The delivery was a little slow. The item which was a ski helmet visor was poorly packaged with a small random bit of paper put in the box offer no protection. Luckily the courier handled the box wit... Toon meer
Bedrijf heeft geantwoord
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Was always wary of purchasing from abroad however, after reading positive reviews I went ahead with the purchase. The product was a De Sold hoodie which I knew would be good quality. As expected, it t... Toon meer
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Although you where in touch because customs had held my Skiing bib, delivery was supposed to be 14th March the item has still not been delivered , I'm happy to wait up to another week for delivery .... Toon meer
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Great products at great prices. Shipping was swift, arriving ahead of predicted date. Some buyers seem to have not experienced such on-time delivery but that would would seem likely due to product a... Toon meer
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Bedrijfsgegevens
Info over Hardloop
Geschreven door het bedrijf
At Hardloop, we believe that nature and movement should be at the heart of our lives.
That's why, since 2015, whether you're a beginner or a top athlete, we've been sharing our love of good gear and our passion for steep trails with you.
Our mission is to help you find the best gear for your adventures!
We deliver on that promise with the best selection of technical gear and advice from our friendly HardGuides (product experts). Wherever your next adventure takes you, we're here to help you explore.
Nature is our playground and our commitment to the environment is obvious. That's why Hardloop has been a carbon-neutral company since 2015 and advocates for sustainable consumption.
Hardloop, nature as a playground...
Geschreven door het bedrijf
- Find the best equipment to go on an adventure!
- As a committed player, Hardloop has been a carbon neutral company since 2015 and advocates for sensible consumption.
Free delivery from 50 £ - Free return within 100 days
250 technical brands and over 65,000 products in stock
Need advice on choosing your equipment? Our HardGuides are here to help!
Contactgegevens
695, Avenue Paul Louis Merlin, 73800, Montmélian, Frankrijk
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.co.uk
4,2
Goed
3K reviews
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Listened to my issue
Listened to my issue, rectified it really quickly. Great customer service.
9 april 2026
Antwoord van Hardloop
Hello Luke,
A big thank you for your wonderful feedback! 😊 It's fantastic to hear that our team could assist you promptly. Your satisfaction fuels our passion for adventure and exploration. Can't wait to see you back on the trails! 🏞️
Best,
Arnaud – HardGuide
Antwoord van Hardloop
Hello,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear you were satisfied with the service, product, and price. We hope to see you again on your next adventure! 🌄
Best price for excellent Merrell Moab 3…
Best price for excellent Merrell Moab 3 walking shoes that I could find.
8 april 2026
Antwoord van Hardloop
Hello Eiryl,
Thank you so much for your fantastic review! 🌟 We're thrilled to hear you found the best price for the excellent Merrell Moab 3 walking shoes. May they accompany you on many great adventures and trails! 🏞️
Best,
Blandine – HardGuide
Great item and great price with regular…
Great item and great price with regular updates on delivery timescale
1 april 2026
Antwoord van Hardloop
Hello Anita,
Thank you so much for your wonderful review! 😊 We're thrilled to hear that you loved your purchase and appreciated the updates on delivery. Your satisfaction is our greatest reward, and we can't wait to join you on your next adventure! 🏞️
Best wishes,
Mathilde - HardGuide
Antwoord van Hardloop
Hello Damien,
Thank you so much for your fantastic review! 😊 It's truly rewarding to know that you're thrilled with your purchase. We can't wait to join you on your next adventure in the great outdoors! 🏞️
Sportingly,
Guillaume – HardGuide
Antwoord van Hardloop
Hello Daniele,
Thank you so much for your fantastic feedback! 😊 We're thrilled to know you had a positive experience with us. Looking forward to seeing you on your next adventure! 🏞️
Best wishes,
Romain – HardGuide
A great service and very helpful staff
7 april 2026
Antwoord van Hardloop
Hello Keith,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that you appreciated our service and helpful team. The Scarpa Rapid Xt Gtx is indeed a great choice for all your outdoor adventures. Looking forward to seeing you conquer those trails! 🏞️
Best wishes,
Antonin – HardGuide
The delivery was a little slow
The delivery was a little slow. The item which was a ski helmet visor was poorly packaged with a small random bit of paper put in the box offer no protection. Luckily the courier handled the box with care and the item arrived in tact. I was surprised that there was not a cover or wrapping around the item that looked as if it had just been taken off a helmet in the store and put directly into the box.
7 april 2026
Antwoord van Hardloop
Bonjour Peter,
Thank you for your feedback! I'm sorry to hear that your experience wasn't perfect. We're committed to improving our services to ensure our customers' satisfaction. 🌲
Best,
Antonin – HardGuide
Antwoord van Hardloop
Hello Monica,
Thank you so much for your great feedback! 😊 I'm thrilled to hear that everything arrived on time and that you had a smooth experience. Your Columbia Joy Peak is an excellent companion for your next adventure. 🏞️ Looking forward to seeing you back on the trails soon!
Best regards,
David – HardGuide
Great service for brands that are not widely available in the UK.
It was not easy to track down a particular Tecnica shoe available in the UK. So pleased I found Hardloop. Order process was straightforward and delivery time as expected from Mainland Europe.
2 april 2026
Antwoord van Hardloop
Hello Richard,
Thank you so much for your fantastic feedback! 😊 We're thrilled to have helped you on your adventure to find just what you needed. It's our pleasure to make your journey as smooth as a mountain breeze. Looking forward to seeing you again on the trails! 🏞️
Best regards,
Blandine – HardGuide
Antwoord van Hardloop
Hello John,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that your experience was top-notch. We can't wait to join you on your next adventure in the mountains! 🏞️
Best,
Sixtine – HardGuide
Easy website to use and found the…
Easy website to use and found the product I wanted at a good price.
26 maart 2026
Antwoord van Hardloop
Hello Lisa,
Thank you so much for your fantastic review! 😊 It's wonderful to hear that you found our website user-friendly and scored the Reusch Charlotte R Tex Xt Gants at a great price. Your satisfaction fuels our passion for adventure! Looking forward to seeing you on the trails soon. 🏞️
Best wishes,
Arnaud – HardGuide
Antwoord van Hardloop
Hello Jonathan,
Thank you so much for your fantastic feedback! 😊 I'm thrilled to hear about your positive experience with us. The Reusch Garhwal Hybrid Touch Tec Gants is definitely an excellent choice for all your outdoor adventures. We can't wait to accompany you on your next journey! 🏞️
Warm regards,
Emilie– HardGuide
Great company
Great company, everything was straight forward from start to finish. Would buy from them again.
1 april 2026
Antwoord van Hardloop
Hello,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that everything went smoothly from start to finish. The Lowa Fortux Gtx Qc will certainly support your future adventures in the great outdoors! 🏞️ Looking forward to welcoming you back on your next journey with us.
Best regards,
Guillaume – HardGuide
Fantastic experience ordering
Fantastic experience ordering, not so good delivering, as DPD are horrendous, I would suggest partnering with a better delivery firm in the UK, even Royal mail are more preferable .
1 april 2026
Antwoord van Hardloop
Hello Marc,
Thank you for your feedback! I'm sorry to hear that the delivery didn't meet your expectations. We're committed to improving our service and ensuring our customers have the best experience possible. 🌿 We'll be reaching out to you today to address this issue.
Sportingly,
Guillaume – HardGuide
Antwoord van Hardloop
Hello,
Thank you so much for sharing your amazing feedback! 😊 We're thrilled to hear that you had a great experience. The quality of the Smith Trace Mips ensures you're ready for any adventure that comes your way. Looking forward to seeing you on the trails! 🏞️
Best regards,
Guillaume – HardGuide
Great product and worth the wait to get…
Great product and worth the wait to get it delivered in the UK
23 maart 2026
Antwoord van Hardloop
Hello,
Thank you so much for your kind words! 😊 We're thrilled to hear that the Scarpa Rush 2 Pro Mid Gtx Wmn was worth the wait and that you're happy with your purchase. We hope it takes you on many exciting adventures through the trails and mountains of the UK! 🏞️
Sportively,
Guillaume – HardGuide
Efficient ordering experience of a scarce item
Most crucially, Hardloop actually had stock of the item I wanted which was great. The price was quite competitive and they chose a very reliable delivery service to ensure a prompt delivery.
23 maart 2026
Antwoord van Hardloop
Hello,
A massive thank you for your fantastic review! 😊 We're thrilled to hear about your seamless ordering experience with the Silva Compass Expedition. Having it in stock and ensuring a prompt delivery is all part of our commitment to adventure enthusiasts like you. Can't wait to join you on your next trail! 🏞️
Best,
Guillaume – HardGuide
Beautiful balance bike
Beautiful balance bike. Certainly one of the most attractive bikes out there
20 maart 2026
Antwoord van Hardloop
Hello Daniel,
Thank you so much for your wonderful review! 😊 It's truly rewarding to know that you're happy with your purchase. We look forward to accompanying you on many more outdoor adventures! 🏞️
Best regards,
Théo – HardGuide
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