Harper James Reviews 

We’ve been a loyal client of Harper James since 2020, but the decline in service and quality has been staggering and unacceptable.

The employment contract work they delivered was full of basic spelling and grammar errors, inconsistent language (e.g. switching between “you” and “the employee”), and was completely disjointed. There was no consideration of how our employees would view the contract changes and advice was unclear. The quality was so poor we had to scrap it entirely and rewrite the contracts ourselves. We made it very clear this work was unusable and that we had lost confidence in their ability to deliver. Their insistence on billing for this unacceptable output shows an alarming lack of accountability or concern for client care. They insist had we paid them even more to finalise contracts that they would've done a good job, but the drafts were so poor there was no way we could trust them to do further work! I have never seen such a lack of concern for clients from any type of client services business.

Whilst this was breaking point for us, it was not the first issue. We spent thousands with Harper James for ongoing advice on a sensitive employee issue. Over several weeks, the advice we received was consistently vague, grey, and confusing, so much so that our team couldn’t act on it. In contrast, we found a clear, simple resolution within five minutes of speaking to our own insurance provider. Frankly, we’ve had better results using ChatGPT than Harper James.

They are slow to respond, taking weeks to reply to emails and on occassion not having resource available for us despite us being on an annual contract with a monthly subscription fee. We've flagged slow communication, poor value, and a general lack of care, and it’s clear those concerns fall on deaf ears.

Update: Adam from the team kindly called me to discuss and resolution after my concerns. We reached an amicable agreement and I felt he had a clearer understanding of our complaints. I've amended the review to 2-stars to reflect this.

Both Sam and Callum have been amazing to work with over the past few years, so patience, thorough and explain everything so clearly. So easy to talk to and completely understood what needed to be done and just did it! Super efficient. Thank you both, you have been the best!

Excellent customer service on a tricky agreement with a supplier. Timely back and forth dealing with an experienced solicitor. Would recommend.

Excellent service!
Supported us with a employment tribunal case and were incredibly helpful with their advice and practical options at every stage. They communicated clearly and quickly, including outside of normal working hours over Christmas.
I highly recommend using Harper James, we certainly will use them again in the future

Really impressed with Emily Sadler's work and how clearly/efficiently she ran our call and all the drafting.
Was also very impressed with her ability to understand what we're doing and flag other angles we needed to consider.

Thank you to Harper James and Samantha Paxton, it was a complex challenging transaction but Samantha was supportive and professional throughout.

I had a dispute with a client that had reached a point where it seemed like I would never see any of my money without escalating things further. That's when I turned to Harper James, and I couldn’t be more grateful for the support I received.

My journey began with Nick, who was a fantastic business development manager. He was eager to help, and what I truly appreciated was that there were no hard sales tactics—just genuine support. From there, I was introduced to Mark, and he has been absolutely outstanding.

Mark was not only incredibly knowledgeable, but he also made the entire process clear and as stress-free as possible. I never had to chase him for replies to emails, and he was always responsive and proactive in chasing things up with my client. This played a huge role in speeding up the negotiation process.

I always felt like Mark had my back, acting in my best interest at all times. Thanks to his expertise, I was able to recover money I thought I'd never see again, all without having to go to court. And on top of all that, he kept my costs down, which I really appreciated.

If you’re in need of a senior dispute resolution solicitor, I can 100% recommend Mark. His professionalism and dedication were invaluable, and I’m incredibly grateful for his support throughout the whole process.

Thank you, Mark, and Harper James! I truly appreciate everything you've done.

We have been working with Samantha at Harper James and are super happy with our choice.
Highly recommended!

I have quoted this to my friends many times, Harper James......"make mole hills out of mountains" . this is not what most solicitors do.

Very happy with the service provided by Harper James. Our software company has worked with them for many years and have been very happy with the service.

Our company has been working with Harper James for many years, and they have consistently provided outstanding service. Their professionalism, expertise, and attention to detail have made every legal matter smooth and stress-free. They are always responsive, thorough, and go above and beyond to ensure the best outcome. We highly recommend them to anyone in need of reliable legal support.

I recently worked with Simon at Harper James Solicitors on an employment law case, and I couldn't be more impressed with their service. Simon was incredibly responsive and proactive, always thinking several steps ahead and providing expert guidance throughout the process. He clearly explained complex legal matters in a way that was easy to understand, and I felt confident in his expertise and advice.

Furthermore, the customer service team at Harper James was outstanding. They were always helpful and efficient, quickly redirecting me to the appropriate specialist whenever needed. This ensured that my queries were addressed promptly and effectively.

Overall, I highly recommend Harper James Solicitors. Their professionalism, responsiveness, and dedication to client satisfaction are truly commendable. They made a potentially stressful situation much easier to navigate, and I wouldn't hesitate to use their services again in the future.

We have worked with Harper James for a number of years now and it works really well for us as a business in that we can access their diverse team easily depending on our requirement at that time. They are a great team and good to work with.

I have worked with HJ for the past 5 years primarily on employment matters, including immigration/visas. The employment team are always readily available and responsive and have worked with us on some very challenging matters through to conclusion. Myself and my team always appreciate Simon, Ella and Shaun's pragmatic approach to situations that align with the best strategic outcomes. A sense of humour is always very welcomed given the demanding nature that specific situations can generate.

Great solicitors with an amazing team!

I had the pleasure to work with Genevieve Booker from Harper James for a new commercial lease and I can say that the service from start to completion was incredible! Looking forward to working again in the near future!

Highly recommended to everyone!

Harper James have a team of efficient, understanding and professional lawyers who respond to our needs and have helped us manage all kinds of legal requirements (funding round, ESOP, sales contracts, etc). Their pricing model is transparent and very reasonable.

Emilia was amazing, she had a lot of patience and was really understanding of our client group and made the whole experience really easy and seamless.

Thank you Emilia

Good services

We've worked with Harper James for many years and never needed to look at an alternative legal advisor. I've personally worked with Emily Sadler on a number of cases, and every time the brief is fully understood, executed to the highest quality and completed within a very impressive timeframe. Highly recommended.

Emily dealt with our request with great efficiency and provided us with a ready to go document with great speed. We have worked with Harper James for many years now and find them approachable, efficient and trustworthy. No hesitation to recommend them.