Ordered a coir mat to our specific size and measurements, with our choice of thickness, for our main entrance. It arrived a few days later and fits perfectly. Looks luxurious and feels like a quality... Toon meer
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Lees wat reviewers zeggen
Have just bought our third mat from Grimeford Mill. These are quality products that last forever! I had a problem with online checkout and customer support sorted it out straight away - and arranged f... Toon meer
We ordered a replacement coconut mat for our entry hallway online and Grimeford Mill cut it perfectly to the size dimensions we provided and delivered it the next day. The PVC backing on all their mat... Toon meer
I needed coir matting for the entrance to a Buddhist Temple. Inquired at a few other companies. Their quotes were ridiculous and they all stated the it would always be 1 to 2 centimetres over or under... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Grimeford Mill Limited - We are a well established UK manufacturer and distributor. Specialising in custom made entrance matting products including Coir Mat, Brush Mat and other floor products. We are a family business located in Lancashire, North West England. We supply businesses, directly to the public, schools, offices, hotels, restaurants, pubs, hospitality and many more and have done for many years. We are experts in supplying excellent entrance matting and flooring products, nationwide with a prompt turn around and despatch. Most of our goods are despatched on a next working day delivery service.
Contactgegevens
Unit 4, Lincoln Park, Off Walton Summit Road, Bamber Bridge, PR5 8NA, Preston, Verenigd Koninkrijk
- 01772 698274
- sales@grimefordmill.co.uk
- grimefordmill.co.uk
4,9
Uitstekend
536 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The coir mat is exactly as advertised
The coir mat is exactly as advertised.
Good quality and thick pile
6 juni 2024
I was disappointed at the lack of…
I was disappointed at the lack of communication after placing the order. One email to say they had received order then nothing. My items arrived a week later and thankfully a neighbour was home to accept delivery.
on the bright side I was pleased with items when they arrived just what I wanted
4 mei 2024
Great service & product
Easy to use website and ordering. Great service and brilliant quality of product. Would recommend
1 mei 2024
Excellent product delivered quickly
1 mei 2024
No Refund after 6 weeks of promises
I was overcharged, then charged twice for an additional £103 then after 2 phone calls and 2 emails 6 weeks have gone by and I have not had a refund. Diane blamed this on an IT issue but promised to come back to me and did not.
Based on the phone conversation and emails I can only assume that this is on purpose as I have had no follow up calls or emails.
I have now charged this back and my bank have already refunded my payment.
18 maart 2024
Review zonder uitnodiging
Antwoord van Grimeford Mill
Hello Mr Cooper,
Thank you for taking the time to review your experience with us. We feel it's important to take feedback on board when we do well, but also to understand where improvements can be made if we don't get things right, so we genuinely appreciate your comments.
Please accept our most sincere apologies for the issues that you have had with regards to this order. As you can see from our other reviews, this is most unusual and certainly not how the process normally goes.
I have investigated what has happened with the staff involved and also the unforeseen IT issue that we had at the time. I'm pleased to confirm that these have been resolved.
Whilst I understand your frustration, we would never intentionally mislead any of our customers nor overcharge anybody on purpose and feel that this is a rather unfair statement considering Diane sent you proof of the refund being raised at the time of the issue.
Unfortunately we do not have control over how the banks process this refund, however, I am pleased to note that you have confirmed that the bank has refunded your payment. We will look into this processing time and advise customers in the future a more accurate timescale following on from your input.
Our intention is to provide the best products available at competitive prices and with exceptional service, which unfortunately on this occasion we have failed, so we whole heartedly apologise and have already put measures in place to improve this in the future.
Should you wish to discuss this in more detail please do not hesitate to contact us.
Kind Regards
Lee
Great service very efficient and fast…
Great service very efficient and fast delivery looks fabulous Thank you
25 april 2024
On time delivery product was as good as…
On time delivery product was as good as expected
24 april 2024
Product exactly as described
Product exactly as described. Fits perfectly. Very quick dispatch. Thank you!
9 april 2024
Front Door Matting
Great firm to do business with would highly recommend very quick service
7 april 2024
All good fits fine
8 april 2024
Made to measure mats.
Made to measure floor mats in kitchens. A great idea well made look good and do the job.
1 april 2024
High quality, quick delivery, easy to do business
You can get it made to measure, there is a wide variety, the delivery was super quick and the product is also high quality. I have now ordered a second doormat
1 april 2024
Excellent product exactly as described
Excellent product exactly as described. Arrived in good time.
4 maart 2024
Antwoord van Grimeford Mill
Thank you for the 5 star feedback Mr Ferguson, it is greatly appreciated.
I ordered the wrong size for a made to…
I ordered the wrong size for a made to measure doormat. I emailed the company but once they knew of my mistaske there was no more contact
5 maart 2024
Antwoord van Grimeford Mill
Hello Mr Berisford. Sorry to hear that you are not happy with our products and service. I believe that there was some confusion as to you requesting a replacement for a bespoke product that you ordered in an incorrect size. We didn't realise that you were asking for an update on this, but are more than happy to discuss in more detail should you wish to contact us directly.
Helpful customer services
Not received my item yet however the customer care team have kept me informed and are particularly efficient!
17 maart 2024
Antwoord van Grimeford Mill
Thank you for the 5 stars, we will despatch your order as soon as stock is available.
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