Recently had a regular delivery of block salt. Normally uneventful, however this time one of the boxes was not there. Contacted Halite, spoke to Menachem. Sorted in a minute, expecting missing box... Toon meer
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Great price and you also get some incentive to bulk order or subscribe. The website is pretty good and the order process was straightforward. Fulfillment was handled perfectly, with no delays and... Toon meer
Bedrijf heeft geantwoord
Excellent customer service. I informed them that one block of salt had broken up on delivery and they dispatched a replacement the next day. However, to my great surprise they sent me a box of 3 x... Toon meer
Bedrijf heeft geantwoord
I ordered 10x25kg bags of tablet salt, these were delivered individually wrapped in a cardboard box. Two of the boxes were sufficiently damaged in transit, going through the cardboard box and tearing... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Discover the ultimate solution for your water softening needs with our Halite Salt water softeners. Available in both block and tablet forms, our high-quality products guarantee superior results. Enjoy the convenience of UK-wide express or free delivery options, making it easier than ever to access the benefits of soft water. Experience unbeatable quality at an affordable price point.
Contactgegevens
42 Wilbury Way, SG4 0AP, Verenigd Koninkrijk
- 020 3051 3859
- info@halitesalts.co.uk
- halitesalts.co.uk
4,5
Uitstekend
208 reviews
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Antwoord van Halite Salts
We're pleased to hear your order arrived promptly and that everything was clear and straightforward. Transparency and reliability are very important to us, so it's great to know that came through in your experience.
Thanks again for choosing Halite Salts!
Competitive price but some damage in transit and awkward packaging
6 blocks ( 25%) were crushed
The blocks were tightly packed in packs of 3 ( 24 kg) which meant they had to opened ( with some difficulty) before being able to move the blocks to place of storage. Previous suppliers have sent them individually which made it much easier to handle
28 juli 2025
Antwoord van Halite Salts
Hi
We’re very sorry to hear about the damage and the difficulty with the packaging in your recent order. We completely understand how frustrating this must have been for you.
We have now improved our packaging process to provide better protection during transit and to make handling much easier. We’re confident this will prevent a repeat of the issues you experienced.
If you get in touch with us, we’ll be happy to arrange replacements for the damaged blocks. Thank you for bringing this to our attention, and we hope to provide you with a much smoother experience next time.
Kind regards,
Halite Team
Value for money
Very quick delivery. Very well packaged. Value for money.
I use to use another supplier, but their prices have increased and the salt was delivered by DPD ,as are yours, but they never packaged the packs and most of the blocks ended up broken. No chance of that happening with yours, as they are well packaged as packs of 3.
Have not used the product in the softener yet, but looking at the salt block I do not expect any issues with it.
28 juli 2025
Antwoord van Halite Salts
Thank you for taking the time to leave such a detailed review. We're really pleased to hear you noticed the care we put into our packaging and that your order arrived quickly and safely. It’s great to know we've earned your trust over other suppliers – that means a lot to us.
We’re confident you’ll be just as pleased with the salt once it’s in use, but if you ever need anything, our team is always here to help.
Antwoord van Halite Salts
Thanks for the great feedback! We’re glad your order arrived quickly and in perfect condition. We really appreciate your support.
Great service salt delivered next day…
Great service salt delivered next day will definitely use again
25 juli 2025
Antwoord van Halite Salts
Thank you for the fantastic review! We're delighted to hear your salt arrived the next day and that you were happy with our service. We look forward to your next order!
Superb customer service
Superb customer service. After DPD lost the original delivery, Halite Salts went out of their way to make sure a replacement arrived as quickly as possible
23 juli 2025
Review zonder uitnodiging
Antwoord van Halite Salts
Thank you so much for your kind words! We're really pleased to hear you were happy with the service. We're sorry the original parcel was lost by DPD, but we're glad we could get a replacement to you quickly. If you ever need anything in future, we're always here to help!
Excellent!
A real human being at the end of the phone; easy ordering online, and next-day delivery.
26 juni 2025
Antwoord van Halite Salts
Thank you for the lovely review! We're so glad you found the ordering process easy and appreciated having someone real to speak to. Great to hear your delivery arrived the next day too – we hope to serve you again soon!
Great Customer Service
I ordered block salt from Halite Salts and it was dispatched very prompty. However, the courier company (DPD) messed up completely and delivered only partial order and that too damaged. However, on contacting Halite about the problem, they were very polite and apologised on behalf of the courier company and promptly sent replacement salt in the same week. Their director (Ollie) personally called me to express concern about the experience I had - which obviously was the fault of DPD rather than Halite Salts. Great customer service and I would highly recommend them !
1 juli 2025
Review zonder uitnodiging
Antwoord van Halite Salts
Thank you so much for your thoughtful review. We're really sorry for the issues caused by DPD, but we're glad we could make things right quickly. It means a lot to hear that our service stood out despite the courier mishap. Ollie and the whole team truly appreciate your kind words and recommendation – we're always here if you need anything in future!
You delivered the wrong salts to start…
You delivered the wrong salts to start with due to your error. You delivered the correct salts fairly quickly but did not take back the wrong ones. I asked can you please pick up these but was told we could do what we want with them. Excuse me but we cannot use these or give them away or sell them, another of your ideas. They take up too much room and are very heavy. THIS IS YOUR FAULT AND YOUR RESPONSIBILITY Can you please organise their pickup and removal from our property ASAP.
Grant Morrison
25 juni 2025
Antwoord van Halite Salts
Thank you for your review. As you know, we had an issue with our warehouse who sent the wrong salt order to a number of customers. We have addressed this with our warehouse and our immediate priority has been to ensure that the correct salt product is sent out. We are therefore pleased to hear that you have received the correct product quickly. Most of our customers have been able and willing to dispose of the unwanted salt as this is an unusual issue and we have not had to have in place a means of collection. However this is something we are looking into. Thank you again for bringing this to our attention. We will contact you directly to resolve this.
Edit: We have tried calling but unfortunately have been unable to get through however we apologise once again and if you are available to talk and resolve the issue our number is: 020 3051 3859. Thanks
Great customer service and very quick delivery
Having placed an order it turned up promptly but there was an issue with it so I emailed Halite and they responded very quickly, accepted the issue and it was resolved without any fuss the next day. Very impressed with the customer service and will definitely use them again.
27 juni 2025
Review zonder uitnodiging
Antwoord van Halite Salts
Thank you for your kind words! We’re really pleased to hear that our team resolved the issue quickly and without any hassle. We always aim to make things right as smoothly as possible. We truly appreciate your support and look forward to serving you again!
– The Halite Salts Team
Antwoord van Halite Salts
Thank you so much for your kind review! We're really pleased to hear you were happy with the price, delivery speed, and packaging. We appreciate your support and look forward to serving you again soon.
– The Halite Salts Team
Antwoord van Halite Salts
Hi
Thank you for your order and for taking the time to leave a review. We're really pleased to hear you found the online ordering easy and that delivery was quick.
We appreciate your comment about the packaging being rather heavy – water softener salt can be weighty, but we’ll definitely take your feedback on board as we’re always looking for ways to make handling easier for our customers.
If there’s anything else we can do to help, please don’t hesitate to get in touch.
Kind regards,
halite
Antwoord van Halite Salts
Thank you for your review! We’re glad to hear your order arrived promptly. We appreciate your support and hope to serve you again soon.
– The Halite Salts Team
Antwoord van Halite Salts
Thank you for your review! We're pleased everything arrived as promised and that you're happy with the quality of the salt. We really appreciate your support and look forward to your next order!
Antwoord van Halite Salts
Thank you for your great feedback! We're happy you found our products to be good value and that delivery met your expectations. We appreciate your support!
Antwoord van Halite Salts
Thank you for your kind words! We're glad to hear the delivery was prompt and that our driver was helpful. We'll be sure to pass on your compliments — and we look forward to serving you again soon!
Happy to order again
Easy to place an order, comparatively less in price, arrived in time.
27 mei 2025
Antwoord van Halite Salts
Thank you for the great feedback! We're so pleased to hear that you found the ordering process easy, the pricing competitive, and delivery timely. It means a lot that you'd be happy to order again — we look forward to it!
Ordered and delivered within a couple…
Ordered and delivered within a couple of days. An excellent service.
27 mei 2025
Antwoord van Halite Salts
Thank you for your lovely review! We're delighted to hear your order was delivered promptly and that you found our service excellent. We truly appreciate your support and hope to serve you again soon!
Quality products
Quality products, reliable company and great service. Would highly recommend. Very impressed thank you!
24 mei 2025
Review zonder uitnodiging
Antwoord van Halite Salts
Thank you so much for your kind words! We're thrilled to hear you were impressed with our service and products. Your recommendation means a lot to us. If there's ever anything else we can help with, please don’t hesitate to get in touch. 💬
– The Halite Salts Team
Great website to navigate
Great website to navigate.
Price very competitive.
Arrived in perfect condition & was kept informed about delivery status.
Would highly recommend.
24 april 2025
Antwoord van Halite Salts
Thank you for the fantastic review! We're so pleased you found our website easy to use, our pricing competitive, and the delivery smooth and well-communicated. It's great to know the product arrived in perfect condition. We really appreciate the recommendation and look forward to serving you again!
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