Harperlanemelbourne Reviews 10

I really like my new jumper and wear it often. 🌷 The fit is comfortable, although I wish there were a few more color options.

I bought the AMARANE pullover jacket and was impressed by both the quality and comfort. The fit was true to size and works well for everyday wear. The ordering process was easy and hassle-free. Niceeeee

The serena heritage Coat exceeded my expectations. It feels warm, elegant, and surprisingly lightweight. I've received several compliments every time I wear it. The quality is impressive considering the sale price. The ordering process was simple and straightforward. Overall, a wonderful shopping experience.

The knit tunic is comfortable, stylish, and worth every dollar.

The Soraya quilted jacket is stylish and comfortable. 😊 Shipping was slightly slower than expected, but I'm happy with the purchase.

I recently ordered the classic knitted button cardigan and Im very happy with it. The material feels soft and comfortable without being too heavy. It looks exactly like the photos on the website. The fit is flattering and easy to style with different outfits. My order arrived within the expected timeframe and was well packaged. I would definitely shop with harper lane melbourne again.

The jacket looks lovely and feels well made. 🌸The fit was good, though I needed a little patience with delivery updates.

Harper & Lane / Harper Lane Melbourne
The website appears to operate as harperandlane.com and markets itself as a fashion retailer with Australian-style branding. However, there are numerous independent complaints alleging:
• Items arriving directly from China.
• Product quality being substantially different from website photos.
• Difficult return processes.
• Requests to accept partial refunds instead of returning goods.
• Return addresses located overseas (often China).
• Lack of clear Australian business contact information.
Customer review patterns
On Trustpilot, there are hundreds of reviews. While some customers report satisfactory purchases, there is a very noticeable pattern of complaints involving:
• Poor quality fabrics.
• Incorrect sizing.
• Returns being discouraged.
• Offers of 20–50% refunds instead of accepting a return.
• Customers being required to pay expensive international return shipping.
• complaints that goods were shipped from China and that returning them would require shipment back to China.
Australian consumer complaints
On Product Review Australia, the ratings are extremely poor (around 1 star). Multiple reviewers specifically allege:
• The business is not actually based in Melbourne.
• Products are shipped from China.
• The company behaves like a drop shipping operation.
• Refunds are difficult to obtain despite stated policies.
Several reviewers used phrases such as:
• "Cheap drop shipping company disguised as a Melbourne store."
• "Thought was buying from a legit store in Melbourne turns out is not."
• "They are based in China."
Reddit discussions
There are discussions on Reddit asking whether Harper Lane Melbourne is legitimate, and separate posts specifically calling the company a scam and describing refusal to honour returns.
Why the "Melbourne" branding matters
The ACCC has recently warned Australians about so-called "ghost stores". These are online retailers that present themselves as Australian boutiques (often using names linked to Melbourne, Sydney, Adelaide, etc.) while actually operating overseas and shipping low-quality imported goods. Common features include:
• Emotional "closing down" or boutique stories.
• Heavy discounts.
• No genuine Australian storefront.
• Overseas fulfilment.
• Refund resistance.
BE CAREFUL – THESE “SCAMS” ARE DISCREDITING LEGIT AUSTRALIAN BUSINESSES

I bought the V-neck sweater and love the fit. The fabric feels comfortable and looks stylish. Great value for the price.

This looks nothing like the advertised item. I think it’s time we call accc. False advertising.Wish I had found this site before I wasted my money on a millers product . To return it I have to pay to send it back to china. I thought they were a Melbourne company. Don’t be fooled, wondered why I was charged a foreign currency charge on my bank acct. guess I’ll get the standard email reply.
Order 2246

Chris Fraser