Recently had a regular delivery of block salt. Normally uneventful, however this time one of the boxes was not there. Contacted Halite, spoke to Menachem. Sorted in a minute, expecting missing box... Toon meer
Bedrijf heeft geantwoord
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Great price and you also get some incentive to bulk order or subscribe. The website is pretty good and the order process was straightforward. Fulfillment was handled perfectly, with no delays and... Toon meer
Bedrijf heeft geantwoord
Excellent customer service. I informed them that one block of salt had broken up on delivery and they dispatched a replacement the next day. However, to my great surprise they sent me a box of 3 x... Toon meer
Bedrijf heeft geantwoord
I ordered 10x25kg bags of tablet salt, these were delivered individually wrapped in a cardboard box. Two of the boxes were sufficiently damaged in transit, going through the cardboard box and tearing... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Discover the ultimate solution for your water softening needs with our Halite Salt water softeners. Available in both block and tablet forms, our high-quality products guarantee superior results. Enjoy the convenience of UK-wide express or free delivery options, making it easier than ever to access the benefits of soft water. Experience unbeatable quality at an affordable price point.
Contactgegevens
42 Wilbury Way, SG4 0AP, Verenigd Koninkrijk
- 020 3051 3859
- info@halitesalts.co.uk
- halitesalts.co.uk
4,5
Uitstekend
208 reviews
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Antwoord van Halite Salts
Thank you for your review! We're glad we could meet your request. Let us know if there's anything else we can help with
Antwoord van Halite Salts
Thank you for your review! We're glad we could meet your request. Let us know if there's anything else we can help with
Very good value
Very good value. Prompt dispatch. Well packaged.Very good customer service.
24 februari 2025
Antwoord van Halite Salts
Thank you for your review! We're glad we could meet your request. Let us know if there's anything else we can help with
Antwoord van Halite Salts
Dear David,
We sincerely apologise for not responding to your email in a timely manner. That was not the level of service we aim to provide, and we deeply regret any frustration this caused.
I can confirm that we have now replaced the broken salt blocks. We appreciate your patience and understanding, and we truly value your business.
If there is anything else we can do to assist you, please don’t hesitate to reach out. We hope to serve you again in the future and provide a much better experience.
Best regards,
Ollie Weston
Director, Halite Salts
Order late and short
Ordered 2 25kg bags, delivery was a day late and only 1 bag delivered, still waiting to hear where 2nd bag is
30 januari 2025
Antwoord van Halite Salts
Dear Harry,
We sincerely apologise for the issues with your order and for not responding to your emails in a timely manner. Unfortunately, DPD lost one of the bags in transit, and we regret that this was not resolved as quickly as it should have been.
I can confirm that we have since replaced the missing bag of salt and that I personally called you to apologise for the mistake. We truly appreciate your patience and understanding throughout this process.
We value your business and hope to have the opportunity to serve you again in the future, providing the level of service that you rightfully expect. If there is anything further we can do to make this right, please don’t hesitate to reach out.
Best regards,
Ollie Weston
Director, Halite Salts
First time using Halite Salt and Very…
First time using Halite Salt and Very pleased with the speed of delivery unlike some companies where it takes a month or more.
Hopefully it’s not a one off and it will be the same delivery speed if I subscribe to them.
Well done Halite I will recommend to friends and families. 👍👍👍
29 januari 2025
Antwoord van Halite Salts
Thank you for your thoughtful review! We're delighted to hear you were pleased with our fast delivery—we pride ourselves on getting orders out quickly. Rest assured, our commitment to speed and reliability is here to stay! We’d love to have you as a regular customer, and we truly appreciate your recommendation. See you again soon! 👍😊
Antwoord van Halite Salts
Thank you for your fantastic review! We’re thrilled to hear you were happy with the quality, speed of delivery, packaging, and pricing
Prompt service .
29 januari 2025
Antwoord van Halite Salts
Thank you for your feedback! We’re glad you were happy with our prompt service
Antwoord van Halite Salts
Thank you for your review! We're pleased to hear you found our prices competitive and delivery speedy. We appreciate your support and hope to serve you again soon!
Antwoord van Halite Salts
We really appreciate your kind words! Providing great after-sales service is a top priority for us, and it's fantastic to hear we met your expectations. Thank you for your recommendation!
great service and good commutations
great service and good commutations
will use again
27 januari 2025
Antwoord van Halite Salts
Thank you for your review! We're glad you appreciated our service and communication. We look forward to serving you again soon!
Antwoord van Halite Salts
Thanks for your feedback! If there's anything we can do to make your experience even better next time, let us know—we’re always looking to improve!
The salt blocks delivered damage 👎🏻
2 januari 2025
Antwoord van Halite Salts
Dear Mr Kawa,
I sincerely apologise that your salt blocks arrived damaged. This is not the experience we want our customers to have, and I completely understand your frustration.
I appreciate the opportunity to speak with you over the phone and apologise personally. As mentioned, please do reach out to me when you next need salt, and I will ensure we make this right for you.
Thank you for your patience, and I truly hope we can provide you with a much better experience in the future.
Best regards,
Ollie Weston
Director, Halite Salts
Antwoord van Halite Salts
Thanks for your review! We're glad you’re happy with the fast delivery and quality of our product. We appreciate your support and look forward to serving you again!
Antwoord van Halite Salts
Thank you for your kind words and for taking the time to leave a review! We're delighted to hear you were pleased with the product and the speedy delivery. Your satisfaction means a lot to us, and we hope to serve you again soon!
Antwoord van Halite Salts
Thank you for your great feedback! We're thrilled to hear you found the ordering process easy, appreciated our quick delivery, and value our pricing. Your satisfaction is important to us, and we look forward to serving you again soon!
Antwoord van Halite Salts
Thank you for your feedback! We're so pleased to hear you were happy with our prompt delivery. We appreciate your support and look forward to serving you again in the future!
Quick delivery Helpful driver
27 december 2024
Antwoord van Halite Salts
Thank you for your kind review! We’re delighted to hear you were pleased with our quick delivery and that the driver was helpful. Providing excellent service is always our priority. We look forward to serving you again!
Block salt arrived in time in shape without breaking. Value for money. Reliable company,service as promised.
Block salt arrived in time without breaking. Value for money.
27 december 2024
Antwoord van Halite Salts
Thank you for your fantastic feedback! We're so pleased to hear that your block salt arrived on time and in perfect condition. Providing value for money and reliable service is what we strive for, and it’s great to know we met your expectations. We look forward to serving you again soon!
Antwoord van Halite Salts
Thank you for your lovely feedback! We’re thrilled to hear you found our team friendly and appreciated our customer service. Your satisfaction means a lot to us, and we’re always here to help. We look forward to serving you again!
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