Harperandlane Reviews 432

QUALITY IS TERRIBLE! Items depcited are very deceiving and frankly untruthful. A blouse that was aedvertised as cotton is some awful polyester. I am seing it right back.

I ordered sandals that looked so cute online. They were incredibly flimsy and cheaply made, not to mention didn't fit. I emailed twice, asking how a return could be done, and they never responded. Finally had to get my credit card company to fight the charge, at which point Harper and Lane emailed me claiming they have no idea why I'm unhappy since "they've never heard from me". DO NOT DO BUSINESS WITH THIS COMPANY. Wish I had read online reviews of the company first.

I purchased something that was described and pictured as a beautiful knit sweater. After waiting weeks to receive it, I receive a cheap nylon like sweatshirt that had picture of a sweater printed on it. The price was $70.00. After following instructions from their website to return it, they keep not giving me the address to send it back to. They reply each time with long nonsense responses but won't give me the info to return it and won't give me a refund! Total scam ming thieves!!

I was very disappointed with the quality of the clothing when I received it not to mention the customer service kept on stringing me a long with lies saying the order is coming soon. It took about 3 weeks to arrive. When I received the clothing it looked nothing like the quality shown in the photos. The sizes were weird like shorter sleeves and each one fit differently, fabric was thin and stitching was poor. The was definitely cheaply sewn together and the fabric had a strong chemical smell. There were no labels stitched on the garments, which by law they must show where the product is made in and have care instructions and fiber content, which there were none to be found. They tried to offer me discounts and started with extra 20% off and keep the clothing and I refused, then offered 50% off and I still didn't want it. I reported them to my credit card company. I mentioned that I should not have to pay for shipping costs of over $30 + to ship back clothing that is of poor quality and deceiving. Harper and Lane sent me a new US address to ship merchandise back and mentioned they will provide a full refund. I still have this order on dispute until I see a full refund posted on my account. Buyer BEWARE!!!!

The WORST. Their idea of easy returns is a costly -at your expense - postal return to China. Better to just donate your substandard purchase to Goodwill. Poor products, dreadful customer service. Do not purchase from this vendor.

This was the weirdest experience with a company, bar none. The items took a few weeks to arrive and when it did, it was not satisfactory. The material was cheap, it was too small (I always wear a large, and IO couldn't close the front in the bust), so I decided to return it. The customer service was like trading in flea market - 20% return, 50% return, and they asked me to send a picture of what was wrong... Not what I'm used to with other online vendors. I finally wrote them that they were losing a customer and I expected a 100% refund. I have yet to receive any communication about the return, so we'll see. What a runaround...

Blouse arrived wrinkled but looked great after steaming.

Harper and Lane clothes. The clothes are made very cheaply. Very stiff and not as described on their web page. The return policy is extremely short. Customer service will not allow for any exceptions regarding returns.

Cheap quality, difficult to return, customer has to pay return shipping to China. This is a scam!

I ordered a shirt and it was not even close to what was described or pictured. Super cheap fabric, blurred colors, etc. Terrible! I followed the directions to send an email requesting a return authorization. No answer. I have now sent 4 emails over the last few weeks requesting a return, and I have subsequently timed out on their return policy! totally unacceptable. never again.

Everything went wrong with this company. It took a very long time to get my order. The two tops I ordered were nothing as described on website and expensive compared to simular items from Amazon. I am still in the middle of trying to get a refund. With every email I send to get a return started they send me an Ai reply. There has been four now. First they offered to let me exchange. Second they offered me a discount on my next order. Third they offered me 50% return and I could keep the items. Fourth they said It would cost thirty dollars to send back and gave me an address in China. My last email I told them it was false advertising and I wanted a full refund with no shipping return costs. We'll see what happens. I thought Harper and Lane were a long time reputable business selling high quality women's clothing. So far I'm out $110 dollars. I wish I could post a picture here to show how bad my order is.

Small details like seams and buttons feel carefully made.

These are cute but absolutely do not stay on your foot. Size is correct but they are impossible to keep on with the strap on the back. Waste.

WARNING DO NOT BUY ANYTHING FROM THESE PEOPLE. OMG. This is the most dishonest, manipulative retail company I have ever dealt with.
Terrible quality and now wants me to send photos side by side with my personal shoes to show the defects in theirs? OMG. Will fight to the bitter end to get my money back. Filing complaints with BBB and warning people everywhere possible. How can these people still be in business?

Do not order I paid 79 dollars and shoes are wrong size. Cheaply made and return process seems impossible! Do Not order

The quality poor. Reached back to them day after getting order and they are giving every excused for not allowing me to return and get refund. Their web page clearly states that returns are allowed with in 30 days of receiving and if not used and in original package. Dress not used as the fit is horrible, in its original package and reached out to them 1 day after receiving.

Really less than a 1 star. I wish I had did my homework. Was sent the wrong dress that looked like it came from goodwill. Horrible. I sent picture as asked, then was told I could keep the dress for a partial return- said no, then was told could get back a full return if I sent it back to China, said no. Was given an address in CA. Sent to there 9/22 for $11. Have contacted them several times with USPS tracking #. Still nothing.
They should not be in business. So out $54+ and $11 shipping. Crooks. I have learned a cruel lesson! Should have been sent a shipping label immediately when the wrong dress was sent and a full refund!

Ordered the Aurora Flowy Maxi Dress!!

What I ordered and what I received were two different things. They have this scam mastered. The clothing pictures and initial reviews that you see are motivating. However, the product received looks nothing like the item promoted. I wish that I could post pictures. They communicate with you by email. The return fee is exorbitant. In lieu of that, they offer you a "remake" of the product for another $30 or so to cover shipping. We settled on a 70% refund to my PayPal account, which I never received. Thank God, I was able to get a refund through Paypal given my account structure.

I ordered the dress August 26th and received it within 10 days. I COMMUNICATED WITH THE COMPANY VIA EMAIL SEPTEMBER 12TH AND 13TH.

These pieces add a touch of sophistication to my wardrobe.

Oh boy! Looks like I'm out $90. 2 pairs of shoes...way too small and very cheap! Not even worth $2. Took a month to get.... I should have looked at reviews first. Sent pics they asked for but after reading these reviews it looks like this is a real scam and I'll never get my money back. Stay away!