I paid them to clean the carpets in my 1 bedroom flat in March. They arrived 4 hours late and only spent 10 minutes cleaning the carpets (I was not present while they were there). When I inspected t... Toon meer
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Highly recommend Handy Cleaners. Poli has been cleaning our flat for around 1.5 years, and she never misses anything. Great price, reliable, trustworthy, and thorough service. We had fortnightly clean... Toon meer
I found the experience very easy to book. Got a reply immediately. A short delay on getting a response to some questions but I think the office may have been unattended for a short while. However they... Toon meer
Bedrijf heeft geantwoord
Recently booked an end of tenancy deep clean with Handy Cleaners. The quality of cleaning was extremely poor (floors not mopped, missed dusting and hoovering, cupboards not cleared out). They refused... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Handy Cleaners - a reliable London-based cleaning company. Our cleaners are here to serve any and all of your commercial or residential cleaning needs! Our cleaning services are performed by certified cleaners who are polite, skilled and well-trained. We offer the following services: carpet cleaning, upholstery cleaning, patio cleaning, regular domestic cleaning, oven cleaning, window cleaning, gutter cleaning and many others.
Contactgegevens
53A Bollo Lane, W4 5LS, London, Verenigd Koninkrijk
- 020 3743 0505
- webmaster@handycleaners.com
- handycleaners.com
2,6
Slecht
171 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 28% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Amazing service.carpet is looking like…
Amazing service.carpet is looking like brand new.higly recommend.thank you again
15 december 2021
Review zonder uitnodiging
Excellent carpet cleaning service…
Excellent carpet cleaning service today. I had to change date and time and this was done easily.
Thanks
10 december 2021
Review zonder uitnodiging
Fantastic company fast and efficient…
Fantastic company fast and efficient service and the technician who carried out the carpet cleaning was first class I would highly recommend them.
7 december 2021
Review zonder uitnodiging
Excellent service 👏👍
Excellent service, punctual and very helpful. I would really recommend using them .perfect job and perfect staff. My carpets are beautiful and clean. Thanks Handy cleaners!!!
3 december 2021
Review zonder uitnodiging
Carpet and sofa cleaning
Carpet and sofa cleaning.
Excellent service. Technician did a fantastic job. Price very competitive.
Highly recommend Handy Cleaners
30 november 2021
Review zonder uitnodiging
I was very happy with the service and…
I was very happy with the service and cleaning of my carpet and rug. He was punctual and polite. He completed the job efficiently and did a thorough job. My carpet is clean and stain free. Thank you I would recommend to any one who needs their services.
20 november 2021
Review zonder uitnodiging
I needed urgent cleaning at an…
I needed urgent cleaning at an apartment and Ha day Cleaners came to my rescue! The team arrived very punctual and the place was sparkling after 3 hours.
Highly recommend and will use again.
Thanks to Katie and team
15 november 2021
Review zonder uitnodiging
Wonderful Carpet Cleaning
Our bedroom carpet was transformed by Handy Cleaners and now looks brand new! Extremely professional, helpful and polite, I will definitely be calling on Handy Cleaners again. Thank you!
11 november 2021
Review zonder uitnodiging
requested a booking to clean flat with…
requested a booking to clean flat with urine stains. they all came out well and carpet looks much better. Alex did a great job on the carpet and sofa. arrived on time and professional. also Pam in office was really helpful, polite and efficient.
8 november 2021
Review zonder uitnodiging
Good job
Good job! Booked for end of tenancy carpet cleaning easy process and it was all done perfectly.
22 oktober 2021
Review zonder uitnodiging
Do not use this company
Do not use this company. They are incompetent and so not take responsibility for damage they cause.
In May, their technician created new, irreversible stains on the rug he was cleaning. Rug now needs to be replaced. After a struggle to get HandyCleaners to agree acceptable compensation, they did so in June. They have still not paid up, arguing that I must rely on their subcontractors insurance. I have no contract with him. I am taking them to court.
27 september 2021
Review zonder uitnodiging
Deep cleaning of an empty house
We booked deep cleaning of an empty house before moving in. The house was in a clean condition, but we still wanted it cleaned because builders used the toilet and there was some dust.
The cleaning by Handy Cleaners was barely noticeable. I found small crumbs in the fridge and the over was clearly not cleaned. Also, there was dust for example on the radiators, the boiler and the ceiling lamps. The rest of the house was reasonably clean, but it wasn't too dirty to begin with. All in all pretty mediocre cleaning especially considering the price.
27 september 2021
Review zonder uitnodiging
Antwoord van Handy Cleaners
Dear Anna,
Thank you so much for taking the time to share your honest feedback. We know how important a cleaning service is and we are very sorry to hear about your disappointment with it.
Our mission is to provide services that people love and are very sadden to hear about the impression you have been left with our cleaning services, as it was never our intention to cause any inconvenience to you.
Unfortunately, we have not been made aware of the unsatisfactory service you have received and would love to look into this for you, as we would never allow for this issue to remain unattended.
We would highly appreciate it if you inform our customer service representatives of any issues raised as our team is already looking into the details of your booking, and they will be delighted to discuss it all with you in order to help in making it right.
Kind regards,
The Handy Cleaners Team
Handy Cleaners
This is the second year we used Handy Cleaners. This time they also cleaned our sofa. Super happy with results for both.
17 september 2021
Review zonder uitnodiging
Next day carpet clean
We needed a carpet cleaned ASAP and Handy Cleaners were able to send someone the next day. The cleaner was extremely polite and thorough and did an excellent quick job. I will be using them again in the future.
13 september 2021
Review zonder uitnodiging
great service
We had our oven and carpet cleaned this week by the team at Handy Cleaners. It was a great experience, our oven is sparkling and the carpet too. Efficient and friendly, and competitive in price, we will be using Handy Cleaners again!
4 september 2021
Review zonder uitnodiging
Excellent service at a reasonable…
Excellent service at a reasonable price. Cleaner was on time and very polite and respectful. Excellent work thanks. We will definitely use you in future.
20 augustus 2021
Review zonder uitnodiging
Look elsewhere for end of tenancy
Recently booked an end of tenancy deep clean with Handy Cleaners. The quality of cleaning was extremely poor (floors not mopped, missed dusting and hoovering, cupboards not cleared out). They refused to guarantee the kitchens and bathrooms due to limescale, then proceeded to not bother to clean these rooms properly at all. Needless to say we had to resort to booking another cleaner last minute to get our deposit back. Avoid making the same expensive mistake, and avoid this company.
5 augustus 2021
Review zonder uitnodiging
Highly recommend Handy Cleaners
Highly recommend Handy Cleaners. Poli has been cleaning our flat for around 1.5 years, and she never misses anything. Great price, reliable, trustworthy, and thorough service. We had fortnightly cleanings until recently and have now upped our schedule to weekly cleanings. Very happy with their service!
5 augustus 2021
Review zonder uitnodiging
I had problems with Handy because they… took my money when there was no service rendered.
I had problems with Handy because they never notified me as to when my cleaner would be coming, There is no one to call directly if you have a problem. Emailing takes severals days at best. So I stopped payment on my account with Handy at my bank. One month goes by no problem. Now this month August they from what I am told changed their ID number and was somehow able to take money out of my bank account. Believe me i am addressing this with my bank for sure. But as of right now I have paid for services not rendered. I think they are crooks
4 augustus 2021
Review zonder uitnodiging
Antwoord van Handy Cleaners
Dear Sadie Hart,
We are really sorry to hear about your terrible experience with the cleaning company you have been hired but unfortunately, you have addressed your issues on the wrong cleaning company's page.
We are Handy Cleaners and are based in the United Kingdom and serving only the city of London. You are living in the United States, so it is impossible for us to be your cleaning provider.
Also, in your reviews history is seen that you have previously addressed an issue with signing a contract for 6 months with HANDY and have referred it to their cleaning company's page: HANDY.com unlike this time. So, we truly hope that you take this issue again to them in order to get it solved and you sort everything regarding your wrongfully charging out and get refund for it!
Wish you all best,
The Handy Cleaners team
They cancelled on us at the last minute…
They cancelled on us at the last minute for a post-building work clean-up, a day before we were supposed to move in. Pretty awful.
27 juli 2021
Review zonder uitnodiging
Antwoord van Handy Cleaners
Dear Ahmad Ghaddar,
Thank you for bringing this to our attention. We are very sorry to hear about the situation you had to deal with due to last minute cleaning service cancelation and we are very concerned to hear about your unpleasant experience.
Here is why our customer care team is currently working on your case as we would like to get to the bottom of the matter.
Unfortunately, we can't locate you in our database and would kindly ask you to please share some more details about your booking, as your booking Reference number or/and Customer ID, so that we could easily identify you and take account of what exactly has happened and respectively, be able to present a resolution for you.
Looking forward to hearing back from you!
Kind Regards,
Handy Cleaners
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