Dear Mr. White,
Thank you for your feedback and for raising your concerns. At Haubot, we take all matters seriously and strive to deliver the highest level of service in every transaction. However, we believe it is important to clarify our role and the scope of our responsibilities in this particular case.
Upon receiving your urgent request for the Drive GP-FINAL, we acted promptly and fulfilled our contractual obligation by supplying the goods under the Ex Works (EXW) Amsterdam terms. This meant that our responsibility was limited to making the goods available for collection in Amsterdam, which we successfully did within a week, as per your request. All relevant documentation confirming the fulfillment of our obligations was signed and agreed upon by you.
Following this, you made arrangements with Chrono + Cargo, a freight company, to manage the onward shipment based on your specific instructions. Please note that the agreement and coordination of transportation and delivery were directly between you and Chrono + Cargo, and fall outside of Haubot’s contractual responsibilities. Therefore, any issues related to the misplacement of the goods after they were handed over are not within our control or liability.
We understand the frustration this situation has caused and we sympathize with the delay. We encourage you to continue communicating with Chrono + Cargo to resolve the matter regarding the location of your cargo. However, the claim that Haubot has failed to assist or has not met its obligations is unfounded, as we have fully complied with the terms of our agreement.
We hope this clarification provides insight, and we remain committed to a smooth resolution of the matter between you and your logistics provider.
Sincerely,
Haubot Team