Best customer service I've had in a long time. I was pleased with my table when it arrived, but unfortunately the top had been damaged in transit. I was worried, but a real person emailed me right bac... Toon meer
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Lees wat reviewers zeggen
From Italy. Extremely happy for the quality of the item. The wood is high quality. The packaging and the way was delivered I can say is very high level. I don’t give 5 stars because delivery was... Toon meer
Buyers in the UK beware of incurring customs charges from this company, despite their website saying free worldwide delivery, including all fees, customs and taxes. They also promise free returns, bu... Toon meer
Bedrijf heeft geantwoord
If you are prepared to wait the published time then you hopefully will be as happy as we are today. Superb quality little dressing table which we needed for an 85cm space. Arrived in perfect conditi... Toon meer
Bedrijfsgegevens
- Meubelwinkel
- Slaapkamermeubilair winkel
- Kindermeubelwinkel
- Keukenwinkel
- Woonkamermeubilairwinkel
- Kantoormeubilair winkel
Geschreven door het bedrijf
ONLINE SOLID WOOD FURNITURE STORE 100% Solid Wood Furniture Brand Premium quality for a healthier home Affordable elegance 🌎 Worldwide delivery
Contactgegevens
Verenigde Staten
- gvawood.com
3,8
Goed
23 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Top quality walnut furniture
Have just read the previous review on GVA Wood from the person who left a one star rating even though they didn't actually buy anything from the company or even have any contact with them! I have bought from GVA Wood, buying two solid walnut bedside tables. The quality is superb and the price was a fraction of what I would have paid for the same item produced in the UK. Okay, so delivery lead time was about eight weeks, but I knew this to be the case before I bought. I also knew that the items were being made in China, but I've previously experienced the quality of Chinese workmanship in wooden furniture and so had no worries about further purchases. We are so pleased with our purchase we will probably go back to buy a walnut bed to match the tables.
15 mei 2024
Review zonder uitnodiging
i didn't buy anything, didn't think it was a legit business
i didn't buy anything because i was suspicious of this website. I looked at the reviews for a product and they're all fake: same phrases, odd use of punctuation, props in the photo are all chinese products (even though reviewers all have USA flags beside them, indicating where it was shipped to) indicating photos were all taken in China. Also the floor in a lot of the photos is the SAME FLOOR.
19 april 2024
Review zonder uitnodiging
Antwoord van GVAwood
We understand that online shopping requires trust, and we appreciate the opportunity to clarify any concerns.
We are a U.S.-based company specializing in 100% solid wood furniture. All our furniture is crafted from high-quality wood sourced from the USA and Europe and produced by the #1 home furniture factory in China, a manufacturer recognized for its excellence and awarded Forbes 2024 China’s Annual Value Consumer Enterprise.
Our company operates under U.S. consumer protection laws, ensuring that every purchase is safe and secure.
Regarding our product reviews, we encourage all customers to share real feedback, including verified U.S. buyers who receive their furniture directly from our distribution network.
If you ever have any questions about our products or need assistance, our team is always happy to help.
Buyers in the UK beware of incurring…
Buyers in the UK beware of incurring customs charges from this company, despite their website saying free worldwide delivery, including all fees, customs and taxes. They also promise free returns, but this is also not true. Their response to my complaint makes no sense whatsoever, I quote
“We do not have hidden fees. When paying, we add $50 for delivery to the United Kingdom because we cover customs duties.” You will get nowhere arguing with such logic!
27 februari 2024
Review zonder uitnodiging
Antwoord van GVAwood
We offer free worldwide delivery, including all taxes, duties, and customs fees, with no hidden charges. When placing an order on our website, all applicable costs are already included in the final price. Customers will never be asked to pay additional fees upon delivery.
Additionally, we provide free returns if an item arrives damaged (which occurs in less than 1% of cases). However, if a customer wishes to return an item due to a change of mind, they are responsible for covering the return shipping costs to our Miami office.
We are fully committed to transparency and customer satisfaction, and we encourage customers to reach out to our team for assistance with any concerns.
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