GreenOliveFirewoodCo Reviews 37

Terrible customer service. I've used Green Olive for years and they used to be a reliable company. Sadly, not any more. I've paid for goods and not received my order - for the second time in 2 months. No follow up from them until chased - even then it's a mess of promised calls which don't happen and blaming their supplier. Too much effort required for what should be a straight forward transaction.

was hired in May and let go by mid-June due to budget cuts. I was told I would be paid for my notice period, but I still haven’t received any payment. The company was poorly organised, lacked proper PPE, and provided a generally unsafe working environment.

Additionally, they clearly need to improve their background checks and drug testing policies—two employees openly admitted to me and others that they regularly came to work under the influence of multiple substances.

Frankly, the entire operation is a joke.

Update:
GOF reached out to me after this receiving my review and took steps to rectify the issues I experienced with their product. Since then I'm happy to confirm that I have continued to use their product and it has returned to a fantastic product with improved quality control. I'd still say the lumps are smaller than they used to be, but it's not the bags of dust I had during 2024 - Early 25. Rating reviewed to 4 stars from 2.

I have been a customer of GOF for the last four years and their product (Premium Lumpwood Charcoal) has alway been fantastic, large pieces with a long hot burn. However since they moved from a few miles away to their new site I have had a really disappointing experience which has left me looking for an alternative producer.

Most recently, I ordered four bags which arrived promptly as always and all appear well through the first half the bag. Thats when the charcoal dust and small flakes became apparent. Sadly this made up a good portion of the bottom of the bag leading me to throw away perhaps 1-2kg of unusable material. Then the same with the second bag. Frustrated at this point I reached out to Green Olive and they were super in their response and sent me a replacement bag, no questions asked. In fact the first I was aware of it was when I received the shipping info, so I cannot and wont fault their customer service. However this cotinued through the remainder of the four original bags and the free replacement.

I know this is a natural product and there will be sone dust and small particals, however I would expect the product to be sieved and the fine material removed for their compost or briquette products.

I'm a truely disappointed customer and once real advocate for their products. Whenever I now see them being champoined on social media, It makes me want to reach out to the chef or cook to ask them if thier experience was similar to mine. I'm also sad to say that shrinkflation is also taking hold rapidly, these bags were once 12kg's and cheaper and I've noticed their other bags are getting smaller too.

Such a shame and I'm gutted to feel compelled to write this review. I hope I'm just the unlucky one.

We buy the premium olive firewood now and again to go in our canal boat log burner. It’s expensive but it burns hot, smells great and lasts a long time and it has the added bonus of watching the cat go mental

Good quality charcoal which lights easily and burns pretty cleanly (for charcoal). Delivers high temperatures.

We buy the lump wood charcoal and cook both short cook but mainly long cook. This charcoal has mainly nice big lumps perfect for us; if we need smaller lumps we break the big lumps- just perfect.

First class product and always service on time. So happy to buy a good quality product for my BBQ as previously I was buying charcoal and wood for BBQ from different companies but was not the same quality. I’m so happy with GreenOliveFirewood products they are good quality and for good price.

Have used Green Olive charcoal for several years now (premium large). Really good clean long burn. Also use Thier firelighters (one is enough). The best I have tried.

Always a good service , logs are perfect and delivery via DPD works out very well . The olive logs burn long and hot

Order a pallet of premium lump wood just before Christmas 2023 as we were going to do the turkey on the BBQ. Wasn’t sure it was going to get here in time as only a realised a few days before but it did so everyone was happy!

Have dealt with the Green olive firewood co for many years, have only received first Class service. Only purchased olive wood never had a complaint with them. Can only assume that there standard of service will cover the whole range of products. So I can recommend them to anyone requiring there products.
S

Great communication, reliable fast delivery, my go to place to buy kiln dried logs for my wood burner at a competitive price

Never fail to supply really great charcoal and firewood!
They’re smoking chips and chunks always add that extra layer of flavour.

Fab product and fab service.
Highly recommended! 👍

Fantastic service and I absolutely love their professional lumpwood. Best charcoal around

Great products, great value, great service.

Green Olive Firewood are my go to supplier for my kiln dried logs for our pizza oven and charcoal for our barbecue. Whether you are using their entry level charcoal or their premium professional lumpwood charcoal you can guarantee an easy to light product and a fantastic clean burn. Highly recommended

I've been using Green Olive products for years and have always had a great service from them. Their Pro Lumpwood charcoal is absolutely awesome!

It used to be my default source of charcoal (and I use quite a lot) but not any more. The quality has dropped as last bags of "gourmet" charcoal were just dust. There is also no clear information about wood origin and where the charcoal is made, just some general note about 'sustainability'.

Bought from a garden centre and basically a bag of dust nothing bigger than an inch and a half. Took agrs to hest in a chimney starter and no heat in the weber very disappointing. Dont bother.