Green Shield Canada Reviews 141

Poor customer service. I was on hold for at least 30 minutes. It was very hard to get an agent on the phone. And i cant get proper answers to my questions. It takes forever to get reimbursed on claims. And it takes forever for them to resolve my inquiries. Very poor customer service. I had to hung up because I was on hold for a very long time.

Do not rely on Green Shield to provide drug coverage. Ideal customers are healthy customers who pay fees to have a nominal plan. When requesting to add a diabetic dependant, this was the response:              Declined, due to the nature and extent of his medical conditions, and the medications required to manage those conditions.     
Employers avoid this company!

Very poor customer service, almost like upsetting clients with long wait times, hanging up repeatedly on clients after being on hold for up to an hour - wasting peoples valuabel time, etc... Very challenging to get reimbursed on a claim. University of Alberta uses GreenSheild for student services and trying to get reimbursed on a claim will lead a student to mental health issues. Its a serious issues and this company needs to be reprimanded and financially penalized.

Waited on hold for 1.5 hours to just get transferred to another department. All i needed was access to my login.

Absolutely abysmal customer service
There was an issue with a claim payment and the online customer service was the worst I have ever experienced. Multiple instances of them repeating the exact same information even after I explained that I had already done those steps or why they were not relevant to my issue. Zero effort to solve my problem or even to figure out what the actual problem was. By far the most frustrating and least productive interaction with a company's help centre I have EVER had.

Everything went wrong. The entire team is totally incompetent. I asked to escalate the situation, they did not, and would not and it was a sizeable investment, to be playing with incompetent minds. They had moved my investment to some very shady organization, without notifying me. When I looked up this company, the scandals and law suit were incredible. I was told my investment was no longer there etc. This can't happen with my investment firm Frontier Invest Corp. NEVER NEVER Deal with Green Shield.

They all work from home, so you are not allowed to speak to the same person... It took me 22 months to resolve what is usually about, an hour or two transfer/transaction.

They are all incompetent, and spend hours and hours of your time, jerking you back and forth, and sitting on hold, and verifying yourself 100 times, as you are always dealing with different people. Frontier Invest Corp is the best in insurance investment, passive income earnings, retirement savings plans and the best online customer services with good trained staff, if you are looking to build your portfolio Frontier Invest Corp is the place to be.

I hated to have give them one star. Can we not have an F rating or a pile of garbage rating.
Warn the world about this people!

A low end group insurance company that turns what should be straightforward claims into an ordeal. They seem to have a strategy of trying to frustrate customers into not making a claim. If you have a choice then choose to deal with a better company like Manulife. Unfortunately my group plan is with Greenshield because the City of Toronto chose them because they charge less for coverage - but also provide a lower standard of service.

The worst insurance company. It has taken me 2 months to get money back from a claim- they denied it with zero reasoning so I had to call and was on hold for 2 hours .. he told me what I needed to upload so I did - denied again- this went on for 3 times before I finally just had to pay the doctor for another drug req form (had it with my old insurance company) then they finally approved it but never reimbursed me - so I had to call and wait on hold for another 30 minutes because their call back option doesn’t work. In total I had to speak to 4 different agents and spend close to 6 hours on hold - then they told me it would take 2 weeks to even reimburse me . If my company had any other options I would not be staying with them.

No matter what time of day you call - it’s anlmost impossible to speak to a live agent . The “on hold call queue “ doesn’t give you an idea of how long you will be on- hold. No choice of music - even worse. Terrible service .

It's getting worse. Makes it difficult to het coverage over something that impacts your health. Removes coverage with no warning causing health issues. Big waste of money.

Can not get hold of gsc , I have not been able to file a claim for over 2 years, since i have changed my email address finally i was able to contacted them by phone which it took close to 1.5 hours waiting for someone to answer the phone and they assured me they were going to change my email address but it has already been over 2 months and nothing has changed, but one thing for sure they never forget to take my money every month , they should ashamed of themselves
Antonio Guzzo

Unfortunately, this insensitivecompany is administering my healthcare spending account. I am retired, senior and suffering PTSD from work related issues. On April 1 I submitted a claim. On April 2. I received the nastiest email stating “ YOUR ACCESS TO SUBMIT CLAIMS ONLINE HAS BEEN REMOVED”
It went on to say among other things that “A further audit review of all claims you have submitted online is being completed”
I found this extremely distressing, it was nasty and threatening. It’s not something a healthcare company should tell clients.

When I called, I found out that the truth was they simply wanted the prescription and the receipt for the April 1 claim. But that was not what was stated in the nasty email.
This is not the first time I’ve had untoward and disgusting interactions with this company.

I would suggest that any employer, looking for a healthcare insurance company should run from these terribly inhumane and insensitive people.

the customer service is horrible, I just called them to get information regarding my plan which the company forces us to have this insurance and they talked to me like I insulted them without no respect or whatso ever also their policies and coverage are so bad too.

Can't get a hold of anyone by phone or email. They get paid and you end up having a big bill at your healthcare provider. Insurance in general is a scam the way they do it here in North America.

As a condition of hire my 3 month term was waived. VICTOR did everything they could to drag out the process. And once the cards were in my mail box. I still couldn't use it because all though they were informed I was a diabetic they in my opinion purposely did not tell me that I needed to show them prescriptions proving I am. You can't get anyone to answer the phone. And my companies rep(Anne) is rude and does not display professionalism during correspondence. Ive asked how to submit the prescriptions online and her response made it sound as though I am stupid. Upon attempting to upload the documents there is no specific place to do so. They Also raised my companies premiums by 750 a month with out any email or communication as to why. I definitely do not recommend Victor for personal or group coverage. These people are the personification of indifference and spite. They show that health insurance only exists filor those who dont need it. Which contradicts why they exist in the first place.

The customer service is very bad. I am member for group benifit. Whenever I call the hold time is 40 min+.
I do not understand what is the purpose of phone line then. I finally had to disconnect the line not get myself frustrated. this is my second review for this comapny. so far no improvement. nothing. I have started to hate this company now.

Wait times in the phone are very very long 55min and I gave up.

Emailing them for questions is less than helpful. I personally dont trust their answers as they just deny everything without an explanation. Their coverage booklet severaly lack details.

Gald l check the reviews awful
Customer service and deny
80 to 90% of claims

The most worst provider. Please go somewhere else.

This company is aweful.. Go elsewhere - I pay a premium for my spouse and I going to our h.r dept for them to revisit this carrier. Pathetic