The Hatch Chile Store Reviews 

it's amazing to me how a company stays in business when they will not return communications. over a week now with multiple calls in leaving voicemails and call back numbers and this year their customer service went to ZERO. I will be finding another outlet for my chilis in the future. Lost my business by simply not returning a phone call AT ALL!!

I ordered mild chilis and they turned out to be strong so my wife and I could not eat them or use them in our recipes. They also arrived in Green Bay thawed but still cold. When I called to let a person know they arrived thawed, the person mentioned that a new packing was being used. I told her it did not work. Our money was promptly refunded. I don't plan on any future purchases.

This is the fifth order of fresh peppers from this merchant. The peppers arrived in great shape, with no spoilage, damage or problems. Communication was excellent and everything ran as expected. I couldn’t be happier.

BTW, the prepared items, particularly the tamales, are superb.

Ordered 25lb of fresh green chili. Product was scheduled to arrive on a Friday. Never arrived and the chili sat in a hot distribution center over the weekend and when it arrived late Monday it was badly wilted. No longer fresh and firm. Customer emailed and apologized and stated a new box of chili would be shipped out. Replacement chili never arrived. Extremely disappointing.

Ordered Chiles mid-July, they arrived in August.. (they send hot on certain days) but once sent, it arrived the next day in my little mountain town in Idaho (nothing arrives here next day) and we roasted them, froze them, and *should* have green chile till November… also they make great gifts in these parts!

Excellent experience and an excellent product. Will definitely deal with again.

While the peppers were absolutely beautiful, I ordered medium peppers and received extra hot. I have canned them but they burnt the skin on my fingers while deseeding and they’re too hot for me to use. A waste of my money and I was looking so forward to them.

I ordered Hatch Chile peppers in a jar for a gift and I was sent Hatch Chile pepper SAUCE. I emailed immediately with the problem and screenshots of my order. I calked the next day after no response and was told I would get a call back but that didn’t happen. I emailed again and explained I need the right product by 8/24 for the gift, but again no response. I called again and was told to leave a voicemail, but no response. Since no one would respond and I needed the chiles for a gift, I ordered them from another company but I’m not even sure they will come on time. I still have not received a call or email a week later. I will never order from this company again.

Chile came in a timely manner.
Had various sizes which I like for different meal preparation.
Only 2 or 3 chiles I had to cut about an inch off of due to shipping damage. Cut off the damaged part and put the rest on a burger, yum! Only order fresh from you!

I used to travel to either Taos or Santa Fe every year for my ristras (I lived in Colorado for 60 years). Since retiring and leaving Colorado I have missed the annual trip south to New Mexico and even more my chili's. The ristras arrived in perfect condition and they are hanging at my front door in North Carolina. Thank you for bringing a small part of the southwest back to me!

It’s easy to order online, and every box I order is clean, crisp, and delicious.

The chilis arrived just as the email notification said in just picked condition. This is our 2nd year and will continue year after year. These chilies are the best!

The purchase of the roaster was good. Took a bit to receive. Used it for the first time this weekend and was very disappointed. The metal warped the paint blistered off and the functionality of even roasting was subpar. I was better off doing it directly on my regular grill. I would like to return the item as it is certainly not worth the money. Very archaic when my chilies were not roasting evenly I switched to my grill especially since the paint was sloughing off into my peppers

The chile arrived quickly and was in good condition. Besides enjoying it I have shared it with friends who have also made orders.

The chilis were received in perfect condition, and I got to work roasting them right away! We've had relleno casserole so far, and the flavor is good as ever. I have frozen them roasted until I get enough tomatillos to make roasted salsa. Can't wait! Thanks for growing these wonderful chilis! I appreciate the harvest updates so I know when to expect delivery, and can make sure I have time available to make the most of them!

We pre-ordered chiles this year, and the Hatch Chile Store came through with a very fresh batch of chiles from the early pickings. We roasted them right away and have been enjoying the great flavor!

Excellent. I ordered January third and was very happy when they came!!! I love Hatch Chile's and you guys are the best!

Great flavor, we'll be making a repeat soon.08/30/2026

It was great to get fresh chile, they were large and meaty. However about 15-20% of them were either damaged or rotted and had to be thrown away, so that was a bit of a bummer. But the good chiles were great!

My mild chili's arrived in beautiful shape on the date I chose. They were plump, fresh and smelled heavenly even before roasting! They are now roasted, peeled and in freezer for frequent use. Have already had one round of green Chile cheeseburgers for dinner which received rave reviews. Am a repeat customer and have not been disappointed!