Grillio Reviews 

I ordered a $3,500 grill on 6/2/26, with an estimated delivery date of 6/24/26. My credit card was charged that day. I never heard back, and I called 6/30/26 to check. I was informed that the grill had been discontinued and that a refund would be issued in a few days. I should have been informed as soon as they knew that the grill would not be shipped and a refund should have been processed. To make it worse, the credit card payment was due and was paid. So now I will have a $3,500 debit balance on the credit card.

I am in the process of installing an outdoor kitchen and Drew could not have made this process more seamless. I had some issues with my bank which Drew gave me perfect guidance and through it all. I will be coming back to Grillio for any kitchen/grill needs because of the amazing customer service that Drew provided.

Cherise resolved a shipping issue and could not have been better to deal with. She understood the concern and efficiently worked to resolve the issue. In addition she was very pleasant to work with. Excellent customer service.

I ordered a grill accessory for 149.00. The order was confirmed and my card was charged. I waited a week for a tracking number and finally just called after no reply from my email. I was told it was shipped from the distributor, but they were waiting on a tracking number. The representative said they requested the tracking and would send it to me shortly. 4 days later I receive an email my order was cancelled. NO EXPLANATION GIVEN. I emailed requested what was happening….no response. I called and they blamed the distributor and asked if I wanted an expedited refund. I of course said yes. I was informed I should see my refund in 5 business days. I said no way. First off, you should not charge my card until the item was shipped. Second, you don’t get to hold my money and waste almost 2 weeks of my time and not issue a refund the day the item was cancelled.
Very unprofessional. I almost feel like this was a scam.

She addressed and resolved all of my concerns. She was courteous and professional and made me feel like I mattered.

I ordered a grill cover and later the same day, received a phone call that it was an older model and I had to pay an additional $100 for the newer version. They said the old model wasn't an option anymore but they still had it on their website and showed available for order. They also wouldn't honor the price we paid for the only newer option they had. Complete bait and switch. He said I could either pay the extra $100 or cancel my order. Ended up canceling as this is terrible business practice.

Cherise was fantastic, professional, responsive and understanding. I had a unique challenge, and she was incredibly helpful. Based on my incredible experience with Cherise, I will only shop for grill items with Grillio in the future.

I called because I was missing a part on the shipment I received. Customer service called me back right away and explained that item was now in stock and was going to be shipped right away. It was nice that they contacted me and gave me the information I needed. That's what I call good customer service!

Customer service was great. I ordered a grill and it got delivered without the briquettes I had originally added on to my order. I called customer service and they asked me to send pictures and so I did. They looked it up and contacted the supplier. The supplier stated they were on back order and told me they were a month out. Eventually, the briquettes came in and we installed it. Grill works perfect. We are very happy with the grill and customer service was excellent. Will definitely order again from Grillio.

Cheryle was very helpful and stayed on the phone with me while researching the issue I was have with my shipments tracking number.

This has been resolved.
If you buy from Grillio, you better hope you do not have an issue as it will not be taken care of. Have been dealing with them since September 2025 and still not settled. Purchased the Cal Flame pizza oven June 2, used it once. Manufacturer issue. Manufacturer issued credit to Grillio to give us our money back. We still have not been issued a refund as of April 15, 2026. Only correspondence we get is when we call and talk to Cherise. She does not follow up. Have asked several times to speak to the manager with no response. THIS IS NOT HOW YOU RUN A BUSINESS! WE HAVE BEEN MORE THAN PATIENT! Doug Nitz

Cherise was very helpful and went above and beyond to make sure everything was handled and that I was satisfied with the product. I have nothing but kind words for grillio

Cherise was very helpful and very detailed orientated. She went over and beyond in trying to resolve my issue. In addition, she was excellent in following up on making sure my issue was resolved. Thanks Again!!

Cherise was really great, she stepped in and helped guide me through the process with patience, compassion, and professionalism.

Quick response and very professional

This hole experience was wonderful, excellent customer service, I had a small part missing and it was handled and delivered right away, I’m excited to share my outdoor kitchen with family and friends. Thank you

There was uncertainty about receiving my package within a strict timeline, and Cherise ensured I received my delivery on time. Not only on time, but early!

Cherise did an exceptional job with my order. She tracked down and solved issues I was having with my shipment and provided personalized care with new orders and missing parts. Hang onto this one.

Very responsive to resolve my issues. Excellent experience with Grillio. From placing the order to customer service, this makes a huge difference for future orders.

Five-star customer service from start to finish. cherise was responsive, knowledgeable, and genuinely cared about making sure everything was handled correctly. Communication was clear, follow-up was excellent, and the overall experience exceeded expectations. It’s refreshing to work with people who truly stand behind their service. Highly recommended.Thanks for doing what you do!