I reached out to the sales department in hopes of saving some money on my home insurance. I provided all my info to get a quote and sent over my declaration page. A few weeks have now went by... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had the pleasure of speaking with Steve on Wednesday, December 18, 2024. Steve was so personable and was able to put my mind at ease with the decision I was about to make. He answered every questio... Toon meer
Bedrijf heeft geantwoord
Great customer service and coverage in my area! I couldn't find any other insurance plan that covered my sewer/water line specifically. The sales person explained everything clearly, including the ris... Toon meer
Bedrijf heeft geantwoord
The enrollment process was very easy and the coverage is reasonably priced. No one ever thinks about such losses or expenses until they happen. And then when they do, they are surprised that their cur... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Insurance shopping is a hassle. We reshop your policy automatically so you never overpay again. At Guardian Service, we're reinventing insurance shopping. Rooted in service, powered by technology, and driven by real people — we make insurance simple, personal, and built to protect you for life.
Contactgegevens
1122 Oberlin Rd., 27605, Raleigh, Verenigde Staten
- (844) 448-2734
- info@guardianservice.com
- guardianservice.com
4,2
Goed
148 reviews
Heeft 71% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Bought it have not need to use it
15 januari 2025
Antwoord van Guardian Service
Hi Mr. Nelson,
We want to thank you for your review of Guardian Service, and for trusting us to protect your sewer and water lines. While we hope you never have to use our service (since no one likes dealing with water and sewer repairs), we want you to know we will be here for you if anything ever happens to those lines. If there is anything we can do to make your experience with Guardian better, please don't hesitate to reach out.
Best,
Zach Clayton
Co-Founder
Antwoord van Guardian Service
Hi Julius,
We want to thank you for your review of Guardian Service, and for trusting us to protect your sewer and water lines. While we hope you never have to use our service (since no one likes dealing with water and sewer repairs), we want you to know we will be here for you if anything ever happens to those lines. If there is anything we can do to make your experience with Guardian better, please don't hesitate to reach out.
Best,
Zach Clayton
Co-Founder
Antwoord van Guardian Service
Thank you for your review Susan! We're glad we could assist you quickly. Our goal is to provide prompt and reliable service when you need it most. If you have any questions or need further assistance, feel free to reach out. We appreciate your trust in us!
Best,
Zach Clayton, Co-Founder
I received an email about the Guardian…
I received an email about the Guardian Service and how it was very helpful for many homeowners. The process was simple and easy to follow. I signed up online. So far so good.
3 januari 2025
Antwoord van Guardian Service
Hi Diana,
Thank you for taking the time to leave us a review. We love to hear that our sign-up process didn't take up too much of your time, and that you are enjoying the warranty thus far. Sewer and water line problems aren't fun, but we are here to assist if anything ever happens in the future.
In the meantime, if there's ever anything we can do to make your experience with Guardian Service better, don't hesitate to let us know!
Best,
Zach Clayton
Co-Founder
Antwoord van Guardian Service
Hi -
Thank you for you review of Guardian Service! We appreciate you taking the time to let us know that you've enjoyed working with us thus far. We are glad you are trusting Guardian to protect your sewer and water lines, and if you ever need any assistance with your plan or submitting a claim don't hesitate to reach out.
Best,
Peter Kerr
VP, Customer Success
Ihave not had an experience yet so I…
Ihave not had an experience yet so I have not got anything to compare.
1 januari 2025
Antwoord van Guardian Service
Hi Diane,
We want to thank you for your review of Guardian Service, and for trusting us to protect your sewer and water lines. While we hope you never have to use our service (since no one likes dealing with water and sewer repairs), we want you to know we will be here for you if anything ever happens to those lines. If there is anything we can do to make your experience with Guardian better, please don't hesitate to reach out.
Best,
Zach Clayton
Co-Founder
New for us and great!
Just registered with them and the Customer Service has been fantastic! Answering questions and immediate callback!!
29 december 2024
Antwoord van Guardian Service
Hi Christine,
We are so glad you found our customer service team to be helpful during the sign-up process. We take pride in assisting our customers, and we look forward to protecting your water and sewer lines moving forward!
Best,
Peter Kerr, VP Customer Success
Waster & Sewer Coverage
Making the coverage information available for possible costly water and sewer problems in the future was very helpful. That was why we decided to get the coverage.
THANK YOU!
27 december 2024
Antwoord van Guardian Service
Hi -
We are so glad that you are satisfied with your sewer and water line warranty so far! We take pride in being able to provide peace of mind to our customers, and while we hope you never have to use your warranty, we will always be here to help out if you do!
Please let us know if we can ever help moving forward.
Best,
Zach Clayton
Co-Founder, Guardian Service
I like the low monthly premium and no…
I like the low monthly premium and no service call charge. I like to have the peace of mind knowing if something happens the issue will hopefully be taken care of. Hope to not have to use this service.
27 december 2024
Antwoord van Guardian Service
Hi Jorge,
Thank you for your kind review. We are so glad you've chosen Guardian to protect your sewer and water lines, and that our services have provided you with some peace of mind. Please feel free to reach out if you ever need any assistance in the future!
Best,
Peter Kerr
VP Customer Success, Guardian Service
Professionalism
Professionalism, knowledgeable, explanation of the warranty, positive communication, and friendliness.
7 januari 2025
Antwoord van Guardian Service
Hi Valerie,
We are so glad you found our customer service to be both useful and friendly while you were signing up for Guardian Service. We take a lot of pride in our relationships with our customers, and if you ever need anything moving forward don't hesitate to reach out!
Best,
Peter Kerr,
VP Customer Success, Guardian Service
great service and oversight
6 januari 2025
Antwoord van Guardian Service
Hey John,
Thanks for your review of Guardian Service! We pride ourselves in putting our customers first, and we are grateful that you have chosen to protect your utility lines with us. Please let us know if there is anything we can do for you moving forward.
Best,
Zach Clayton
Co-Founder, Guardian Service
Superb & Superior Customer Service
I had the pleasure of speaking with Steve on Wednesday, December 18, 2024. Steve was so personable and was able to put my mind at ease with the decision I was about to make. He answered every question while being patient and kind. He followed-up when checking into an answer for one of my questions I had for him. I appreciated Steve's time and the manner in which he displayed Superior Customer Service. I feel confident in knowing I made the right decision for any potential, and unexpected occurrences that may possibly arise...THANK YOU!
31 december 2024
Antwoord van Guardian Service
Hi Barbara!
Thank you very much for your review. We're so glad that Steve was able to deliver a high quality experience to you when selecting your plan. Our goal is to provide the best coverage with the best service, so that is great news.
We're thankful you chose Guardian to protect your home. Please don't hesitate to reach out if you need anything - we're only a phone call away.
Best,
Peter Kerr
VP Customer Success | Guardian Service
Antwoord van Guardian Service
Hi Mary!
Thank you for your review and we are glad that you are finding your warranty plan to be useful. We strive to give our customers peace of mind through our utility line warranties, and we are glad to hear that you see their value as well. Please let us know if we can ever help out moving forward!
Best regards,
Peter Kerr
VP Customer Success | Guardian Service
I'm only paying for the service I don't…
I'm only paying for the service I don't know what else you can do for me.
26 december 2024
Antwoord van Guardian Service
Hi Rosetta,
Thank you for your review - we appreciate your business. While our hope is that you never have to utilize our service (no one likes dealing with sewer or water line issues!) - our utility line warranty is designed to give you peace of mind and help you avoid unexpected repair costs if issues arise. Our goal is to make sure you're protected by offering comprehensive coverage limits, zero deductibles, and 24/7 claims service.
We’d love to walk you through the details of your coverage or address any questions you have—ultimately your satisfaction is what is most important to us. Please don't hesitate to reach out if there's anything we can do to improve your experience.
Best regards,
Peter Kerr
VP Customer Success | Guardian Service
Great coverage and experience!
Great customer service and coverage in my area! I couldn't find any other insurance plan that covered my sewer/water line specifically. The sales person explained everything clearly, including the risks to my home and the coverages they offer. Signup was quick and easy, and they have plenty of contractors in Boston where I live. Highly recommend!
27 december 2024
Review zonder uitnodiging
Antwoord van Guardian Service
Hi Jacqueline! Thanks very much for your review - we're glad you were able to locate Guardian for your coverage needs. Always happy to hear that our sales team is helping educate our customers as well.
Please don't hesitate to reach out should you need anything. We look forward to being of service.
Best regards,
Peter Kerr
VP Customer Success | Guardian Service
Very customer oriented company
Very customer oriented company. Signed up and got a nice note from the CEO. Hope I don’t have an issue with my water/sewer line but at least I am covered. The amounts coverage is much better that what my local gas company offered.
16 december 2024
Antwoord van Guardian Service
Hi Jack,
We are so glad you chose Guardian Service to protect your water and sewer lines. It's our goal as a company to provide our costumers with peace of mind, and we hope that your warranty has done just that for you. Please let us know if we can ever do anything for you moving forward!
Best regards,
Peter Kerr
VP Customer Success | Guardian Service
Very responsive and customer service…
Very responsive and customer service was flawless. I hoped that I would not need to use them but when I did, I was sure happy I chose Guardian Service.
15 december 2024
Antwoord van Guardian Service
Hi Christopher!
We are so glad that you've had a great experience with us so far. It was our pleasure to assist you, and we look forward to helping out in the future if you ever need it. Please let us know if there is ever anything we can do to help.
Best regards,
Peter Kerr
VP Customer Success | Guardian Service
Canceled my plan
10 december 2024
Antwoord van Guardian Service
Hi Kelli,
Thank you for sharing your feedback. We hope that you received our communication explaining that our operations team noticed duplicate policies for your account and wanted to make sure you wouldn't be paying any more than you needed to, hence the reason why we chose to remove the duplicate policy. Our goal was only to make sure that you had exactly the right coverage that you need for your plan.
We apologize for any inconvenience this may have caused and appreciate you remaining an active customer. We look forward to providing dedicated service should you ever have any issues with your water or sewer lines. Please don't hesitate to reach out if there's anything we can do to help better explain the above.
Best,
Zach Clayton
Co-Founder, Guardian Service
Easy to get service
15 december 2024
Antwoord van Guardian Service
Hi Charles,
Thank you for trusting Guardian Service to protect your utility lines.
We are glad you found the checkout process to be easy, and we are happy to assist you moving forward if you ever need anything.
Best,
Guardian Customer Service
Happy so far.
They appear to be the real deal. I'll let you know if I have any coverage issues in the future.
7 december 2024
Antwoord van Guardian Service
Hi Ellen,
I'm glad you've been pleased with your Guardian Service warranty thus far.
If you ever need help in the future, please don't hesitate in letting us know how we can assist. We appreciate you at Guardian Service, and we thank you again for trusting us to protect your water and sewer lines.
Best regards,
Zach Clayton
Co-Founder, Guardian Service
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