a little questionable with on how it all works. The communication via email is so robotic and when you finally get to speak to somebody, it's fantastic. So much better.
4 september 2025
Review zonder uitnodiging
Antwoord van Grays
Hi Fulvio, glad to hear our customer service team were able to assist you. You can always reach us on 1300 064 978😊
WOW TOO MANY ISSUES WITH THE CAR FOR…
WOW TOO MANY ISSUES WITH THE CAR FOR ROADWORTHY I DID NOT EXPECT???????? IT WAS NOT WORTH BUYING FROM YOU??????? I WILL NEVER BUY FROM YOU AGAIN?!!! I WOULD NEVER BUY FROM YOU AGAIN?!!!
17 juli 2025
Review zonder uitnodiging
Great customer service when collecting…
Great customer service when collecting the car. Prompt arrival of car to door and didnt have to wait long.
Suggest guy bringing car to door would allow the customer to see the car before expecting a delivery signature from customer but was OK.
29 augustus 2025
Review zonder uitnodiging
Antwoord van Grays
Thank you for your feedback and review Chris, much appreciated😊
I've been a Grays customer since the…
I've been a Grays customer since the 1970's and have always been impressed with both the quality of service from the staff. This purchase was just as easy & pleasant
2 september 2025
Review zonder uitnodiging
Antwoord van Grays
Hi Dave, so great to hear you have been enjoying Grays for so long - Amazing🤩👍
Very good and cooperative staff
Very good and cooperative staff
And specially thanks for frances delaney.
3 september 2025
Review zonder uitnodiging
Antwoord van Grays
So great to hear! Thank you for sharing😍
Easy bidding.Fast delivery
4 september 2025
Review zonder uitnodiging
Antwoord van Grays
Thank you Allan, glad you enjoy the experience😊
Put my car on auction first time…
Put my car on auction first time Kimberley make so easy for me and she make happen i am very grateful for that she is so professional and friendly at the same times thank you again
2 september 2025
Review zonder uitnodiging
Antwoord van Grays
Great Review for Kimberley! I'll be sure to share with management so that the great service can be recognised.🤩
Helpful
Helpful, friendly staff (3 I dealt with)
I found a little confusing as to what gate to enter, subsequently went to wrong gate, but quickly resolved.
Booking in and pickup clearly instructed and completed without hassles
1 september 2025
Review zonder uitnodiging
Antwoord van Grays
Great to hear Rod🤩
wade and caitlyn help with everything…
wade and caitlyn help with everything and everything
2 september 2025
Review zonder uitnodiging
Antwoord van Grays
Hey Franky, thank you so much for taking the time to share your great experience with Wade and Caitlyn, I'll be sure to share with their manager so that they can be recognised for great service🤩
The process was easy and I loved the…
The process was easy and I loved the bracelet I bought
22 augustus 2025
Review zonder uitnodiging
Antwoord van Grays
Hi Sophia, really happy to hear you enjoyed the process and your purchase. Thank you for sharing🤩
Francis!!!!!!
she is very well organized and quick, the process with Francis is top notch and seamless.
2 september 2025
Review zonder uitnodiging
Antwoord van Grays
Awesome! Thank you for sharing Omar, I'll be sure to share with Francis's manager so she will be recognised for her great service🤩
My first initial purchase of the…a little disappointing to excellent. With time
My first initial purchase of the vehicle was a little disappointing but being able to resell via greys at first also a little disappointing but with excellent help from kimmy Goiris who made my experience reselling via greys. To the point over many resales due to a reserve I made but kimmy goiris advice and support made the whole experience delightful other staff could really take notice of how kimmy goiris public relations and customer support should be applied in any business.
Ty again kimmy
1 juli 2025
Review zonder uitnodiging
Antwoord van Grays
Hi Julian, terrific review for Kimmy! I'll be sharing with management so that this great service is acknowledged😍
Got a great car attached a great price
Got a great car attached a great price.
Pick up was easy
Just wish they were open for inspection on the weekends
22 augustus 2025
Review zonder uitnodiging
Antwoord van Grays
Hey Brian, great to hear you are happy with your purchase 🚗👍
Good deals
Good deals. And if the products turn out to be defective, with valid reasons, you get your money back. Read description and condition report of the product before you bid or buy.
23 augustus 2025
Review zonder uitnodiging
Antwoord van Grays
Hi Pritam, thanks for the great review and feedback🤩
No communication about postage between…
No communication about postage between both parties.
12 augustus 2025
Review zonder uitnodiging
Antwoord van Grays
Hi Jethro, sorry to hear you haven't received any tracking detail. Happy to check this out for you however will need the invoice number. You can reach me directly at feedback@grays.com.au kind regards, Grays
Great service
Frances Delaney was extremely helpful & friendly. Never gone through this process before & she made it very easy. Returning communication super quick also. Thanks Frances.😀
26 augustus 2025
Review zonder uitnodiging
Antwoord van Grays
Hi Steve, great feedback for Frances, I'll be sure to share management so that this is recognised🤩👍
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