Happy Face Reviews 4

I had a very disappointing experience with Happy Face. At the beginning of March, I bought a pizza that was extremely overpriced and very basic — it only had tomato and cheese, with barely any ingredients.

To make things worse, I was charged twice. I have been trying to get my money back ever since. I went to the restaurant multiple times, week after week, and each time I was told that the person responsible wasn’t there or that it was already being handled — but nothing ever happened.

I even asked for a cash refund, and they told me they don’t handle cash refunds. After weeks of frustration and wasted time, I went back today and asked them to at least compensate me with food instead of a refund.

I ordered two pizzas — they only deducted one, and I still had to pay £21 for the other. On top of that, they didn’t offer any kind of compensation for all the stress, inconvenience, and time I lost chasing this issue.

Overall, very poor customer service and a frustrating experience. I would not recommend this place.

Best pizzas i've had.

Had an amazing experience with the staff, everyone was super-friendly and the venue is very well maintained!

Pizza ok, but staff seemed bored and uninterested. Plenty of them, but they were chatting to each other and ignoring customers. Didn't ask how the food was, didn't say goodbye when we left, although we had to walk past them at the door. Couple next to us were ignored. They charge an extra £2 for gluten-free pizza base, but it was overcooked, and like cardboard. Disappointing experience.