Customer service and there fast response. And the ability to clearly communicate is awesome. But most importantly, the merchandise and the quality of this brand is impeccable. Have not seen a brand li... Toon meer
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Lees wat reviewers zeggen
I strongly recommend reconsidering before purchasing with this company. I ordered 5 weeks ago, still no package. I emailed support, same generic email response with a fake tracking num... Toon meer
I've ordered multiple things from the store, the style is unmatched. I almost needed to exchange but the other pair sold out. They gave me an extra time to decide to keep or return them, the next week... Toon meer
Bedrijf heeft geantwoord
Guapi and their delivery provider delivered our order to the wrong address and they have proof of this. Despite numerous emails and 2 weeks after this occurred we still do not have an explanation, re... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We believe there is strength through unity and intend to shape the world around us – not be shaped by it.
Contactgegevens
Verenigde Staten
- support@guapi.ch
- guapi.ch
3,4
Gemiddeld
168 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 70% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The denim jacket n stacked jeans with rimestones
The outfit was exactly what I saw n its fit ok just the jacked the sleeve was long so next time I know I got to buy the jeans xl and the jacket in large so the sleeve fits better...but over all good buy n still looking for their restock to buy again
19 mei 2025
Review zonder uitnodiging
Antwoord van Guapi
Hi Malcolm,
Thank you so much for your awesome feedback! We're glad to hear you loved the denim jacket and stacked jeans with rhinestones, and that the outfit matched your expectations. 😊
We appreciate the sizing insight too—it’s helpful for future purchases. We’ll be sure to pass along your kind words to the team, and we’re excited to have you shop with us again. Stay tuned for our restocks—we’ve got more heat on the way!
Best regards,
The GUAPI Team
www.guapi.ch
かっこよすぎるんよなぐあぴ
15 juli 2025
Review zonder uitnodiging
Antwoord van Guapi
Hi there!
Thank you so much for the awesome feedback!
We’re really happy to hear that you think GUAPI is “just too cool” – that means a lot to us 🔥
We’ll keep working hard to bring you even more fire pieces you’ll love.
Thanks again for your support and keep rocking with GUAPI!
— The GUAPI Team
www.guapi.ch
Guapi and their delivery provider…
Guapi and their delivery provider delivered our order to the wrong address and they have proof of this. Despite numerous emails and 2 weeks after this occurred we still do not have an explanation, refund or replacement. Please be careful as they don't appear to want to help resolve this. I am in the process of taking legal action.
10 juni 2025
Review zonder uitnodiging
Antwoord van Guapi
Hi Mark Hughes,
We sincerely apologize for the disappointing experience that led you to rate us 1 star. We completely understand how frustrating it must be to wait for your order.
To assist you as quickly as possible, could you please provide your order details, including the order number and the email address used for the purchase? Kindly send this information to us at support@guapi.ch with the subject line "Mark Hughes - Order Status."
Once we receive your details, we will prioritize your case, investigate the issue, and work on a swift resolution.
We truly appreciate your patience and will do our best to ensure your order is delivered as soon as possible.
Best regards,
GUAPI Support Team
GUAPI GUAPI GUAPI!
GUAPI GUAPI GUAPI!!
What can I say, such a luxurious brand in every accept!! The customer service was also great and satisfying.
THANK YOU!!
23 juni 2025
Review zonder uitnodiging
Antwoord van Guapi
Hi Steve,
GUAPI GUAPI GUAPI—your energy is everything!
Thank you so much for your kind words and for taking the time to leave this amazing review.
We're beyond happy to hear you loved the quality and felt well taken care of by our customer service team.
Your support truly means the world to us. We can’t wait to serve you again soon—welcome to the GUAPI family!
-The GUAPI Team
Every time I put on Guapi I feel like a…
Every time I put on Guapi I feel like a real ROCKSTAR 💯
29 mei 2025
Review zonder uitnodiging
Antwoord van Guapi
Hi Denelious Williams,
Appreciate you big time for the love!
We're glad GUAPI has you feeling like a real ROCKSTAR — that’s what we’re all about!
Thanks for repping the brand with confidence and style. Keep shining and stay GUAPI
– The GUAPI Team
A million bucks
These jeans are fire, I will be getting some more asap, they had me looking like a million bucks for sure.
18 mei 2025
Review zonder uitnodiging
Antwoord van Guapi
Hi Joseph Soto,
Appreciate the love!
We're glad the jeans had you feeling like a million bucks — that's the energy we aim for. Can’t wait to see you back for more.
Stay sharp and keep repping GUAPI style.
-The GUAPI Team
AMAZING BRAND
Amazing brand… I love guapi pants and accessories!
20 maart 2025
Review zonder uitnodiging
Antwoord van Guapi
Hi SK NK,
Thank you so much for your kind words and support!
We're thrilled to hear that you love our pants and accessories. It means the world to us to have customers like you who appreciate our designs.
Stay tuned for more exciting drops—we can't wait for you to see what's coming next! 💥🔥
Best,
The GUAPI Team
Love the brand and love you guys…
Love the brand and love you guys clothes they fit very unique
3 maart 2025
Review zonder uitnodiging
Antwoord van Guapi
Hi Xavier,
Thank you so much for your support!
We're thrilled that you love the brand and the unique fit of our pieces. It means the world to us.
Keep rocking GUAPI, and we appreciate you being part of the family!
Stay stylish,
The GUAPI Team
It All Turned Around.
Yo, what’s up everyone. So, as you all are, currently; I ordered some stuff from the Black Friday sale on November 30th and had to wait almost three months to receive my items.
FedEx declared my package missing about a month after my claim and informed me that Guapi has also filed a claim.
In the beginning of my two-month-long-battle, Guapi was responsive, but not cohesive or understanding in my concerns.
Eventually, my first order of three items was declared lost for good and did not arrive (this was FedEx’s fault, however not Guapi’s).
I asked Guapi for replacement, then they went silent on me for about a week and a half.
After all said and done, they sent a replacement, but that also got lost in the FedEx warehouse for a while, also I asked for a refund after many attempts of trying for them to send a replacement, after all they did send a replacement, but still used FedEx and I had to battle for weeks for a refund or replacement.
In the end, everything did work out, about two days ago, I recieved a call from their customer support team offering me a free shirt and a discount for my troubles, which is all I wanted.
In a world full of soulless corporations, the fact that they called me and handled the situation 100% makes up for all of the headache.
Seriously, I was thinking about never ordering again-even though it was my first time ordering anyway.
They made up for it and showed that they truly care, this is how a company should operate.
Thanks to the Guapi support team and everyone involved in helping correct my experience.
24 februari 2025
Review zonder uitnodiging
Antwoord van Guapi
Hi Jayvante,
We truly appreciate your patience and understanding throughout this process. While we regret the challenges you faced, we're glad we could make things right in the end.
Your feedback means a lot, and we’re grateful for the chance to turn your experience around.
Thank you for giving us the opportunity to show that we care. We look forward to serving you again!
Best,
The GUAPI Team
Been waiting for my package for a…
Been waiting for my package for a month . My tracking number don't work it says delivered but not here it's a scam
6 februari 2025
Review zonder uitnodiging
Antwoord van Guapi
Hi Cole Holloway,
We’re really sorry to hear about your experience. However, after reviewing the order number and the screenshot you provided, we can confirm that this is not a GUAPI order number and is unfortunately a scam.
Please note that we are not associated with Coutureshe.com, GUAPI Jeans Sale, or any other unauthorized sellers. Our official website is www.guapi.ch, and our only official customer support email is support@guapi.ch.
We strongly advise you to report the page where you made the purchase, as it is not affiliated with us. If you were charged, we recommend disputing the transaction with your bank immediately to request a refund.
To avoid scams in the future, always verify that you are on the correct website before placing an order. If you have any other concerns, feel free to reach out.
Stay safe and vigilant!
- The GUAPI Team
I ordered three items from Guapi but…
I ordered three items from Guapi but one was out of stock. Instead of issuing a refund they tried to force store credit on me. After multiple emails they finally refunded the out of stock item but only after I insisted.
Of the two items I received one ran small so I initiated a return for an exchange. They provided a return label and my package was successfully delivered to their warehouse. I waited over a week before following up only to be told they already refunded me but the only refund I received was for the out of stock item not the return. I never requested a refund just a size exchange yet they completely ignored this and kept my money.
This company is running shady business practices and misleading customers. I highly recommend reporting them to the FTC for their deceptive behavior. Stay far away unless you want to risk losing your money
19 december 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi DG,
We sincerely apologize for the disappointing experience that led you to rate us 1 star. We completely understand how frustrating it must be to wait for your order, and we truly regret any inconvenience this has caused you.
We want to assure you that we have already processed the refund for your returned order. If you have any concerns or need further assistance, please don’t hesitate to reach out, we’re here to help.
Your feedback is important to us, and we appreciate your patience and understanding.
Best regards,
GUAPI Support Team
I ordered an item on 1/18 it is now 1/2…
I ordered an item on 1/18 it is now 1/2 and nothing has been shipped out. I had to contact them all for them to tell me they had “technical difficulties” with the assigned courier. So if I didn’t reach out I’d STILL be waiting on shipment! Very annoying and unprofessional. They offer to give give you store credit instead of your money back lol and won’t accommodate you with overnight shipping even though it’s their fault your package didn’t ship out in the first place. Guapi basically ruined my birthday. And I will NEVER order from them again. POOR CUSTOMER SERVICE!
18 januari 2025
Review zonder uitnodiging
Antwoord van Guapi
Hi La La Hotsteppa,
We sincerely apologize for the disappointing experience that led you to rate us 1 star. We completely understand how frustrating it must be to wait for your order.
To assist you as quickly as possible, could you please provide your order details, including the order number and the email address used for the purchase? Kindly send this information to us at support@guapi.ch with the subject line " La La Hotsteppa - Order Not Received."
Once we receive your details, we will prioritize your case, investigate the issue, and work on a swift resolution.
We truly appreciate your patience and will do our best to ensure your order is delivered as soon as possible.
Best regards,
GUAPI Support Team
I still have not received any of my…
I still have not received any of my items from a Black Friday sale, which was over 10 items. The tracking says that it was delivered but my building doesn’t have them and they are not in my mailbox.
25 januari 2025
Review zonder uitnodiging
Antwoord van Guapi
Hi Nassir Morrison,
We sincerely apologize for the disappointing experience that led you to rate us 1 star. We completely understand how frustrating it must be to wait for your order.
To assist you as quickly as possible, could you please provide your order details, including the order number and the email address used for the purchase? Kindly send this information to us at support@guapi.ch with the subject line "Nassir Morrison - Order Not Received."
Once we receive your details, we will prioritize your case, investigate the issue, and work on a swift resolution.
We truly appreciate your patience and will do our best to ensure your order is delivered as soon as possible.
Best regards,
GUAPI Support Team
Robbery
I had order a item and never received anything. The item said available on line and then l got a email stating that Guapi gave me store credit. I had ask for my refund back on my card but they never email me back. I had put several emails but still get ignored.
11 januari 2025
Review zonder uitnodiging
Antwoord van Guapi
Hi Mookie Malachi,
We sincerely apologize for the disappointing experience that led you to rate us 1 star. We completely understand how frustrating it must be to wait for your order, and we truly regret any inconvenience this has caused you.
We want to assure you that we have already processed the refund for your order. If you have any concerns or need further assistance, please don’t hesitate to reach out, we’re here to help.
Your feedback is important to us, and we appreciate your patience and understanding.
Best regards,
GUAPI Support Team
più che una recensione è una domanda a…
più che una recensione è una domanda a chi ha già acquistato dal sito, sarei interessato ad acquistare un jeans però costa quasi 200€ per cui chi ha già acquistato dall'Italia può darmi conferma che in caso spendessi 200€ mi rimborsino in caso di errori perché per me 200€ son tanti
2 januari 2025
Review zonder uitnodiging
Antwoord van Guapi
Hi there,
Thank you for reaching out to us. We’re sorry to hear about your concern. To better assist you and address your inquiry, could you kindly provide us with the following details:
Name
Email Address
Contact Number
Order Number (if applicable)
Once we have this information, we’ll be able to look into the issue and assist you further. Please email us at support@guapi.ch, and we'll ensure the matter is addressed right away.
Thank you for your understanding, and we look forward to resolving this for you.
- GUAPI Support Team
I have not gotten nothing kinder from…
I have not gotten nothing kinder from this site I been waiting over two weeks and I can’t even take it down I feel like I have been scammed
16 december 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi there,
We're truly sorry to hear about your experience, and we apologize for any frustration this has caused. In order for us to better assist you and address your concern, could you please provide the following details:
Full Name
Email Address
Contact Number
Order Number
Once we have this information, we will prioritize resolving the issue as quickly as possible. Kindly send the details to us at support@guapi.ch.
We appreciate your patience and look forward to resolving this for you.
- GUAPI Support Team
Still haven’t received one of my item from my order it was 4 item but I only received 3 am yet to get a tee shirt and it’s going 3 months
I have purchased some stuff from the Black Friday sale and up to now it’s still say preparing to ship, I email them message them on Instagram, Facebook no luck about my order or money order #134467 I need answers
Still haven’t received one of my tee shirt, there was 4 items I only received 3 and it’s almost 3 months
28 november 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi there,
We sincerely apologize for the inconvenience you've experienced. Due to the overwhelming volume of orders during our Black Friday Sale, there was a delay in processing some of the orders. We truly appreciate your patience and understanding during this busy time.
We hope that the issue has been resolved, as the items in your order have already been delivered. If you have any further concerns or questions, please feel free to reach out to us, and we'll be happy to assist you.
Thank you again for your support!
- GUAPI Support Team
Horrible company
Horrible company, SCAM, doesn't stand behind what they say, EXTREMELY disorganized. Good luck!!
23 oktober 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi there,
We’re truly sorry to hear about your concerns, and we apologize for any inconvenience you’ve experienced. To further address your issue and resolve it as quickly as possible, could you please provide us with the following information:
Name
Email Address
Contact Number
Order Number
Once we have this information, we'll do our best to correct the issue right away. Please send the details to our customer support team at support@guapi.ch, and we will get back to you promptly.
Thank you for your patience, and we look forward to resolving this for you.
- GUAPI Support Team
Product or finances
I ordered a NBA young boy Camo fit over a month again and haven’t received it yet. I need my product.
18 oktober 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi Kelvin Owens,
Thank you for reaching out, and we sincerely apologize for the inconvenience this delay has caused. We understand how frustrating it must be to wait for your order.
To assist you further, could you please provide the details of your order, including the order number and the email address used? Kindly send this information to us at support@guapi.ch with the subject line "Kelvin Owens - Order not received." Once we receive your details, we will call you right away and investigate the issue and resolve it as quickly as possible.
We truly appreciate your patience, and we will make it a priority to ensure your order is delivered promptly.
- GUAPI Support Team
Quality ain’t to be played with A1!
Quality ain’t to be played with A1! Joggers go alot harder than pictures also had a item out of stock I purchased and got them swapped hassle free! Fast delivery to UK!
12 november 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi cee vert,
Thank you so much for your kind words and for taking the time to share your experience!
We’re thrilled to hear that you’re happy with the quality of the joggers and that everything met your expectations. We’re also glad the item swap was hassle-free and that you received your order quickly!
Your support means a lot to us, and we’re always here to provide top-notch products and service. We look forward to serving you again soon!
- GUAPI Support Team
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