We spoke with a representative on the phone prior to using your web site to book our trip. He was quite helpful in answering our questions. Once we confirmed our availability, it was easy to book ou... Toon meer
Locatie
Wijzig locatie309 W Washington Street, Suite 1100, 60606 Chicago, Illinois, US
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Lees wat reviewers zeggen
Discussed the trip, was asked about any medical issues including allergies which I have. Discounts was explained and given. I could understand the person I was talking to both in how he explained t... Toon meer
This is our first booking with Great Rail Journeys. Luke was very helpful on the phone over several calls. He assisted with our reservation, courtesy hold and the AARP discount. We then sent an emai... Toon meer
Extremely efficient and very informative - and so kind! Ashanti is wonderful! Easy booking process and upgrade availability. There are travel options for everyone. We found a trip that was just wha... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.
The leader in escorted holidays by rail
Geschreven door het bedrijf
- Unique Experiences
- We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
- Explore with Sociable Groups
- Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.
Book with confidence
For complete peace of mind
We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.
Contactgegevens
309 W Washington Street, Suite 1100, 60606, Chicago, Illinois, Verenigde Staten
- 1-877-929-7245
4,7
Uitstekend
7K reviews
Vraagt klanten om een review
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Could not get a response
I registered for a trip on August 31, 2026. I had several questions that I couldn't find the answers to on the website. I attempted to call, but my call was not answered by a person. I submitted a contact report with my question, but did not receive a response.
1 september 2026
Lag time in gettiing back to me about trip
The customer service representative was pleasant and answered my questions. He told me that arrangements would need to be made and not to book travel until I had heard back from them. It has been three business days, and I have not heard whether my trip has been arranged or if adjustments are required. My credit card has been charged for a non-refundable deposit.
30 augustus 2026
Renaja's patience and expertise made me…
Renaja's patience and expertise made me come back to her specifically to book after dealing with an Amtrak booker with less of a bedside manner.
2 september 2026
Booking our dream vacations was a dream to do.
The Website was very user friendly and easy to navigate
31 augustus 2026
Grand canyon vacaton
Booking was very easy and the agent was very helpful and answered all my questions
29 augustus 2026
The customer service representative was…
The customer service representative was attentive and knowledgeable. They made the booking experience easy. They also made sure that I received any discounts that I was entitled to.
2 september 2026
Customer great support.
Customer service answered many of our questions, made great suggestions and provided endless support while we made our decision.
2 september 2026
Excellent phone conversation
Excellent phone conversation. Easily understood and explained.
2 september 2026
The phone reservations went very smoothly
I called the 800 number to reserve and also to follow up - 2 different people - both very helpful.
30 augustus 2026
Easy to book
1 september 2026
Customer service reps Cameron & Lamine and…
Customer service reps Cameron and Lamine (?) were both very friendly and helpful. Lamine answered some initial questions from my wife. Cameron handled the reservation and questions that I had. It was a pleasure dealing with Cameron. He emailed me everything that he said he would right after our call.
1 september 2026
Easy reservation f0r next May
Easy reservation f0r next May. used on line only, have not engaged staff.
1 september 2026
The representative was very informative and made registration process easy
The representative had answers to all the questions. Setting up the reservation and deposit was quick and easy. I look forward to an exciting adventure
31 augustus 2026
Our Great Rail travel consultant was very considerate when answering our questions.rate and had
Our Great Rail travel consultant was very helpful with our travel plans and helping us with planning lodging prior to the trip.
30 augustus 2026
Telephone service remedied online challenges
The website was not providing confirmation of our online booking, so we retried to submit it when an error popped up and said to call the toll free number. When we did, after a short waiting period, we were confirmed that the reservation went through, and were guaranteed on the trip. He also mentioned that email confirmations are batched processed every 15 minutes, so it did arrive soon after. Looking forward to the adventure.
26 augustus 2026
Easy and straightforward and when…
Easy and straightforward and when questions arrive the support was responsive
29 augustus 2026
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