Grookz Reviews 184

The shoes were way to big
I tried to return them but no one responded after email and calling, which the number doesn’t even work. Will not buy again.

I tried repeatedly to contact the company and let them know the item was sent to the wrong address. I have yet to hear back from them to even have a conversation. I'm just out the money. Customer service support is terrible.

My grandkids loved the shoes. Very easy to put on.

I enjoyed the cute socks for great grandson. He doesn't keep anything on his feet. But i did like the quality.

very cute baby shoes/slipper. easy on and off, my grandson appears to be very comfortable in them, we have had problems with getting him adjusted to some other shoes. Grookz have worked well for him

Very weird shaped shoes- unusable for a walking baby

Ease of ordering. Prompt delivery. Bought items for a baby shower.

The quality of the product is ok, however sizing seems to be running quite large. The way it came packaged was not uniform between all of the items and quite honestly very cheap and unimpressive. I would not purchase any items from here again as I feel I could have received a better product off of Amazon for much less.

Great fit. Cute. Easy to put on and take off.

I love the Grookz we got for my son! They fit him perfectly and stayed on well!

My grandson 1,5 year old loves his shoes which I bought for him few months ago . Very comfortable and cute

I never received the shoes and although the delivery company Uni uni said it was delivered, it was not and neither the maker of the shoes or delivery company will respond to my inquiries 😡 Don’t place an order with them!!!

I ordered three pair of shoes… never received an email confirmation but my card was charged. I tried to call the number listed on their web site but it said the call could not be completed as dialed. I sent an email, but have not heard anything. I think I am out the $.

I ordered two pair same size. I received one correct size and one HUGE absolutely no use. I initiated a replacement request and got this extensive to do list from Anna Shepard, senior sales associate:
Returns:
Before you make a return please send an email to returns@_________ showing/describing what was wrong with the order. Please provide pictures, measurements, and your order number. Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging unopened.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Send to 94-570 Poloahilani Street, Mililani, HI, 96789.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
--
Anna Shepard
Grookz Shoes LLC: Senior Sales Associate
Customer Service Specialist | Order Tracking | Product Update | Order Return

OBVIOUSLY it is not worth my time to return an error that they made for the POSSIBILITY that I MAY receive a refund. This company... awful... do not recommend purchasing from them.

Recieved both pairs I ordered, but one was in the wrong size. Asked about it, was given their refund process. Based on the hoops you have to jump through for returns, I don't think I'll see any money back for the incorrect pair. Bad customer service, but I guess it's my fault for not realizing they were in China before I ordered.

I ordered 3 grookz for my grandson in Austin. They never arrived. I emailed them 3 times nothing. Scam! Received response saying they were on there way. Nothing!

I ordered three pair of shoes. Didn’t realize I ordered from China, My first mistake. Tracking order states it will be delivered on a specific date - it was not. Now tracking states delivery has been rescheduled. Not sure what delivery service is being used. Wrote in to find out about my order and asked about how to get a refund. My gut is telling me I am not getting my money back or my order. I will re-post if there is a different outcome.
DO NOT ORDER FROM THIS COMPANY!

I bought these for my 18 month old granddaughter She absolutely loves them . they are the only ones she likes to wear so I bought 2 more pair...Great product .
Thank you

DO NOT ORDER. I should have done my research first-but was too caught up in the promise of a cute baby shoe for my grandson. When I placed my order, I never received email confirmation of the order (w/order and tracking info). That was a red flag. My CC was charged. Attempted twice to contact the company and while I received emails back, nothing tangible. There is no way to speak with a human. Lesson learned.