Groceries Apparel Reviews 

How is this place in business? ZERO customer service, NO phone number, no response to emails... I ordered over 3 weeks ago, even paid extra for a shorter delivery time, and still NOTHING! I have not received what I ordered, not received a tracking number, not received a response to my numerous emails. This business is NOT BBB accredited, and has several complaints against them. Don't buy from them! BBB Rating & Accreditation
F
BBB rating
THIS BUSINESS IS NOT BBB ACCREDITED

*UPDATE - 9/23/24

I finally received a full refund, thankfully. Their turnover time appears to be about a month for any transaction. Their company and products align with what I would like to support. Hopefully they are able to streamline their operations.*

Similar experience as others have expressed. This company is very slow, unorganized, and seemingly, unfortunately, shady.

I ordered 3 pairs of leggings and it took almost a month to receive them. They were of poor quality and too big overall, especially in the waist. So I immediately requested a return. A label was provided by the company via email, and I sent the items back. I assumed a confirmation or some sort of correspondence would follow, but nothing. USPS tracking shows the item was delivered to them 3 days after I mailed it. It’s been 3 weeks and no updates, no refund has been issued. No response to my email requesting the status of my return/refund.

I disputed the charge with PayPal and was denied because “it has been more than 30 days since the item was received”. It has NOT been more than 30 days, and it is also disappointing that it seems as though PayPal does not have actual human beings review their disputes. According to the date that the order was PLACED, it is past 30 days, but the order was not received until almost a MONTH later, and I returned it promptly after receiving the shipping label. This company purposely drags their feet, knowing that it could aid in disputes resulting in their favor.

I hope that others considering purchasing from this company come here first. Had I done so, I would have avoided them. There are many other companies that offer much higher quality products, that are ethical and honest. I will be calling my bank to dispute the charge, where I’ll be able to speak with an actual person to hopefully get my money refunded.

The company is completely unethical both on the store site and within the company itself. They hire independent contractors such as accountants, get the work done that they need and then don’t pay them. They also have terrible customerxservice becausevthe company is poorly run and they likely have continuous turnover. Best advice is to just not deal with them at all.

DO NOT buy from this company! Total scam. They do not ship your items for over a month and then refuse to refund your money even if you return the items. This is up there with the worst, most scammy ecommerce experiences I've had.

This company needs to learn a thing or two about truth in advertising. They are constantly having an sitewide sale to entice new customers, however, there is NO fine print stating that anything purchased at groceriesapparel.com at ANY sort of discount is for STORE CREDIT ONLY NO MATTER WHAT. I did not purchase anything marked final sale or that was an actual red tag item. The Groceries Return Policy was not stated on the homepage, or linked in the footer, nor was it anywhere an average consumer could easily find. I had to Google to actually find it. They “let me” return my items (all within the return window) and they were all in perfect condition, tags attached - they were just too small. They then took an MONTH to process my “return” which they processed as a Gift Card. Uh, no. After trying to reason with their customer service rep I ended up having to file a dispute (and won) with my credit card company. I got all my money back. I have never been treated so poorly and it’s their loss because I am a huge shopper. BUYER BEWARE.

BUY ELSEWHERE. I purchased items on 5/31/24. I purchased from MATE the label and cottinique after this. After I received my orders from the other two companies, I got an email saying they were slow to get out the orders because of the overwhelming amount of orders. After finally receiving my order on 6/28/24 and opening a pair of shorts, I took the whole thing to the post office and returned it. The shorts looked really cheap. There wasn't even a gusset. They have had my return for 2 weeks now. I emailed them a week ago and still have not gotten a response about my refund. I have had to open up a credit card dispute with my cc company. HOW IS THIS PLACE STILL IN BUSINESS?! WHERE IS MY REFUND?! This feels a lot like stealing...

Oh my gosh. Do not use this company. I wish I would have seen the reviews beforehand and I’m glad I didn’t spend more with them. My top is so comfy, but it’s not worth the long wait or the terrible customer service. Took a month to get my order and now it’s been 2 weeks trying to get a return started on the pants which are so scratchy(return can only be used for credit to wait another month to get), and I’ve yet to hear back on how to return. Lame. There are way better companies to support.

Wow, I wish I read these reviews before purchasing. Haven’t received my items or an update. It’s really not about being accustomed to Amazon shipping. We live in an e-commerce world where ethics are very clear when conducting business online. Obviously, they are scamming people and not being accountable. It’s been three weeks since my purchase and I requested a refund and I see that’s not gonna happen. Whoever is running this truly sucks.

ordered 8 items from them, it took a whole month for my order to arrive. Upon receiving it, I discovered that 2 of the items did not match their descriptions (the composition on the tag was different). I emailed them three weeks ago and followed up three more times, but I have received zero response. This is incredibly disrespectful. Their website claims "100% guarantee - we want you to love what you buy," but in reality, they provide misleading descriptions and ignore their customers. This experience is absolutely appalling.

I wish I would've read the Trustpilot reviews before ordering from this company. This has been the absolute worst experience I've ever had with an e-commerce brand. I will never order from them again. I placed my order on May 8th. I received two generic, vague emails about the status of my order on May 16th and 22nd. The shipping label was finally created on May 24th, but my order wasn't shipped until over a week later. My order was finally delivered on June 4th, almost a month later, after I was beginning to feel I'd been scammed and was about to dispute the charge on my credit card.

When the clothing finally arrived, it fit fine, but I could tell it was dyed after it was sewn (the giveaway was the tags sewn inside are dyed the same color as the fabric). This can create issues with dye absorption, especially on thicker parts like seams and hems. Sure enough, after I washed my two new workout sets, the uneven dye application became apparent. There are spots all over my new clothes that look like bleach stains. The Pomegranate Iron 3 set I ordered changed color from a charcoal grey to brown. This is not how the clothing was marketed on their website, and there were no warnings about the vegetable dyes changing color after the initial wash.

This company has seemingly turned off the ability to leave product reviews on their website. You can't even read the old reviews anymore. They've also been deleting negative comments about customer experiences like this (which seem to be common) on their Instagram. I cannot in good conscience recommend doing business with this company. Buyer beware.

I work in a health club and am required to wear leggings to work. I started getting rashes all over my legs and groin. I discovered I'm allergic to the dye used in synthetic materials. I was thrilled to find this company and ordered hundreds of dollars worth of clothing. I had the same experience as others regarding shipping time. It takes over 4 weeks before your items will ship. I wasn't upset over this as the product is so comfortable and no more rashes. My issue has been with fading colors. I have washed everything by hand and still get bleach like spots on the fabric. I don't use bleach and have not had this happen with any other items, just things purchased from Groceries. I finally got someone from customer service and she said she would replace the leggings. Here is my biggest complaint. My friend got these for me as a gift. I was told the exchange would have to come from the purchaser's email. First, I didn't want her to feel bad this happened. More importantly, I told the representative that my friend is going through cancer treatment and I didn't want to bother her with this. I had the order number and everything you could need to locate the order. She was not sympathetic and kept reciting that this is their policy. I wrote the email and asked her if she could send it. I was angry about the whole experience and decided I would never order from there again. Customer service has to be the worst I've ever experienced.

Bad customer service. Had a large sale and lied about the return policy as they updated to say no returns AFTER the sale. The return link was broken and it took a week for anyone to get back to me. No response after I questioned why they’re changing their return policy after a bunch of people bought their products. Scammers. Do not support them.

Really bad customer service experience. Good luck getting anything returned. Their return policy is absolute garbage. It looks like a cool hip company, but is ran like a cheap scam website. I was surprised my clothes even showed up based on having no confirmation email or shipping information at first, and very late responses to emails. Very long shipping times. Took a month for three shirts.

The customer service is terrible. If you get lucky and order the right size, it's probably a good experience, despite slow shipping time. But I wish you luck if the item doesn't work out... Returns are a nightmare. I have spent thousands with this company, and after a painful customer service experience, I think I'm done. I would not recommend.

Groceries apparels mission and minimalist clothes stood out to me so I didnt think twice and just ordered. Afterwards I came here and read the comments, freaked out and got impatient. It took them a few days to get back to me which was annoying but honestly I should have just been patient cause they did get back to me and they were awesome about it. Anyways my clothes came in a about two and a half weeks and I am living in them. So soft and coZy. I’ll def order again.

I hate to leave a bad review, because I really like the mission of this company and that they use natural plant dye etc. I ordered 3 t-shirts, 2 bras and a pair of shorts. It took weeks for me to receive my order. I was willing to forgive that because I was very excited about my items. When I finally received my order to my dismay neither of the bras fit. One was too small even though I am usually a medium and I ordered a large, and the other is just badly designed and even though I’m a smaller cup size my boobs fall out UNDER the bra because the fit is so strange and flimsy. I don’t understand, it’s almost too tight for me but then my boobs fall out, definitely not just a size issue, but a design/quality issue. I’m used to wearing bralettes and have never had an issue like this. But most importantly, two of the t-shirts I ordered at almost $60 each were MISSING from the order. I tried contacting the company. At first someone emailed me right back saying they would send the missing items right away, but then I never heard back despite following up a few times. My initial order was placed Mid-August. I received my order some time in the beginning of September. It’s now almost the end of September and I haven’t heard anything. I’m upset because I’m out over $100 in product I never received, two of the other items I ordered do not fit despite following sizing guidelines, and the customer service is apparently ghosting me. I have never left a bad review of a company before. I wanted to think that maybe my poor experience was just a freak anomaly and that the company overall is worth supporting, but the other reviews I am reading suggest my experience is not random. All this to say DONT WASTE YOUR MONEY. Poor design and fit of the bras aside, at best case Groceries is completely disorganized as a company and at worst they are actually dishonest and stole my money without sending me what I paid for. Still waiting…

It did take forever and amen for the orders to arrive, however that may just be because I’m accustomed to amazon delivery.

Now here, the skirts, shorts, and shirts are all beautiful. Soft, good quality fabric. Feels great on the skin. Perfect every day wear. Will definitely be ordering more. Just expect that with quality comes some time to deliver. Thanks, Groceries!

It has been soooo long. Have't received my package. And now i see on their website a guy wearing female stuff. They are probably more focused on "diversity" than customer satisfaction. won't buy from them again.

Horrible experience
Still no one is responding to me after 10 emails
I have not received my merchandise and no from the company will let me know what is happening.
I love the mission of this company and want to support them but I will never order anything again.
I also have never gone out of my way to write a bad review but this is incredibly unacceptable.
I am at a total loss

If I could rate this company a -10 I would. The ordering process was a nightmare. I read horrible reviews once I placed an order so I immediately requested a cancellation of my order. They never responded to my multiple emails and shipped my order weeks later. Upon finally receiving the package (all items were a medium), the clothing sizes were so insanely off. Some mediums were huge and others were equivalent to an XXS. It took me months to finally get someone from the company to process a return and I ended up having to do a credit card chargeback because they never refunded me. Biggest regret ever. Do not buy.