Got to be the best subscription for coffee there is. Signed up to the world wide coffee subscription. Every bag I’ve had has been awesome. Always arrive on time and they bend over backwar... Toon meer
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Lees wat reviewers zeggen
I love Gustatory. It’s a very unique subscription tailored to my preferences and I’m not tied into anything. The coffee comes from only the best roasters from around the world and I look forward to ev... Toon meer
Amazing company, great atitude, customer service and vision! Coffees are pretty good - I was expecting more complexity and think some UK roasters like Sweven and Plot offer that, instead of shipping o... Toon meer
Bedrijf heeft geantwoord
If you're into trying different coffee origins and varietals without breaking the bank, Gustatory is your go-to. They hook you up with beans from top-notch global roasters. While it's a surprise every... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The coffee industry is in a global sustainability crisis. We exist to widen the conversation. Subscribe to discover and enjoy better coffees.
Contactgegevens
8/9 Sadler Gate, DE1 3NF, Derby, Verenigd Koninkrijk
- Live Chat / Email
- marketplace@gustatory.co
- gustatory.co
4,8
Uitstekend
141 reviews
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I love it!
I love it. Even got one extra pack of coffee for Christmas! Recommending Gustatory 10/10.
16 december 2021
Super easy way to get great coffee
Fantastic setup to help you make great selections of coffee with ease. After selecting what you like they do the hard work and you enjoy great coffee at a great value.
10 december 2021
Review zonder uitnodiging
Too many bits and pieces coming from…
Too many bits and pieces coming from different suppliers…..Since writing this review, being a small family business I have received a swift response and explanation. Feel a bit better now ! Thank you
9 december 2021
Antwoord van GUSTATORY
Hi, thank you for your feedback. GUSTATORY is an online marketplace in which we offer our customers the convenient ability to shop from 350+ independent brands all in a single location and checkout with a single GUSTATORY account, or as a guest. As such, our customers do not need seperate online accounts with each of the brands they purchase from.
The two primary reasons why GUSTATORY does not hold stock ourselves and that we facilitate direct to consumer deliveries is because it enables those who order food and drink items to benefit from receiving as fresh produce as possible (i.e freshly roasted coffee), and those who order home and kitchen equipment (or similar) to enjoy the most competitive of prices that are available anywhere.
In regards to your order, as a family-owned small-team company, we thank you for ordering 8 items from 6 different brands in your one checkout, with a range of brewing equipment and coffee included. We hope that you enjoy all of these, and if any are Christmas gifts, that their receivers enjoy them too! If you or anyone would ever like any assistance on your new brewing equipment, our online brew guides are published in our online coffee school, and our live chat is also always available.
FANTASTIC and personable customer service.
I ordered for the first time from Gustatory as they had an item cheaper than it'd seen it anywhere else, including Amazon (first bonus) and (second bonus) also had a discount code for the order, making it even better value for money. The item shipped quickly and I soon got a delivery notification.
I had an issue with a delay on the order from Royal Mail. This wasn't Gustatory's fault, but I contacted them via email and their live chat to see if they were able to help me look into it. I sent the email before spotting the chat, but the reply on the chat was instant and said they'd just received my email as well, which was wonderful to know the it was being so closely monitored. Michael and Chris on their customer service team are very quick to respond. Michael quickly looked into my order via the live chat and I really appreciated his friendly, straightforward manner and the fact that he clearly wasn't following a script, and although he reassured me it was probably just a postal delay, he was still very happy to look into it for me and didn't make me feel bad for contacting them 'too soon' with my concerns. I was also promised a replacement if the package did turn out to be lost. As it happened, the delivery arrived whilst we were chatting but he was still incredibly lovely and didn't make me feel as if I'd wasted his time. All in all, great prices and absolutely fantastic and personable customer service, which was really appreciated. I will definitely be using Gustatory in the future.
6 december 2021
Review zonder uitnodiging
Antwoord van GUSTATORY
Hi, thank you for your feedback. Glad you like your new travel mug. The same shipping costs apply on the GUSTATORY marketplace as if shopping direct, with each brand having their own shipping costs, free delivery thresholds and accepted purchase destinations. As such, the shipping costs you've paid at checkout are that which the brand charges. Hope this clarifies how the marketplace works, and hope to see you again!
The packaging is very poor
The packaging is very poor - Item arrived in an unsealed box which could be opened by anyone. It also had a picture of the product on the front which was annoying as it cost nearly £300 and was a surprise xmas gift for my husband and he took receipt of the delivery so now he knows what he is getting !
19 november 2021
Antwoord van GUSTATORY
Hi, thank you for your feedback. All marketplace orders are dispatched directly from the brands in question, and so we are sorry to hear that Joy Resolve's packaging wasn't as you'd hoped, either aesthetically or security wise. We will get in touch with the brand right away on your behalf to notify them of your feedback.
Super service and fantastic products
16 november 2021
Deliver came promptly and the product…
Deliver came promptly and the product is really good. I wish I would have bought the size up on my fellow flask. It really keeps my drinks hott, for a very long time. It's too good at holding heat in fact, you can't enjoy your drink unless you keep the lid off.
4 november 2021
Great wine!
We tried this wine in a restaurant recently and we’re thrilled we could buy it online to enjoy again.
Item arrived well packaged and quickly. Would buy from again!
12 oktober 2021
The selection of coffees are amazing
The selection of coffees are amazing, very good. The only point to improve is the shipping, I have problems each month receiving the package from the local post office and the taxes for the shipping outside EU.
11 augustus 2021
The experience was good
The experience was good. I thought I would receive the coffee from the subscription the first day of the month but it arrived few days after. The coffee was gorgeous, and since it was the first month they sent an extra bag as a gift! If you are into specialty coffee and you want to try some of the best European roasters I definitely recommend a Gustatory subscription!
9 augustus 2021
Great coffee and a reasonable price
12 juli 2021
Great service!
9 juli 2021
I was referred to Gustatory through a…
I was referred to Gustatory through a friend and have found the experience to be really great! The coffee sent was of a great quality and the interactions with Gustatory as a whole was really personal and friendly! The hand written welcome note was a really great touch!
9 juli 2021
Cannot recommend MORE!!
I have been receiving coffee (their 87+ subscription) from Gustatory for nearly 2 years now, genuinely impressed with the quality and variety as they source from the best roasters from all over Europe. Always delivered fresh with roast date seldomly more than 2 weeks prior. Their customer service is also top notch, very approachable with the online chat service whenever I needed to adjust my subscription for intermittent increase in consumption with family and friends around. Price is very reasonable it is similar, if not cheaper than getting speciality coffee from well established cafes, but again you get the amazing variety. What more can a coffee enthusiast ask for?
8 juli 2021
Great service that’s flexible to your…
Great service that’s flexible to your coffee needs. Good communication too
8 juni 2021
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