Hakyarts Reviews 

Antwoord van Hakyarts

Een dag geleden

Hello,

Your parcel is currently being processed by US customs, following its arrival in the United States on 18 October. The latest tracking update indicates a temporary customs hold, although no specific reason has been provided.

Your order is still in transit, and delivery is expected within the next few days. The estimated delivery timeframe was displayed at checkout, and an express shipping option was also available if you preferred a faster service.

We understand that delays can be frustrating and appreciate your patience while the parcel completes customs processing.


Kind regards,
Hakyarts Customer Service

Antwoord van Hakyarts

10 okt 2026

Hello,

We’re sorry that your order hasn’t arrived yet, and we completely understand your concern.

At Hakyarts, we make every effort to dispatch orders promptly and ensure they enter the shipping network as quickly as possible. However, while we do everything we can on our side, we cannot always prevent delays once a parcel is in transit, as these can occur at various stages of international shipping and local delivery.

According to the latest tracking updates, your parcel arrived in Australia on 5 October, cleared customs in Melbourne on 7 October, and was subsequently received and sorted at the local processing facility.

We hope your order will arrive this week, although we cannot guarantee an exact delivery date.

This is also why we encourage customers to place their orders as early as possible, particularly during Q4, when shipping networks tend to experience higher volumes and transit times can be less predictable.

We sincerely apologise for the wait and appreciate your patience.

Kind regards,
Hakyarts Customer Service

Antwoord van Hakyarts

30 sep 2026

Thank you so much! We’re absolutely delighted to hear that you’re happy with your purchase and our customer service. Your kind words and 5-star review truly mean a lot to us!

Antwoord van Hakyarts

Geüpdatet op 6 aug 2026

Thank you for taking the time to share your feedback.

We are sorry to learn that you were disappointed with your order.

All of our art prints are produced from the artwork displayed on each product page and are printed on the paper option selected at checkout. Our Museum Quality paper refers to the archival quality, durability, and premium finish of the paper itself.

Many of the artworks in our collection are historical paintings or vintage prints. As such, they naturally retain characteristics of the original source material, including texture, grain, brushstrokes, or softer details.

We wish you had contacted us before leaving your review, as we are always happy to investigate any concerns and work with our customers to find an appropriate solution. If you contact us with your order number and photos of the prints you received, we will gladly review your order and assist you further.

Kind regards,

The Hakyarts Team

Antwoord van Hakyarts

28 jul 2026

Hello,

We're very sorry to hear that your order has still not been delivered.

We have been actively monitoring the shipment from our side as well. We noticed that the tracking unexpectedly stopped updating around 15 July, before resuming on 22 July, at which point multiple failed delivery attempts were recorded by the carrier.

Based on the tracking information available to us, we genuinely believed the carrier had contacted you regarding the delivery. Unfortunately, we had access to the same tracking updates as you and were not informed of any issue before then.

We completely understand how frustrating this experience has been, and we sincerely apologise for the inconvenience caused by the carrier. We are continuing to follow up on this shipment and will make sure a suitable solution is found if the parcel cannot be delivered.

Thank you for your patience, and please don't hesitate to contact us directly so we can assist you further.

Customer Service
Hakyarts

Antwoord van Hakyarts

24 jun 2026

Bonjour,

Nous sommes désolés d'apprendre que votre expérience n'a pas répondu à vos attentes.

Suite à votre demande, l'une de vos commandes a été annulée et remboursée avant expédition. Concernant l'article reçu, vous nous avez ensuite contactés afin de solliciter un retour et un remboursement. Nous vous avons confirmé qu'un remboursement serait effectué dès réception de l'article retourné, conformément à notre procédure habituelle.

À ce jour, nous n'avons malheureusement pas reçu le colis de retour. D'après les informations que vous nous avez communiquées, celui-ci vous aurait été réexpédié par le transporteur.

Nous tenons à préciser que nous ne refusons pas les retours conformes à notre politique et que nous restons disponibles pour trouver une solution dès que la situation du colis sera clarifiée.

Notre service client a déjà repris contact avec vous afin de poursuivre le traitement de votre dossier.

Cordialement,

L'équipe Hakyarts

Antwoord van Hakyarts

Geüpdatet op 15 mrt 2026

Hello,

We take customer feedback very seriously and always aim to resolve any issue quickly.

However, after carefully checking our records we were unable to identify any order or interaction associated with this review. We also reached out to request more details so we could investigate and assist, but unfortunately we have not received any response so far.

If you have indeed had an experience with Hakyarts, we would be more than happy to look into the situation and help resolve it. Please feel free to contact us with additional details so we can assist you properly.

Customer satisfaction is very important to us and we remain available to help.
Best regards,
Hakyarts Customer Support