Hampshire Generators Reviews 285

Unfortunately I ordered the wrong power station. Lucy arranged the return and refund. Would definitely recommend. I'll do my research and order the right one now.

I purchased the Excel 10kw enclosed diesel generator recently and it was sent out a couple of days later. Unfortunately the unit was damaged during transit, so I immediately rang Hampshire generators who asked for photos of the damage and the serial number of the generator. They were extremely helpful in offering me either immediate repair or a replacement as soon as one was available. As the damage seemed quite significant and I was not sure of any long-term effects this might have, so I asked for a replacement. I was fully informed of a due delivery date which I accepted. The correspondence with the company was excellent and was kept fully informed of progress along the way, so I would not hesitate to recommend them. The generator itself seems very solidly built and cheaper than others of the similar output, with heavy metal framework a solid engine and generator and simple controls. With regular maintenance at the given times this unit should last many years. I bought the unit as an upgrade for my off grid workshop requiring an average output of 6kw at 32amps, only running for about 15 hours a week.

The timeliness of the response, postage and communication from hampshire Generators was excellent

Highly recommended, super customer service, prompt reply, before and during purchase and next day delivery for Bluetti AC300.
I hope good service provisions will carry on if anything goes wrong during the next warranty period of 4 years.

Possibly the worst company I’ve ever had to deal with. Sold me a faulty product - wouldn’t replace or fix it even though it was under warranty. Told me months worth of lies, lost me a lot of income. Don’t waste your money.

Your help with sourcing the replacement part was persistent and patient. Many thanks.

Great service from the company. Andy and Lucy absolute stars. Cant thank you enough. Highly recommended

Ordered on Monday, delivered on Wednesday. Excellent service and buying experience. It’s nice when companies do what it says on the tin. Top marks and thank you. 👍

Excellent company to deal with. 5 star customer service, reliable and fast. Highly recommended.

Great service from Hampshire Generators and Lucy Miller. My Bluetti AC240P developed a fault and Lucy contacted Bluetti and arranged for it to be collected to be inspected. Unfortunately it couldn't be fixed and I now have a new one! Only buy a Bluetti product from an authorised dealer!

I need a reliable generator to top up marine batteries during winter months when there is limited solar available.
Contacted Hampshire Generators, they were quick to respond and the unit I bought was on promotion with a 2 year warranty.

Great service, great price and the generator has done over 20 hours work in the 4 days since I bought it without missing a beat.

I had previously bought a new generator online from a retailer, no workshop and no expertise. The unit quickly failed and even with a refund I lost money as well as time. Hampshire Generators has the workshop and expertise to ensure only good quality machines are stocked.

Cannot recommend Hampshire Generators enough 👍

I would like to comment on the after sales service provided by Lucy as she has been really helpful. I enquired about returning one of the items I had purchased as it was surplus to my needs and Lucy responded to my email very quickly, explaining the process and then following up with me so she could look out for the returned item and refund the money. I have never received such an efficient after sales service. I would definitely recommend this company. Thank you Lucy.

Exceptional Service - Lucy made the warranty process seamless!
​Rating: ⭐⭐⭐⭐⭐
​I recently had to process a warranty return for my EcoFlow unit, and I cannot recommend Hampshire Generators enough. Dealing with warranty claims can often be a headache, but this was the complete opposite.
​A massive thank you to Lucy, who handled my case. She was absolutely brilliant and helped me every single step of the way. Her communication was clear, she kept me updated throughout the entire process, and she made sure everything was resolved quickly and professionally.
​It’s rare to find such high-quality customer service these days. If you're looking for a company that actually stands by the products they sell and treats their customers with genuine care, look no further.
​Pros:
​Professional and knowledgeable staff.
​Fast response times.
​Stress-free warranty handling.
​Would you like me to tweak any specific details, or should I generate a second version with a slightly different tone?

I highly recommend buying your generator from Hampshire Generators. I had a problem months after purchase and thought I’d be on my own, but I contacted them anyway and their customer service was amazing. They followed up, made sure everything was fully resolved, and sorted the issue within days with no hassle — even replacing the part I needed. Huge shout out to Lucy, hands down the most helpful customer service I’ve ever dealt with!

Excellent customer support with a defective item. New item delivered to my door after liaising with warranty staff. Thank you!

Terrible customer service advertise item in stock when quite clearly isn’t

Ordered a Excel Power XL3000E 3kW Open Frame Petrol Generator , arrived as scheduled.
I emailed a query regarding the engine oil when preparing the engine before starting . Very quick reply. Excellant advice and offer of support if needed.
Engine started . All Good. Thanks to Lucy from Hampshire Generators.....

Every thing was so easy from ordering to delivery and easy to track the delivery
If there is any problems the staff are always very helpful and quick to respond with any questions or concerns I will definitely recommend them to anyone who was looking to get a generator

Great service, excellent products.

From the initial contact, their customer service was exceptional. They understood the urgency of our situation and scheduled a technician promptly. The technician arrived on time and was extremely knowledgeable, quickly diagnosing the issue.