Over the months I have bought from Happen their customer service has really improved. Since Ellie especially has been dealing with my account it has felt extremely efficient, friendly and so helpful,... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I am so grateful for the help your company has provided. This journey has been life-changing for me. My cholesterol levels have improved significantly, and the boost in my self-confidence is incredibl... Toon meer
Bedrijf heeft geantwoord
Emily's a breath of fresh air. I had an issue and she sorted everything out nothing was too much trouble. Everything up to now has been a positive experience. Thank you for all your help. Much appreci... Toon meer
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Poor poor poor! Followed link in an online ad as offered discount on Mounjaro. Went through the whole process and placed order only to receive an email 2 days later to say that ‘due to some people... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Happen, our mission is to support people on their weight-loss journey with care, professionalism, and a genuinely human approach. We believe healthcare should feel personal, supportive, and easy to understand, which is why we take the time to listen, explain options clearly, and tailor guidance to each individual. From consultation through to treatment and delivery, we aim to make the process smooth, straightforward, and reassuring. Our team is passionate about providing real, responsive support — not automated interactions — and building trust through clear communication and consistency of care. Safety is central to everything we do. As a regulated provider, we have a duty of care to ensure prescribed medications are handled and delivered securely, protecting both our customers and the wider public. Happen operates on a transparent subscription-based model, designed to deliver safe, effective treatment while maintaining fair and competitive pricing. If you’re looking for trusted, supportive care from a team that genuinely puts people first, we’d love to support you on your journey.
Contactgegevens
Verenigd Koninkrijk
- help@happen.co.uk
- happen.co.uk
3,9
Goed
1K reviews
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Great
Great, costumer was fantastic Mckyle, was very supportive.
1 september 2025
Review zonder uitnodiging
Antwoord van Happen
Hi Carla,
Thank you for the lovely feedback! We're so pleased to hear that McKyle was supportive and that you had a great experience.
We’ll be sure to pass your kind words along to him. If there's anything else we can help you with, just let us know!
Kind Regards,
The Happen Team
Very friendly service spoke to leigh…
Very friendly service spoke to leigh sing helped me with my inqury.
1 september 2025
Review zonder uitnodiging
Antwoord van Happen
Hi Rebecca,
Thank you so much for your kind words! We're really glad to hear that Leigh Sing was able to help with your inquiry.
If you need anything else, don’t hesitate to get in touch — we’re always happy to help!
Tell me one price and charge another
27 augustus 2025
Review zonder uitnodiging
Antwoord van Happen
Hi Steve,
We tried to reach you earlier today regarding this matter. I've reviewed your file and can confirm that your discount was correctly applied to the final invoice.
If there's a specific discrepancy you're seeing between the quoted price and the amount charged, please feel free to share the details or any supporting documents — we’ll be happy to take another look and clarify everything for you.
Thanks for bringing this to our attention, and we’re here to help if you need anything further.
Kind Regards,
The Happen Team
Antwoord van Happen
Hi Christine,
Thank you so much for your kind words — we really appreciate it!
It means a lot to hear that you've had a helpful experience with us. If there's ever anything else you need or if we can support you further in any way, please don't hesitate to get in touch.
Thanks again for being a valued part of the Happen community!
Kind Regards,
The Happen Team
Antwoord van Happen
Dear Peter.
Thank you for your kind words! We're glad to hear everything is back to great service. If you need anything else, we're always here to help!
Kind Regards,
The Happen Team
Know with the ups and down and ordering last minute we just need to wait and be patient
My experience with happen i will give them 10/10.
I receive my phone call regarding my mounjaro pen Leigh sing was the person who have give me a guidelines of what happen next the service is smoothie from the minutes I but my first pen till the next minute am just waiting to receive the 2 pen happy with the service and again thank you Leigh
28 augustus 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Agnes
Thank you so much for your kind words and for giving us a 10/10 rating! We're thrilled to hear that you had such a positive experience with us, and we’re especially glad to hear that Leigh was able to guide you smoothly through the process.
It’s great to know that everything from ordering your first pen to receiving your second one has been hassle-free. We’re here to ensure everything goes smoothly for you, and your feedback reassures us that we’re on the right track.
I’ll make sure to pass along your appreciation to Leigh — I’m sure it will mean a lot to him!
Thank you again for choosing Happen. We look forward to serving you again!
Kind regards,
The Happen Team
I can honestly say the customer service…
I can honestly say the customer service is fantastic from start to receiving your items. Very polite and respectful. Would highly recommend.
30 augustus 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Benita
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with our customer service, and we truly appreciate your kind words.
Our team works hard to provide the best service possible, and it means a lot to us that you felt respected and well taken care of throughout your experience.
Your recommendation means the world to us, and we look forward to serving you again in the future.
Thanks again for taking the time to share your thoughts!
Kind Regards,
Expensive
I think they have always been more expensive than a lot of providers and now increases they are even more than again other providers
29 augustus 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Gary,
Thank you for sharing your thoughts with us.
We completely understand your concerns about pricing. Our prices are designed to reflect the high level of care and support we provide, which includes:
A dedicated support team available Monday to Friday, 9:30 AM – 6:30 PM
A qualified prescribing team that reviews each order to ensure it’s medically appropriate and safe
Free delivery and dispatch at no additional cost
Ongoing access to our health coaches and clinicians for any guidance or questions you may have
At Happen, we don’t simply sell a product; we’re committed to ensuring your treatment is not only safe and effective but also tailored to your individual needs.
Thanks again for taking the time to share your feedback, Gary. If you ever have any more questions or need assistance, we’re always just a message away.
Kind regards,
The Happen Team
Excellent service from Preston first…
Excellent service from Preston first class and very clear
29 augustus 2025
Review zonder uitnodiging
Antwoord van Happen
Thank you so much for your kind words! We're thrilled to hear you received excellent service from Preston — we’ll be sure to pass along your feedback. If you need anything else, we're always here to help! 😊
Wish I could give no stars
Wish I could give no stars, ordered Mounjaro over 2 week ago, filled in all the questions and gave all the details required, paid for it was accepted, they said it was being processed, heard nothing, sent email they replied said they were busy to be patient kept me hanging, now just received an email saying order cancelled as they cannot supply due to high demand which has now left me with no medication at all! Totally unprofessional and incompetent Pharmacy. Do not use!
28 augustus 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Patient
I want to sincerely apologize for the frustration and inconvenience you’ve experienced with your order. I completely understand how important it is to have access to the medication you need, and I’m truly sorry for the delays and lack of communication.
Unfortunately, due to high demand, we’ve had to make some difficult decisions regarding supply, and I regret that your order was affected. This is not the experience we aim to provide, and I fully acknowledge how disappointing it must be to be left without your medication after waiting.
We are working hard to resolve these issues and improve our processes to prevent this from happening in the future. I know that this doesn’t make up for the inconvenience caused, but please know that we’re doing everything we can to support our customers better.
If there’s anything we can do to assist or if you need help finding an alternative, please don’t hesitate to get in touch directly.
Thank you for your patience, and once again, I truly apologize for the trouble.
Kind regards,
The Happen Team
Excellent service from Mckyle today
Excellent service from Mckyle today
27 augustus 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Julie,
Thank you so much for your kind feedback!
We're delighted to hear that you received excellent service from McKyle — we'll be sure to pass along your kind words to him. It's always great to know when our team members are making a positive impact.
If there's anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
Happen Team
Very nice servise
27 augustus 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Alla,
Thank you for your kind words — we're so pleased to hear you had a positive experience with us!
If there's anything else we can help you with, please don’t hesitate to get in touch.
Kind regards,
Happen Team
Poor poor poor
Poor poor poor! Followed link in an online ad as offered discount on Mounjaro. Went through the whole process and placed order only to receive an email 2 days later to say that ‘due to some people buying up the drug due to recent price rises my order had been cancelled’.
Not a good impression.
1/9/25 - Have been called twice now by Junita from customer services, once to explain the decision and once to say an order can be placed. Good follow up service following 'complaint on here' - however, advertising campaign needs attention as they hook people in and cannnot deliver.
24 augustus 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Adey
I’m genuinely sorry to hear about the experience you’ve had, and I completely understand your frustration. It's never our intention to mislead or disappoint our customers, especially when it comes to something as important as your medication.
Due to recent price increases and high demand, we’ve had to make difficult decisions regarding stock availability, which unfortunately affected your order. I understand how frustrating this must be, particularly after completing the entire process and being promised a discount.
We are working to ensure that such issues do not happen in the future and are focused on improving both our communication and supply management. I apologize for any inconvenience caused by this situation, and I assure you that your feedback is being taken seriously.
If you have any further questions or need assistance, please reach out to us directly. We’d be happy to support you however we can.
Thank you for your understanding,
Kind Regards,
The Happen Team
Very knowledgable about product…
Very knowledgable about product explained what I required his name was mckyle he was very nice
27 augustus 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Bill,
Thank you for your kind feedback. We're so pleased to hear that McKyle was able to assist you effectively and provide the information you needed. We’re proud to have team members like him who are committed to delivering excellent service.
If you have any further questions or need additional support, please don’t hesitate to reach out. We're always here to help.
Kind Regards
Happen Team
needed to reschedule a prescription…
I needed to reschedule a prescription but had no idea how to go about it so i contacted the help support email
I was sent a reply explaining this might take upto 5 working. Howerever i recieved an email from Juanita who asked for a few more details to ensure it got to the correct team. Which I thought was very efficient but I further revieved another email again from Juanita confirming this had been done and to contact if I need anyother help.
So lovely and I recieved exceptional customer service. Its very rare to have feed back these days
Thank you Juanita.
Regards
Jennifer
25 augustus 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Jennifer,
Thank you so much for taking the time to share your kind feedback.
We’re so pleased to hear that Juanita was able to assist you efficiently and that your request was handled with care and professionalism. We pride ourselves on delivering the best possible service to our patients, and it’s always encouraging to know when we've made a positive impact.
Your appreciation will be passed along to Juanita and the rest of the team—it truly means a lot.
If there is anything further you need or any other way we can support you, please don’t hesitate to reach out.
Kind regards,
Happen Team
Review
I had a phonecall to confirm all my details/progress. I believe that Happen care about my health and well-being and seek to make it a safe well managed experience.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Karen,
Thank you so much for your kind words and for taking the time to share your experience. We're truly pleased to hear that you felt supported and cared for during your recent call.
At Happen, your health and well-being are our top priorities, and we’re committed to ensuring every step of your journey is safe, well-managed, and personalised to your needs.
If you ever have any questions, need support, or would like to share more feedback, please don’t hesitate to reach out. We’re always here for you
Kind Regards
Happen Team
Antwoord van Happen
Hi Susan
Thank you so much for your lovely feedback!
We're thrilled to hear that Kaz was exceptional — we’ll be sure to pass on your kind words to her. Providing outstanding care and support is what we strive for, and it’s great to know Kaz made such a positive impression.
If there’s anything else we can help you with, don’t hesitate to reach out.
Kind Regards,
The Happen Team
Getting far too expensive
20 augustus 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Deborah,
Thank you for sharing your feedback.
As we discussed during our recent call, we fully understand your concerns regarding the pricing. We genuinely tried to work with you to find a solution that would be suitable, but ultimately, we respect the choice you made to cancel your order.
Please know that even though you have decided to discontinue at this time, we remain committed to supporting you moving forward. If you have any questions, need advice, or decide to return in the future, our team will be here to assist you every step of the way.
We truly appreciate the opportunity to have worked with you and wish you all the best on your journey.
Kind regards,
The Happen Team
Antwoord van Happen
Thank you for your wonderful feedback, Nicola! We're thrilled to hear that you had an outstanding experience with our service. Your satisfaction is our priority, and we look forward to continuing to support you in the future.
Kind Regards,
The Happen Team
Antwoord van Happen
Dear Patient,
Thank you for your kind words and positive feedback. We’re delighted to know you had an excellent experience. Your support is greatly appreciated, and we look forward to continuing to provide you with the best care.
Kind Regards,
The Happen Team
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