Extremely unprofessional. Wrote a note on my packaging essentially calling me wasteful after purchasing 2 items from them. Canceled my subscription and won’t use them again.
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Lees wat reviewers zeggen
I used to love Grove. They promote themselves as an ethical, eco-friendly company, but now they are using Amazon as their major shipping company. I avoid Amazon like the plague... they are an unethi... Toon meer
I started buying from them years ago because I loved their dish soap and baamboo TP, tissue, paper towels etc. but the last 2 years the quality of products had drastically gone downhill. The dish soap... Toon meer
I started using Grove several months ago. I'm a VIP member so I get free shipping. I purchased some 7th Generation & Mrs. Meyers products as well as Grove's own. I love the soap dispensers they cut ba... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Stay healthy and prepared with essentials delivered to your doorstep.
Contactgegevens
San Francisco, Verenigde Staten
- 1-844-476-8375
- community@grove.co
- grove.co
1,8
Slecht
4K reviews
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I love the Grove
I love the Grove. That’s the reason I keep coming back. They save me a trip to the store and the products are excellent
1 september 2021
Antwoord van Grove Collaborative
We've created Grove with maximum flexibility and are so happy to see that our services are working for you and your household!
Great Products!!
I love all the products I've ordered from Grove so far! I love that there is so much thought about sustainability, chemicals and waste put into each one! I am really enjoying the Bamboo paper products, as well as the Grove Brand cleaning products! I always look forward to my next box and trying more products! Wow! I just said I enjoy cleaning! Your the best Grove!
1 september 2021
Antwoord van Grove Collaborative
We appreciate you taking the time to write a thoughtful review, Fran! We're so happy to hear you enjoy the variety of products that we carry. Thank you for choosing Grove for your home and spreading the love.
Love this company!!!!
1 september 2021
Antwoord van Grove Collaborative
Thank you for choosing Grove for your home and spreading the love!
I just started but really liked the…
I just started but really liked the box, so got a second. Now I am going to just use them for all product lines they offer.
1 september 2021
Antwoord van Grove Collaborative
We're so pleased to hear you love all of your Grove goodies, Kathleen! Please feel free to reach out if you're looking for any product recommendations or have any questions about our products. We're always happy to help. 💚
Love Everything
Love the products I have gotten so far from Grove. Love when I get extra spending money cause I will order an extra box full of goodies
1 september 2021
Antwoord van Grove Collaborative
We are so happy to hear that you are enjoying all your Grove goodies, Tionda!
The products are great but the shipping requirement is trash
The products are great. I’ve got no complaints about the actual products. The customer service is also great. Very quick and always manage to fix the problem.
It’s the companies minimum requirement I have an issue with. When I first joined (over 5 years now I think) the value was great. The minimum you needed to spend in order to ship was like $25. Completely reasonable. But it keeps going up and up and up. At this point if you’re VIP you need to spend like $40 just to ship, and if you’re not it needs to be $50. And you’ll still be paying a shipping fee.
They say they’ve raised the minimum amount to help reduce waste, but i don’t need 40-50$ worth of product. I need 25$ worth of Product. So how is me having to purchase double helping to reduce waste? It’s a joke. This is why I’m no longer a VIP member. This is also why I haven’t placed an order in a year—it’s not worth it.
If you like the Mrs. Meyers scents, just order them from the Mrs. Meyers website (or get the standard scents from target). If you want the method scents, just get those from target. A whole lot cheaper to be buy 1 or 2 products for under $10 than have to shell out $50+
The reply from Grove is incorrect that the minimum order needs to only be $29. I tried to place an order yesterday, and I was unable to ship until I had reached over $40. I haven't been able to only order $29 worth of stuff in easily over a year.
1 september 2021
Review zonder uitnodiging
Antwoord van Grove Collaborative
Thank you for reaching out to Grove, Krystal. While there is no monthly fee to shop with Grove, we do ask that each order meet the $29 shipping minimum to ensure our shipping practices are environmentally sustainable. The cost of shipping is the same whether it's a scheduled recurring order, or a "Ship Now" order. VIP members will never pay the cost of shipping on any order, and non-VIP's will pay a flat rate of $4.99 no matter how large the order. We are also happy to offer price matching! If you see an item for less on another website, just add that product to your cart, and send us the link to where you see it for less. We'll adjust the price before your next shipment so you get the best deal. If you need any help with your account, please reach out to us at support@grove.co. We're always here for you.
Good customer service, terrible shipping service
When I first started Grove I had no real problems. Recently there is something wrong with their shipping. It seems they make the shipping label but the item never gets shipped. The first time they told me it was lost in the mail, no big deal it was reshipped right away, the very next order it happened again. Customer service was very responsive and polite and reissued the box again right away along with a credit to my account. It's 3 days later ( email said it will go out in 24-48 hours) and the tracking number still says it has not been picked up just like the last 2 boxes.
Reading other reviews u see this is a recurring issue. I think I'm done with Grove, I can find similar products elsewhere
29 augustus 2021
Review zonder uitnodiging
Antwoord van Grove Collaborative
Thank you for reaching out, Trish. We greatly apologize for the issues with receiving items in your order. This is not up to our Grove standards nor our norm. We certainly want you to receive your items. Please reach out to us at reviewsupport@grove.co and we'd be happy to take a look into that for you.
The products from Grove are the best!!
The products from Grove are the best!!! They are effective at cleaning and smell amazing!!!! Keep up the great work!!!
25 augustus 2021
Antwoord van Grove Collaborative
We're so happy that Grove has been a place where you can find all of your safe and effective home and personal care products! Thank you for your support. 💚
Antwoord van Grove Collaborative
We're so happy to hear you enjoy the variety of products that we carry! Thanks for choosing Grove for your home.
Love Grove
I love the products, free samples the reward bonus gifts with membership. Most of all is the customer service, you will find none better.
24 augustus 2021
Antwoord van Grove Collaborative
We're glad we can provide this service for you, Karla! Thank you for choosing Grove for your home and spreading the love. 💚
There was a couple of shipping issues…
There was a couple of shipping issues like a bottle leaked and I received the wrong size garbage bags and Grove was so nice and quick to fix my order that is was never even and issue.
23 augustus 2021
Antwoord van Grove Collaborative
Thank you for taking the time to share your experience with Grove, Angela! If you ever need any help with your account or a product recommendation, please feel free to reach out to us at support@grove.co. We're always here for you. 💚
To be honest
To be honest. I signed up because where I work offered a "try Grove and you will receive free items" I thought why not, no commitments and get free stuff...Well I have ordered every month since then and became a VIP because I like their products that much! Everything I have ordered has been exceptional! I especially like the cold water laundry soap and the walnut scrubbies. Highly recommend Grove. Quick service and fast shipping. Only problem is everyone must like the products I do, they run out fast but resupply quickly too. Thanks for making me a believer and a greener shopper.
23 augustus 2021
Antwoord van Grove Collaborative
Thank you for taking the time to provide this thoughtful review, Laurie! We're so happy to hear that Grove has been a convenient option for getting all of your household essentials. We are so grateful to have you along this journey to going green. 💚
Antwoord van Grove Collaborative
We're so happy that Grove has been a place where you can find all of your safe and effective home and personal care products!
I have had a wonderful experience with…
I have had a wonderful experience with Grove thus far.
23 augustus 2021
Antwoord van Grove Collaborative
We are pleased that you are enjoying your time with us, Tiffany! Thank you for choosing Grove for your home.
I absolutely love having a greener…
I absolutely love having a greener option when it comes to cleaning. I also love that they have self care items too.
23 augustus 2021
Antwoord van Grove Collaborative
It's great to hear from you, Brittany! We are so happy that Grove has helped you to bring healthier and cleaner products into your home. 💚
I LOVE GROVE!
23 augustus 2021
Antwoord van Grove Collaborative
Thank you so much for choosing Grove for your home and spreading the love!
I loved Grove until I found out they…
I loved Grove until I found out they give money to BLM. I don’t want to support that so I stopped buying from them. A shame.
20 augustus 2021
Review zonder uitnodiging
Antwoord van Grove Collaborative
At Grove, we are very clear on our mission to be a company that is a force for good in this world. We are driven by the endless pursuit of creating a better tomorrow for the people, and everyone is our people. We show up for our communities through donations to schools, healthcare workers, The Arbor Day Foundation, plastic neutrality initiatives, racial justice, and company volunteer commitments. We stand in solidarity with those demanding equality, freedom from oppression, and an end to systematic racism.
Awsome
I was so excited to find all of my favorite products all-in-one place !!! They also remind me when my products are out , and remind me when they're back in which is extremely helpful lay helpful. I have sent this is this website to all of my friends I hope they all respond. I have a roommate that always thought everything that is Good for the environment is very expensive.. She is very surprised and is using my products as well!!👍🤗
17 augustus 2021
Antwoord van Grove Collaborative
It's great to hear from you, Sherri! We're so happy you love all of the options we have at Grove. Thanks so much for choosing Grove for your home and spreading the love. 💚
I love Grove
I love Grove! Easy to use website and ordering plus wonderful customer service.
16 augustus 2021
Antwoord van Grove Collaborative
Thanks for the love, Chope! We're so pleased that you're enjoying your time with us. Thank you for choosing Grove for your home. 💚
It’s fun picking new items every month
It’s fun picking new items every month. Also…excellent customer service.
16 augustus 2021
Antwoord van Grove Collaborative
It's great to hear from you, Jennifer! We're so happy you're enjoying all of the options we have at Grove. Thank you for choosing Grove for your home and spreading the love. 💚
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