Grove Collaborative Reviews 

I spent $138.00 on Grove products. When I received this order almost all canisters were dented in several places with 2 cans leaking the contents. One product looked as if it had been used. The products were not packed well for shipping. While I appreciate the recyclable packaging, if Grove is going to offer subscription services, they need to figure out how to package everything so it does not get damaged during shipping. Or maybe they save their damaged products for unsuspecting internet buyers? I will not be ordering from their online store again. If I decide to use their products again, I’ll try to find them in a store. So, one star for Grove for sending me a boxful of damaged goods.

I've been ordering from Grove for years (since before covid) and I always found it a convenient way to order household items while also trying to help the environment in some small way (I order all my paper products in the bamboo option). Then their prices just kept going up and up, they started adding supply fees and now they decided to create a paid membership in order to receive free shipping! They want $30 a year which you would have to order at least 6x a year to make it worth it (which I don't). They won't even give free shipping on orders over $100 it's ridiculous. I know they are trying to be environmentally friendly but prices and fees are just getting too much and it's becoming unreasonable.

Just NO! I was a VIP member years ago (about 4 years ago), and canceled due to all my favorite items constantly being out of stock. Decided to log on just to see what Grove has been up to and guess what…. NOTHING HAS CHANGED! 90% of my items that I used to order are STILL out of stock. Like the Mrs. Meyers hand/dish soap, the Aura Cacia essential oils, the Rooted brand makeup wipes, Daily shower concentrate- this list goes on and on. Ridiculous that this company can’t keep up with the demand after alllllllll these years. **Also, the company will still charge card even after you cancel membership!!

Simply; Too much hassle and not fond of my internet security issuing "This message may be a scam" alerts for their incoming emails. They have all the appearances of being 'players'. What has been seen on other reviews, etc., forcing subscriptions, products and over all lousy customer service. Under the name (of the complaint individual) their replies look quite generic as if they have them programed for the worst products, etc. Curious as they sent a rating review to fill out for the products I did (not) have a problem with as if knew would get a low rating for the one's I did not like. Their products (and containers) not so hot either which is too bad as I do look for companies that can deliver w/more natural products. The BBB showed (one) 5 star rating which (of course) looked quite professional and disingenuous and the rest were dismal (1-2 stars).
Pulling the shades down on this one.

Okay, so I used to love this company. you get a lot of product with their subscription. however, they have continued to charge me years after i’ve cancelled all orders from them. I also had this problem when I was first trying to cancel it, I had to cancel it 3 times to get them to stop. Only they didn’t, I woke up this morning and found a random charge for 19.99 on my account that I never placed… there’s no option to delete or deactivate your account and I’m beyond frustrated at this point… I regret making an account and I never would have if I knew they were so sketchy. they don’t even have a customer service team to take calls for these pressing disputes..you have to email them and hope you might get a response in the future. This company is not efficient or user friendly when it comes to charge disputes or needing customer service whatsoever.

Got a coupon for $20. off a $50 order, spent an hour picking out products then at checkout I am forced to sign up for subscription and a VIP membership!!! When I complained the Customer service rep said they would notify me when the trial period is up but that's not good enough!!! Then said you don't have to be a member to order things - so then why won't they let you check out if you don't sign up for this. Dishonest company!! Will not shop there.

Ordered a highly advertised anti snore guard, paid for december 2023 and still waiting. All emails requesting an update have been unanswered and panicking that my card details may now be used for unwanted transactions. Utterly useless customer service and support and would advise others to avoid totally.

their refund policy sucks. end of story. no exchanges and no refunds for returns. gave an extra star to be unique!

I love the ease of the shipping directly to the house. Also, how I can adjust the shipping date since my pay is bi-weekly as opposed to a set date it is super convenient. I also love all the bamboo paper products like TP, and paper towels they are super absorbent so you use less.

The walnut scrubbers, eco friendly condoms.

I've been a customer for two years and love everything!

THIS COMPANY IS HORRIBLE TO DEAL WITH. RETURNS ARE IMPOSSIBLE.
TOILET PAPER IS THE WORST!

I CANCELLED ORDER AND THEY SIGNED ME UP FOR THEIR VIP PROGRAM AND HIT MY ACCOUNT FOR A MONTHLY FEE.

CONTACTED THEM TO PUT IT BACK, NO RESPONSE.

For a company that has been around since 2012, I expected a much different user experience.
The app you're asked to download to track your delivery does not work. The actual tracking information is not useful because there is not much information provided.
The delivery was abysmal and the driver hung up on me when I was unable to give her step by step instructions for how to access my building. Mind you she called me at work to tell me she had a delivery.. That should have been a call to the property manager to ask for access. Again, this is all delivery 101, customer service 101, small business 101. I only ordered from the Grove Collaborative because I was routed to their website after a recent Wayfair purchase. Not worth the hassle, bad service and poor communication.

I cancelled service-too pricey. However, they automatically put things in my cart. Then shipped with no prior consent. Shady practices. Avoid

Overall I really like Grove and it’s products but I recently was very disappointed in one. Their laundry sheets which should be environmentally safe are not all they are made out to be. They don’t always dissolve. They left residue on my jeans and slacks that was hard to remove except by washing again with a different detergent (and I used it a number of times to make sure)
I also found out that some of these sheets have the microplastics in them to hold them together so not quite environmentally safe!
I threw them out as there was no money back if dissatisfied

Grove has some genuinely great products, but unfortunately that is completely overshadowed by their shady and intentionally convoluted business practices. My first issue with Grove started when I signed up for an account with a discount code that was sent to me in the mail. What I didn’t know, because it was not on the pamphlet OR even on the website used to sign up, was that Grove automatically signed me up for their PAID VIP membership, which isn’t cheap for something I never wanted in the first place. Most likely, this membership sign up was written into their Terms of Service, which is shady. Then, there’s the “feature” of the auto-shipments. Every month, Grove will automatically charge your card and send out what you have in your cart if it meets their low threshold. Conveniently, there is no option to cancel auto-shipments, and when Grove support tells you there is, what they really mean to say is that you can postpone it up to four months in advance, but you can’t turn them off. Shady! Recently, Grove has implemented another new feature without giving notice that automatically subscribes you to several items that - surprise! - meets this threshold and, unless you catch the email you were never expecting, will be shipping that out ASAP. And, to top it all off, there is no way to remove your card from your account. If you want to, you’ll probably have to jump through hoops and contact their customer service, if it’s even allowed. Grove intentionally takes advantage of their main customer base: families, that have neither the time or knowledge to be sifting through Grove emails, especially when they were never given a hint of Grove’s shady practices in the first place. AVOID GROVE, DO NOT MAKE AN ACCOUNT. They are constantly updating and adding more “features” that are thinly veiled attempts at taking your money and praying that you didn’t notice their single email among many. Please don’t support them by buying their products in Target either.

Grove has lost a loyal customer of over 5 years. They've abused access to my payment information by submitting orders without my consent after I have already followed the necessary protocols to cancel/unsubscribe from said orders weeks in advance from the next scheduled order date. After reaching out to their team to fix this issue, they simply argue that "I didn't cancel auto shipments" and that is why my orders are still being placed automatically. I refuse to continue supporting a company that treats their customers this way. I know I went through their ridiculously complicated system for canceling item subscriptions and removing items from my cart. The fact they have some backdoor workaround for forcing orders on your account and you cannot even remove your payment information from the account yourself is also sketchy to say the least. I reached out the morning the order was processed (without my consent) to cancel the order and they refused. I am done with this. I can find everything they sell elsewhere for the same price or even cheaper online. I only supported them because I believed their BS that they are an ethical company but they have proven that to be untrue. Alex "the grove guide" didn't even attempt to help the situation and simply repeated the same script their chat agent pasted in the previous conversation and that was very disrespectful. They have simply taken my money without my permission and their support didn't seem to care about the situation at all or show any empathy for the inconvenience. The result is I received zero help from their support staff and supposed "supervisor" Alex. I am beyond disappointed to have completely lost faith in this company. It is obvious they don't care about their customers.

I was skeptical at 1st because I have noticed a lot of times that cleaning products that are Eco friendly can sometimes not be as good as ones that are not Eco friendly. However I absolutely love groves products. I got my Box 2 days ago and I'm very happy with the fact that the all purpose cleaner and the glass cleaner does not have a strong chemical odor. The soap is amazing and I love the sponges. I will continue to order every month. The all purpose cleaner cleans very well and so does the glass cleaner. I cannot rave about them enough!!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Everything you read about this company's dishonest and non-transparent subscription practices are 100% accurate. I bought hand sanitizer from their website one time. They never inform you that you are permanently subscribed to a product subscription (which doesn't auto-renew for a year so you'll likely forget) and intentionally send you repeated vague marketing emails (such as "your cart needs your attention") so you are desensitized to their communications, and will likely overlook the fact that they auto-subscribed you even though you intended to make a simple one-time purchase (because who would think that a company would operate in this shady way). I even tried to unsubscribe from their mailing list no fewer than 10 times and have still been unable to do so. There is also no option to remove your credit card information on file - you have to find a buried "Privacy" menu option to request your information be deleted.

Honestly, their products aren't even good. If you really are a fan of their products for whatever reason, do yourself a favor and buy them through a 3rd party retailer. I'm honestly shocked that there aren't laws preventing the kinds of practices Grove is exploiting.

The products are nice, however they offer no ability to blacklist delivery services. This time, they used the one that routinely leaves my packages at the road to be stollen/run over, etc. I will have to find another source for products like these because I can’t chance them using lazership again.

Has corrupt practices with unauthorized orders being placed sent and charged without my consent to unauthorized charges time after time, even years after I called and told them to cancel everything I have with them. This time I’m reporting it to an attorney. I’m sure I’m not the only one.