Handelsbanken plc (UK) Reviews 

Always a joy to deal with. We are so impressed by the personal service the Wrexham Branch give. The follow up email we received today to check a problem, that was not of their making, had been resolved was so thoughtful. Thank you Rebecca.

The most effective communication & best customer service that I have ever had the pleasure to encounter from a bank. Nothing was too much trouble & all my enquiries were answered clearly & quickly. Particular thanks to Bryony!

Commercial customers of 16 years at Milton Keynes. 100 percent repayment record against commercial mortgages. Had a great relationship with previous account manager.

All of a sudden funding withdrawn, apparently due to the new account manager not feeling "any relationship" with us. Had the displeasure of speaking with a local branch area manager today, odious man who refuses to actually listen to clients, and was told I clearly show I am not a "relatonship" client as I mentioned I don't listen to my voicemail. Told by him previously decisions to withdraw funding are on a branch level, then told my the branch manager there was some risk score decision made in head office that meant the loan had to be pulled. The incompetent area manager did not discuss or answer questions regarding this "risk".

16 years repayment history of 100 percent, 5 x loan to value. However we are a "risk" though that "risk" is not explained. Very contradictory. Appear to be saying the decision to pull the loan is the account manager, as branch manager told me, she sees very little risk agrees all payments are made... surely they should change the relationship manager (the only one) rather than removing clients. Absolutely shambolic service. I would advise any commercial real estate investor to look elsewhere.

Edit***** complaints procedure is a waste of time. My complaint was dealt with and replied to by one of the people I was complaining about, that being the branch manager. Literally a waste of time even making a complaint. Then have been asked to review my review.... hahaha total joke. Have been asked to re edit due to review containing "personal details" all of which they happily put on their website but don't allow you to put here. 😉

From start to finish the service was excellent, we had direct contact with the decision makers via our excellent relationship manager, turnaround of questions was quick and when things came up they had a very sensible approach to working to find a solution with us. As new mortgage clients we have been very happy with service.
We used Handelsbanken on the back of friends positive recommendation and based on our experience have already recommended Donna Fletcher in the West End branch to friends.

Excellent tailored relationship management serviceOur manager is always available to help with all queries, big and small. We have been able to achieve some of our important financial milestones thanks to Handelsbanken. Far better than the typical large high street bank.

Used Handelsbanken for 20 years, was alright until I one day had to transfer a larger sum from abroad, I contacted customer service months in advance to make sure there wouldn't be any issues, and when the day came they couldn't accept the transfer. The short of it is that the customer service either lied or didn't know what they were talking about, and I had to pay the fees to make up for their mistake, swapped banks shortly after.

Took way too long to communicate with. Like they are avoiding to do so.

Banked with Handelsbanken for 4 Years. Relationship manager was fantastic when we joined.
He left and was replaced by a very unexperienced man, who decided to revalue all the property in Covid even though LTV was low!
Last year , we suffered some trading issues . We went to HB for temporary support. Instead of helping or just refusing, they appointed LPA receivers . Crippling us, the business and nearly resulting in a nervous breakdown on my part .
The cost of refinance to our business was nearly £200k.
We were lucky we could escape and move on .
This is a bank that gives you an umbrella on a sunny day, but takes it away when it rains. Avoid this bank like the plague.
Oh by the way , in four years - my branch has seen 5 managers. I suppose that says a lot …
I cannot give negative score or I would

Har varit på kontoret i Båstad och aldrig blivit så illa bemött på en bank. Galet dålig service - lite som en parodifilm - men den är inte rolig bär man är en del av den.

Kontentan var ”lilla vän, det begriper väl du att vi inte kan hjälpa dig, hur skulle det se ut - kom tillbaka som helkund så kanske vi lan överväga att behandla dig med respekt men nu är vi faktiskt upptagna (det fanns inga andra kunder på plats och telefonerna var tysta)”

Det jag ville var att öppna fondsparande åt mina barn. I stället blev jag hänvisad till ett lokalt kontor som inte finns (det vill säga en ort som inte har ett kontor). Obegripligt dåligt och ogästvänligt så att man får rysningar bara av att gå i närheten av kontoret.

Kan även tillägga att jag gjorde ett försök att prata med deras kundtjänst (via telefon) och då hävdar de att de inte kan verifiera mig då mitt BankID är utfärdat av en annan kund - jag tror (är nästan helt säker på det) att det inte är lagligt att neka identifikation via BankID baserat på vem som gett ut det då BankID är ett eget företag och inte kopplat till specifika banker!

Kort och gott - undvik, tror att det blir bäst så för dig och de som jobbar på kontoren!

Har varit hos handelsbanken i helsingborg idag för att få hjälp men min kundansökan.Istället de hjälpa mig behandlade chefen och bank-medarbetare mig som slav och skrev på mig. Rekomendera inte alls handelsbank.

I am glad the subject of exclusion from a bank has been raised . Our accounts were closed under the guise of PEP rather than do the appropriate and proportionate investigation . We were excluded at a vulnerable time for us ( during Covid ).The alleged link was so absurd it was I hope other customers who were discriminated in this way join in the campaign and report Handlesbanken to the appropriate authorities .

I've been banking with Handelsbanken East Sussex since 2016 & can confidently say that my experience has been the best I've ever had in over 40 years of running bank accounts.

Handelsbanken is like a private bank but without the costs & hurdles.

If you want the very highest levels of customer service & a personal relationship - where you speak to real people you know instead of a faceless organisation that does not understand you, your money or your needs - then I recommend Handelsbanken.

Don't just take my word for it. Handelsbanken regularly comes in at the top 1, 2 or 3 positions of banking customer satisfaction surveys.

Finally, I get the impression that Handelsbanken is a very safe bank - much safer than other UK banks - because it is so risk averse & careful.

I august blir det ett år siden jeg reklamerte på ett svindelforsøk mot mitt kredittkort. Enda har de ikke klart å få ordnet opp i det. Det er da jeg begynner å føle meg svindlet av banken - i tillegg.

Förvånad över de låga betygen. Har både swedbank och handelsbanken. Handelsbanken kundservice är toppnotch, både via telefon och på plats. De har löst mina problem så lätt som möjligt. Trots vissa nyanställda som var lite osäkra på området så försökte de hjälpa mig så gott de kunde. Mycket bra upplevelser från Handelsbanken

A business customer for 10years+. We enquired for an additional credit card for a staff member, we had 3 cards already. 2 days later, we received an email to state "Following a recent review we are closing your business account(s)" as we are apparently outside their risk tolerance. We were given 2 months notice that all our accounts would be stopped and cheques posted with our funds if not transferred out.
A local profitable business. No overdraft. No loans. No credit issues. Substantial money in our accounts.
Be aware "Local Relationship Banking" does not appear to fit their current business practices. Our last contact from our account manager was in January. Quite possibly the worst experience I have personally had with a bank.
Huge amounts of admin for the business and very little explanation or contact.
I hear I was not the only one culled last week too.
Be aware of any relationship with them ☹

what goes right anymore, when I first moved to the bank it was relatively local, the staff were all good quality,and the service was very good, Now I am going to have to move banks ,might as well be back on the high street banks, the internet system is a joke! everytime they update it, disaster , the staff in branch, well if they worked for me and I caught them treating customers like they treat me!!.Part of the problem is that they don't hire on performance and so end up with the kind of staff who can't meet targets, ie the dregs I used to recommend them to my friends/clients I have stooped doing this , just so frustrating it was a really good bank to work with, now....................

Really happy with this bank. Good customer service (Norway), and really nice online solutions. I recommend Handelsbanken to everyone!

I recently approached Handlesbanken to open account as Child and Co where I currently hold my main account has closed its physical branch and I wanted to have a personal service for which I was quite happy to pay.
I have an excellent credit score, and would be quite happy to pay the fee of up to £ 50 per month. I was phoned back by a representative who told me that although Handlesbanken do not proport to have any minimum criteria, they in fact require clients to have incomes exceeding 100k or to deposit a minimum of 500k or take out a mortgage in excess of a million.
As they say they have over 160 branches in the UK, does this mean that each of these branches is full of people who meet these criteria? I think not. If they did, why would they be with Handlesbanken rather than Coutts, Weatherbys or Arbuthnot Latham?

The worst online system I have ever come across. As a bookkeeper who works with a wide variety of banks this has to be the most painful bank to use. It invariably takes up to 2 hours to make a payment because the website keeps freezing. The system is incredibly clunky, setting up the app was a nightmare - the guide missed out loads of steps you have to take. It took 3 phone calls and 3 hours to set it up because even they don't know how to do it, it is so ridiculously complicated. Thinking of dropping my client because I can't bear the lost hours spent

Better by far than the two High Street British banks I have left. Telephone and straight away I speak to a person who can actually answer the questions I ask.