Extremely unprofessional. Wrote a note on my packaging essentially calling me wasteful after purchasing 2 items from them. Canceled my subscription and won’t use them again.
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Lees wat reviewers zeggen
I used to love Grove. They promote themselves as an ethical, eco-friendly company, but now they are using Amazon as their major shipping company. I avoid Amazon like the plague... they are an unethi... Toon meer
I started buying from them years ago because I loved their dish soap and baamboo TP, tissue, paper towels etc. but the last 2 years the quality of products had drastically gone downhill. The dish soap... Toon meer
I started using Grove several months ago. I'm a VIP member so I get free shipping. I purchased some 7th Generation & Mrs. Meyers products as well as Grove's own. I love the soap dispensers they cut ba... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Stay healthy and prepared with essentials delivered to your doorstep.
Contactgegevens
San Francisco, Verenigde Staten
- 1-844-476-8375
- community@grove.co
- grove.co
1,8
Slecht
4K reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Terrible customer service- charged multiple times
Site sometimes has the items I need, most of the time they don't carry a variety or are out of stock, which is why cancelled my VIP access. It's $19.99 a year which is cheap for free shipping on orders up to a certain dollar amount.
Leaving this bad review for terrible customer service. Charged multiple times for a service that was cancelled, this happened in 2020. This year 2021, they charged me again even though I cancelled last year. Initially I had to cancel multiple times, over email because calling wasn't an option. This year I sent the email chain with a representative stating my account was canceled. Yet here I am again sending the same email about getting charged the damn $19.99 again WITH my account already "canceled".
8 juli 2021
Review zonder uitnodiging
Antwoord van Grove Collaborative
We are saddened to hear about your poor experience with us, Yvette. Please reach out at reviewsupport@grove.co and provide your Grove account email, or you can call us directly at 1-844-GROVE-75 (1-844-476-8375). We would appreciate the opportunity to turn your experience around and help right away with the unexpected membership charge. Thank you kindly.
Great products
I started using Grove several months ago. I'm a VIP member so I get free shipping. I purchased some 7th Generation & Mrs. Meyers products as well as Grove's own. I love the soap dispensers they cut back on plastic waste. My dogs & even finicky cats love the pet treats. I really like the bubble up for small loads of dishes I don't have a dishwasher so I wash by hand. I've referred friends & got $10 off each purchase they made. Grove Collaborative is an excellent company, they're cruelty free meaning never tested on animals.
6 juli 2021
Antwoord van Grove Collaborative
We truly appreciate you taking the time to write a thoughtful review, Deborah! Thank you so much for choosing Grove and spreading the love. If you ever need any assistance with your account or a product recommendation, please reach out to us at support@grove.co. We're always here and happy to help!
Best,
Team Grove
Antwoord van Grove Collaborative
Thank you so much for choosing Grove for your home and spreading the love, Jill! 💚
Best,
Team Grove
Love the products!
Love the products!
Love their mission!
Love getting their boxes delivered to my home!
6 juli 2021
Antwoord van Grove Collaborative
We're so pleased that you're enjoying your time with us, Barbara! Thank you so much for choosing Grove and spreading the love. 💚
Best,
Team Grove
I can’t smell it
I just purchased the Citron & White rose multi purpose cleaner from Target. I can’t smell it. I love cleaning and having my house have a clean scent. Are the other scents stronger? Otherwise, it seems to clean well. Thank you.
2 juli 2021
Review zonder uitnodiging
Antwoord van Grove Collaborative
We're so glad you discovered us at Target, Natalie! A community favorite — Orange & Rosemary scented cleaning concentrate is also available to purchase at Target if you're looking for a stronger scent option. Please feel free to reach out to us at support@grove.co if you have any questions. We're always happy to help. 💚
Do not sign up for this company
Do not sign up for this company. Very misleading setup. Terrible, nonexistent customer service. Live text promises never delivered. Emails not responded to. I am waiting . They billed my credit card for shipment I did not order. Still waiting for a refund. And to even just cancel the account. They have 100s of complaints with the Better Business Bureau. Do not give them your credit care #. You will have to fight to get it back.
30 juni 2021
Review zonder uitnodiging
Antwoord van Grove Collaborative
We are terribly sorry to hear about that trouble, Linda. This is certainly not the experience we want for our community members to have. Please reach out at reviewsupport@grove.co and provide your Grove account email, or you can call us directly at 1-844-GROVE-75 (1-844-476-8375). We would appreciate the opportunity to turn this experience around for you and are happy to help in any way we can. Thank you!
Antwoord van Grove Collaborative
It's great to hear from you, Crissy! We're so happy you love all of the options we have at Grove. Thank you for choosing Grove for your home.
Best,
Team Grove
Excellent products that do things which…
Excellent products that do things which man-made products just can not conquer. Don't wait, get started today!
26 juni 2021
Antwoord van Grove Collaborative
We are pleased that you are enjoying your time with us, Julie! If you ever need any help with your account or a product recommendation, please reach out to us at support@grove.co. We're always here for you!
Best,
Team Grove
Excellent products and service.
23 juni 2021
Antwoord van Grove Collaborative
We're so happy to hear you enjoy the variety of products that we carry, Robert! Thank you for spreading the Grove love. 💚
We love all the products form Grove.
We love all the products we have received from Grove. Pricing is equal to what you buy at the grocery store. Even if it is a little more it is worth it.
Love, love my Grove subscription!
22 juni 2021
Antwoord van Grove Collaborative
Thank you for taking the time to provide this thoughtful review, Rodney! We are so happy that you are a part of our community. Keep in mind Grove offers price matching for all our products. If you ever see a better price elsewhere, just add that item to your cart and send us the link to where you see it for less. We'll adjust the price before your next shipment so you always get the best deal. 💚
I ordered some products over a month…
I ordered some products over a month ago and it hasn’t been delivered yet. Every time I check with the tracking number, they postpone the date. I tried to contact them once and didn’t get a response, sent another message today and am also writing here. Hoping to get their attention and get it cancelled and reimbursed.
19 juni 2021
Review zonder uitnodiging
Antwoord van Grove Collaborative
We greatly apologize for the issues with receiving your order. This is not up to our Grove standards nor our norm and we certainly want you to receive your items! Please reach out to us at support@grove.co or you can call us at 1-844-GROVE-75 (1-844-476-8375) including your Grove account information. We'll look into your order right away and do everything we can to turn this experience around. Thank you.
Great products and awesome amount of…
Great products and awesome amount of stuff and pretty affordable.
17 juni 2021
Antwoord van Grove Collaborative
It's great to hear from you, Heather! We're so happy you love all of the options we have at Grove. Thank you for choosing Grove for your home. 💚
Great company
Great customer service when needed. Cute messages on the boxes and amazing products I always keep in stock!
16 juni 2021
Antwoord van Grove Collaborative
Thank you for spreading the love, Danielle! We're so happy that Grove has been a convenient option for getting all of your household essentials.
5 Stars ALL AROUND!
You Name it! 5 STARS all around! Customer Service, products, 'problems', VIP status bonuses etc!!!!
16 juni 2021
Antwoord van Grove Collaborative
Wow, what a review, Jennifer! Thank you so much for choosing Grove and spreading the love. We are so happy that you are a part of our community. 💚
Great products and service
I'm so grateful to have found Grove. I feel good about buying their products to help our environment. This Mother's day all gifts were from Grove!
16 juni 2021
Antwoord van Grove Collaborative
Thank you for taking the time to provide this thoughtful review, Thelma! We're so happy that Grove has helped you bring new, healthier products into your household. 💚
Shopping pleasure
The Variety, the ease of shopping on the website, and knowing that I’m having a healthy clean smart experience.
16 juni 2021
Antwoord van Grove Collaborative
It's great to hear from you, Rhonda! We're so happy that Grove has been a place where you can find all of your safe and effective home and personal care products.
Grove products are awesome!!
15 juni 2021
Antwoord van Grove Collaborative
We're so happy to hear you enjoy the variety of products that we carry! 💚
Very pleased
Very pleased! Wish I were wealthy to buy more though and more often. I am pleased however. Keep it coming!!! I'll purchase as I can, when I can.
Thank you!!!!
15 juni 2021
Antwoord van Grove Collaborative
Thank you for being a valued member of our community, Julie! We appreciate you choosing Grove for your home and spreading the love.
Great customer service ++
Great customer service, excellent product selection and reasonable pricing!
15 juni 2021
Antwoord van Grove Collaborative
We're glad we can provide this service for you, Barbara! Please let us know if you're looking for any new product recommendations. Our team is always happy to help you find the best fit for your home. 💚
Excellent
Excellent, quality products that smell great and are great for the environment. I know my family can get safe products at an excellent price.
15 juni 2021
Antwoord van Grove Collaborative
Thank you for providing your valuable feedback, Megan! We are so happy to hear that Grove has helped you to bring healthier and cleaner products into your home. 💚
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